21Activa Entreprenad AB jobb

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VOC Agent - Norweigian

Key goal of Agent - VOC agents handles and investigates cases where customer experience dissatisfaction with product, manufacturer, service, response or other issues that affected a customer due to service or purchase of a Samsung product. - VOC does not receive any errands directly from end customer, all errands are escalated to VOC from our Call Centers, after accept from VOC. - VOC perform a thorough investigation on escalated cases, based on information from workshop, dealer, call center, consumer law, Samsung’s legal department and/or other possible resources, and with the help of VOC’s processes and guidelines. Tasks/ Responsibilities - Registration, investigation and handling of cases received by VOC via telephone, email or regular mail - Collection of information - Reports, facts, laws, statements and other documentation for proper handling of the cases. - Contact with workshops, product specialists and call center to resolve cases. - Assess the causes, consequences and solutions of the cases based on the nature of the case. - Establish and maintain a good and comfortable customer relationship. - Correctly register customer interactions and contacts to ensure proper future interactions. - Assess reasonable compensation - Handling of Early Warning / Risk sensing. - Receive and initially handle product liability (PL) errands (produktsäkerhetsärenden) (document collection, customer information and first instance to handle the case). Create contact and trust. - Manage PL follow-up through contact, translations and other forms of assistance. - Investigates and forwards cases with incorrect information on the website / manual / etc. - Handles RMA-related (refund/credit) questions from customers - Responsible for goodwill mails for free of charge repairs. - Inform and handle customers with questions and complaints about warranty, complaints or other types of questions / complaints / views - Assistance 1st line (call center) with answers to questions about warranties, complaints and other VOC-related information - If needed assist XPOS team with cases XPOS team themselves cannot handle. - Help product specialist and product manager with information about older issues, claims and / or support issues. - Perform outgoing customer calls in order to follow up customers experience - Translate texts for manuals, web pages and other informative messages into the language of the country you represent - Assisting Samsung employees with information above - In addition to the VOC services, the agent shall perform such tasks within their respective job skills and knowledge as may be required by Samsung from time to time. Expectations - Independently of mainland area, being open and able to help colleagues with incoming VOC cases even for other countries - Regardless of who received and started a case, take ownership of, and complete the case. - With the greatest care and understanding handle service & claim matters. - Registration/logging of cases must be done during or in direct connection to the call. - Positive attitude towards Samsung products, Samsung as a brand, and Samsung customers. - Punctual, loyal, reliable and good advancement - Ability to log and compile problems and solutions. - Being able to handle stress. - Ability to build strong, long-term customer relationships using the above points. - Have an understanding of our flows and contact routes. Both internally and externally. - Log all incoming calls as instructed. Target: 100%. Authority - Assesses compensation according VOC’s processes and manuals - Create goodwill mails for free of charge repairs - Deny VOC customers Skills required Personality: - Good self-esteem – able to make customers to feel safe even though candidate is new at the position - Efficient - Structured - Curious - Driven Need to have: - Great skills of handling computer and phone calls simultaneously - Great skills of using a computer as a work tool, such as being able to navigate easily between different systems - Medium/high experience of Outlook and word - Basic/medium experience of Excel - Experience of customer service by phone Language: - Native in writing and speech in Norwegian - Good in English, both speech and writing Wish to have: - Experience from customer service for after sales - Experience from consumer law - Experience of customer service handling compensation, return, credits - Experience of customer service involving insurance handling/regress demands - Good/ Native in writing and speech in a second Nordic language Om arbetsgivaren 21Activa är ett bemannings- och rekryteringsföretag med över 50 års samlad erfarenhet från bemannings- och rekryteringsbranschen.Vi har stor erfarenhet av bemanning inom lager, logistik, transport och administration, både på arbetar-och tjänstemannasidan. Vi sitter i lokaler i Rosersbergs och i Arlandastads industriområde och våra kunder finns i Stockholmsområdet, Uppsala och i Mälardalen.Vår filosofi är enkel, vi ska vara samarbetspartnern som finns på plats för våra kunder OCH vi ska ha den mest nöjda personalen i branschen. För välmående personal gör ett bättre jobb och kunderna når bättre resultat.

6 december 2023
Sista ansökan:
10 december 2023
VOC Agent - Norweigian

Key goal of Agent - VOC agents handles and investigates cases where customer experience dissatisfaction with product, manufacturer, service, response or other issues that affected a customer due to service or purchase of a Samsung product. - VOC does not receive any errands directly from end customer, all errands are escalated to VOC from our Call Centers, after accept from VOC. - VOC perform a thorough investigation on escalated cases, based on information from workshop, dealer, call center, consumer law, Samsung’s legal department and/or other possible resources, and with the help of VOC’s processes and guidelines. Tasks/ Responsibilities - Registration, investigation and handling of cases received by VOC via telephone, email or regular mail - Collection of information - Reports, facts, laws, statements and other documentation for proper handling of the cases. - Contact with workshops, product specialists and call center to resolve cases. - Assess the causes, consequences and solutions of the cases based on the nature of the case. - Establish and maintain a good and comfortable customer relationship. - Correctly register customer interactions and contacts to ensure proper future interactions. - Assess reasonable compensation - Handling of Early Warning / Risk sensing. - Receive and initially handle product liability (PL) errands (produktsäkerhetsärenden) (document collection, customer information and first instance to handle the case). Create contact and trust. - Manage PL follow-up through contact, translations and other forms of assistance. - Investigates and forwards cases with incorrect information on the website / manual / etc. - Handles RMA-related (refund/credit) questions from customers - Responsible for goodwill mails for free of charge repairs. - Inform and handle customers with questions and complaints about warranty, complaints or other types of questions / complaints / views - Assistance 1st line (call center) with answers to questions about warranties, complaints and other VOC-related information - If needed assist XPOS team with cases XPOS team themselves cannot handle. - Help product specialist and product manager with information about older issues, claims and / or support issues. - Perform outgoing customer calls in order to follow up customers experience - Translate texts for manuals, web pages and other informative messages into the language of the country you represent - Assisting Samsung employees with information above - In addition to the VOC services, the agent shall perform such tasks within their respective job skills and knowledge as may be required by Samsung from time to time. Expectations - Independently of mainland area, being open and able to help colleagues with incoming VOC cases even for other countries - Regardless of who received and started a case, take ownership of, and complete the case. - With the greatest care and understanding handle service & claim matters. - Registration/logging of cases must be done during or in direct connection to the call. - Positive attitude towards Samsung products, Samsung as a brand, and Samsung customers. - Punctual, loyal, reliable and good advancement - Ability to log and compile problems and solutions. - Being able to handle stress. - Ability to build strong, long-term customer relationships using the above points. - Have an understanding of our flows and contact routes. Both internally and externally. - Log all incoming calls as instructed. Target: 100%. Authority - Assesses compensation according VOC’s processes and manuals - Create goodwill mails for free of charge repairs - Deny VOC customers Skills required Personality: - Good self-esteem – able to make customers to feel safe even though candidate is new at the position - Efficient - Structured - Curious - Driven Need to have: - Great skills of handling computer and phone calls simultaneously - Great skills of using a computer as a work tool, such as being able to navigate easily between different systems - Medium/high experience of Outlook and word - Basic/medium experience of Excel - Experience of customer service by phone Language: - Native in writing and speech in Norwegian - Good in English, both speech and writing Wish to have: - Experience from customer service for after sales - Experience from consumer law - Experience of customer service handling compensation, return, credits - Experience of customer service involving insurance handling/regress demands - Good/ Native in writing and speech in a second Nordic language Om arbetsgivaren 21Activa är ett bemannings- och rekryteringsföretag med över 50 års samlad erfarenhet från bemannings- och rekryteringsbranschen.Vi har stor erfarenhet av bemanning inom lager, logistik, transport och administration, både på arbetar-och tjänstemannasidan. Vi sitter i lokaler i Rosersbergs och i Arlandastads industriområde och våra kunder finns i Stockholmsområdet, Uppsala och i Mälardalen.Vår filosofi är enkel, vi ska vara samarbetspartnern som finns på plats för våra kunder OCH vi ska ha den mest nöjda personalen i branschen. För välmående personal gör ett bättre jobb och kunderna når bättre resultat.

4 december 2023
Sista ansökan:
10 december 2023
Farligt gods-specialist

Om tjänsten Vi söker nu en farligt gods-specialist till ett företag i Rosersberg. Detta är en direktrekrytering så du kommer bli anställd direkt hos kunden Kunden växer och nu stärker vi upp vårt team med ytterligare en medarbetare till vår terminal i Arlandastad. Har du tidigare erfarenhet av att arbeta som packmästare dvs emballering av gods, är det meriterande men inget krav. Har du även utbildning i farligt gods är det också meriterande. Vi söker dig som är arbetsam, ansvarstagande och har en god initiativförmåga. arbetet består av packning av farligt gods, samt administration och en del kundkontakter därför är social kompetens av stor vikt. Goda kunskaper i engelska och svenska i både tal och skrift erfordras pga. de utbildningar och instruktioner som ingår i arbetet. Kvalifikationer - ADR utbildning är meriterande - Erfarenhet av att arbeta med farligt gods är meriterande - Erfarenhet av att ha arbetat som packmästare är meriterande - Är självgående och en initiativtagare - Är en lagspelare - Behärskar engelska och svenska flytande i tal och skrift - B-körkort är ett krav Eftersom vi arbetar för en jämn könsfördelning ser vi gärna kvinnliga sökande till den här tjänsten. VIKTIGT! Som en del i intervjuprocessen, kan testjobba på företaget förekomma. För att kunna arbeta med säkerhetsklassat gods så behöver du redovisa din sysselsättning den senaste fem åren samt bifoga ansökan med tjänstgöringsintyg samt kontaktuppgifter till dåvarande chef eller arbetsledare. Kundens terminal är lantligt belägen i Gillermossen cirka 5 km öster om Arlanda flygplats, varför tillgång till egen bil är ett krav. Ansökan Har du frågor om tjänsten så går det bra att kontakta Anja Lowndes via mail, [email protected] Urvalsprocess och intervjuer sker löpande Om arbetsgivaren 21Activa är ett bemannings- och rekryteringsföretag med över 50 års samlad erfarenhet från bemannings- och rekryteringsbranschen.Vi har stor erfarenhet av bemanning inom lager, logistik, transport och administration, både på arbetar-och tjänstemannasidan. Vi sitter i lokaler i Rosersbergs industriområde och våra kunder finns i Stockholmsområdet, Uppsala och i Mälardalen.Vår filosofi är enkel, vi ska vara samarbetspartnern som finns på plats för våra kunder OCH vi ska ha den mest nöjda personalen i branschen. För välmående personal gör ett bättre jobb och kunderna når bättre resultat.

16 november 2023
Sista ansökan:
10 december 2023