Net Insight AB jobb

Are you a collaborative and service-minded individual who loves to see software and hardware run smooth as water? Would you like an opportunity to contribute in broad IT Support role where you also get to form your role as well as our Helpdesk 2.0? Great! At Net Insight, we create the broadcasting and synchronization products that lets you experience live events like the Olympics, Formula1 and Super Bowl. Now, we need a new IT Technician or IT Support to join our ranks. Want to learn more about our products and get to know our people? Make sure to check us out on LinkedIn and Youtube! About your role We are ready for the fourth member to join our IT Department in Stockholm! You will support our site with IT issues, troubleshoot computer problems, manage purchases, configure systems, system administration, making sure our hardware is up and running + more. Key Responsibilities Provide frontline support for IT queries and issues, assisting colleagues' organization-wide Troubleshoot and resolve client computer and software problems Manage hardware and software purchases, including installation and configuration Administer Active Directory, Office 365, and ensure network functionality Perform hardware maintenance, and troubleshoot issues Collaborate with the IT team to prioritize tasks and manage workload efficiently Current stack: PC, Mac, Linux, Windows, Office 365, Active Directory, Zendesk (although we'll migrate to JIRA and want your assistance!), iOS, Android, conference room equipment (Teams rooms) Good to knows: This is a full-time, onsite, permanent position Located in our HQ in Solna, Stockholm English is a must, Swedish is a nice-to-have Level: Junior to Mid Our products We help broadcasting companies deliver major events to YOU! Net Insight provides hardware and software solutions that enables stellar viewing experiences of major events and we're particularly skilled in "live" sports events. Think of Super Bowl, the largest Athletics events, F1, and major news happenings. All of these events needs to distributed globally, on different networks, to a variety of devices and to millions of viewers. That's where our products comes into play! Your Profile We believe you're an outgoing, self-starting and tech-savvy individual, who enjoy helping people solve their IT-issues. You probably have experience from roles like IT Support (1st and 2nd line), IT Technician or similar, where you are the go-to-person. You enjoy making an impact, forming your role, sharing ideas and taking initiatives. Skills and experience: A minimum of 2+ years of experience from a broad role as IT Technician, IT Support or similar, where you are not just collecting tickets, but solving issues on multiple devices and operation systems Broad experience installing, configuring, trouble-shooting (on Linux, Windows and MacOS) Hands-on experience from: PC, Mac, Windows, Linux, AD, and Office 365, iOS, Android, AD & Entra integrations with Linux and Mac You are used to communicating in English and if you know Swedish as well = That's a nice-to-have Bonus skills: Config management via Microsoft Intune Our culture and beliefs: At Net Insight, innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact How to apply and information about the process It's super-easy! Upload you CV or use your LinkedIn profile, fill in the choice questions (no data entry) and upload relevant documentation of you choice - That's it. We are recruiting continuously and we aim to get back to you with an initial decision within 10 days. Note: We do not offer relocation support at this time. Note 2: Background check will be part of our recruitment process. This is NET INSIGHT Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy Award winning Nimbra technology to guarantee media delivery. Today, Net InsiEmmy Awardght partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. For more information, please visit www.netinsight.net Buzz: IT Support, 2nd Line, 3rd Line, IT-tekniker, IT Technician, Stockholm, Solna, Sverige

Do you thrive in a customer interacting role, where tech and people come together? Are you a collaborative and humble individual who loves to see clients succeed in getting the most out of technical solutions? Want to deliver our top tier products in broadcasting, and streaming, ensuring viewers all over the world a stellar experience? Want to learn more about our products and get to know our people?Make sure to check us out on LinkedIn and Youtube! About your role You'll be the newest addition to our Customer Success unit (consisting of 10 peers)and act asour client's co-pilot in implementing our stellar Media products (hardware + software), to customersall over the world! At Net Insight, the Customer Success Manager plays a pivotal role in ensuring seamless deployment and maximizing the value derived from our products. Your key responsibilities Guide and Grow:Lead a smooth onboarding experience by configuring and optimizing our solutions,also being the trusted advisor for all phases of the customer lifecycle Empower and Educate: Deliver targeted training and support, enabling customers to fully leverage our technology in their unique settings Monitor and Motivate:Keep a keen eye on performance metrics to ensure continuous engagement and alignment with customer goals Good to knows: We value work-life balance and have a hybrid work set-up (50/50) This is a full-time, permanent position Located in our HQ in Solna, Stockholm Our corporate language is English Some traveling will be expected in this role Our products We help broadcasting companies deliver major events to YOU! Net Insight provides hardware and software solutions that enables stellar viewing experiences of major events and we're particularly skilled in "live" sports events. Think of Super Bowl, the largest Athletics events, F1, and major news happenings. All of these events needs to distributed globally, on different networks, to a variety of devices and to millions of viewers. That's where our products, Nimbra comes into play. Your Profile Perhaps you have a background as a Customer Success Manager,Implementation Consultant, Systems Engineer,or DevOps Engineerpreviously, and just love the mix of technical solutions and helping customers win. You are a collaborative, humble and curious individual with a great interest in tech, as well as building long-lasting relationships. Skills and experience: We believe you have at least 10+ years of experience in one or more of the followingroles: Customer Success Manager (with a techy flair), Systems Engineer, or DevOps Engineer You feel right at home in a Linux environment, scripting Bash/Shell and know your way around Python as well Your background includeshaving a broad experience delivering IP Network products andsolutions Communicating with different kinds ofstakeholders (techy and not so techy), building relationships and team collaboration are all aspects that motivate you in your role You are comfortable and used to using English as main language in your role Bonus skills: Experience working with our product, Nimbra Our culture and beliefs: At Net Insight, innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact How to apply and information about the process It's super-easy! Upload you CV or use your LinkedIn profile, fill in the choice questions (no data entry) and upload relevant documentation of you choice - That's it. We are recruiting continuously and we aim to get back to you with an initial decision within 10 days. Note: We do not offer relocation support at this time. Note 2: Background check will be part of our recruitment process. This isNET INSIGHT Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy Award winning Nimbra technology to guarantee media delivery. Today, Net InsiEmmy Awardght partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. For more information, please visitwww.netinsight.net Buzz: Engineer, Developer, Programmer, SW Developer, Software Designer, 5G, Cloud, DevOps, SysAdmin, DBA, Synchronization and PTP protocol, IT Security /Trust Boundary /Firewalls, Agile project experience, Net Insight Products, SRE, Nimbra, Sverige, KTH, Telecom, Tele operator