Happy Socks AB jobb

Ready to spread a little more happiness to the world? We’re on the hunt for a passionate and driven Head of Channels to join our Happy Crew! If you love creating seamless experiences for customers, whether it’s in-store, online or somewhere in between, and get a kick out of smart, creative commercial strategies, this might just be your next adventure. The Happy Crew Our vibrant ‘Happy Crew’ consists of around 110 colorful and creative characters from all over the world (25+ nationalities, and counting!) spread out in our offices in Stockholm, NYC, Munich, Shanghai, and Istanbul, alongside stores across the globe. Our mission is to spread happiness and color to every corner of the world. The Role As our Head of Channels, you’ll be the mastermind behind our customer-first commercial strategy. You’ll lead everything from CRM and Visual Merchandising to go-to-market planning and e-com asset magic. It’s a role for someone who loves connecting the dots, making bold ideas happen and creating experiences people remember. What you’ll do CRM Leadership: Develop and execute a customer relationship management strategy to enhance customer engagement, retention, and lifetime value. Leverage analytics to personalize customer interactions and optimize campaign effectiveness. Visual Merchandising (VM): Direct global visual merchandising strategies that align with brand identity, seasonal themes, and product launches. Ensure consistent execution across all retail channels, enhancing in-store and digital consumer experience. Go-to-Market Planning: Spearhead strategic planning and execution of integrated campaigns and product launches across multiple markets. Collaborate with product, sales, marketing, and operational teams to ensure alignment of go-to-market initiatives with business objectives. E-commerce Asset Management: Oversee creation and delivery of compelling digital assets that drive online engagement and sales conversion. Ensure a seamless digital experience that mirrors physical retail standards and enhances omnichannel consistency. Team Leadership and collaboration: Responsible for managing and developing the channel team. Act as an anchor point between the Marketing and Ecommerce teams. Who are you? We think that you have a degree in Business, Marketing och a related field and at least 6 years of experience in retail, preferably within a global brand-led environment. You are a natural leader with a knack for collaboration and cross-functional teamwork. We also think that you have a harp strategic mind, are strong with numbers and a wizard at getting things done. Further, you have hands-on experience with CRM, visual merchandising, digital marketing and omnichannel sales. But most importantly, you have the personality to fit into a fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.

We are looking for a people-loving, problem-solving, culture-building superstar! In this role, you’ll combine a passion for customer experience with a genuine interest in creating a welcoming, inclusive, and engaging workplace. You’ll be part of ensuring Happy Socks’ customers receive top-class service while also making sure our Stockholm office is a place where people thrive, connect, and feel at home. The Happy Crew Our vibrant ‘Happy Crew’ consists of around 110 colorful and creative characters from all over the world (25+ nationalities, and counting!) spread out in our offices in Stockholm, NYC, Munich, Shanghai, and Istanbul, alongside stores across the globe. Our mission is to spread happiness and color to every corner of the world. About the role The role is split between 60% Customer Experience and 40% Workplace Experience and reports to the Customer Experience Manager. Customer Experience (60%) Handle escalated customer cases from our external support partner, ensuring timely and professional resolutions. Collaborate with third-party partners like warehouses, shipping providers, and payment services, as well as internal teams. Identify customer needs through feedback and observations, and contribute to projects aimed at improving customer experience and internal processes. Support, guide, and coach our external First Line Support team to ensure a consistently excellent customer experience. Maintain and improve our chatbot and support pages on happysocks.com. Carry out tests to optimize the customer journey, like delivery tests and checkout improvements. Workplace Experience (40%) Take ownership of the daily operations and atmosphere of our Stockholm office. Ensure the workplace reflects our values and fosters a productive, inclusive, and vibrant environment. Lead office-related projects and service improvements. Manage relationships with suppliers and service providers. Design and implement people-centric, creative workplace experiences that help our teams connect, collaborate, and thrive — while contributing to a cohesive company culture across all Happy Socks locations. Who you are We believe you’re a solution-oriented, detail-loving, and people-focused person who enjoys working in a fast-paced, creative environment. You’re proactive, unpretentious, and get a kick out of making both customers and colleagues feel seen, heard, and supported. We’d love it if you have: Experience in customer service and handling escalated cases. Experience in office management, workplace services, or administrative roles. Strong organizational skills and a service mindset. Excellent communication skills in English, both written and spoken. Good communication skills in German, both written and spoken. But most importantly, you have the personality to fit into a fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.

We’re looking for a Global People Partner who’s passionate about operating HR in a pioneering way and who would love to drive our business forward through our people & culture agenda. This is a parental cover for 1 year, from June 2025 and with the possibility to be prolonged. The Happy Crew Our vibrant ‘Happy Crew’ consists of around 110 colorful and creative characters from all over the world (25+ nationalities, and counting!) spread out in our offices in Stockholm, NYC, Munich, Shanghai, and Istanbul, alongside stores across the globe. Our mission is to spread happiness and color to every corner of the world. We’re a small but mighty team of 4, known as The Happiness Team - after all, we are Happy Socks! Our goal is to create a happy, engaging, and high-performing work environment where our people are empowered to be their happiest and best selves, allowing the business to thrive. This role will play a vital part in achieving that goal. The role As our Global People Partner, you’ll be responsible for designing, develop and implement people processes and initiatives for Happy Socks globally, ensuring the people's agenda is aligned with the company’s strategy, overall goals and objectives. It’s a broad role with both operational and strategic work, and you’ll support the managers with everything regarding HR. This includes areas such as workforce planning, talent acquisition, labor law, employee engagement & leadership development, to name a few. With a freshly inked company strategy, we're gearing up for a transformative journey ahead and you'll be a key player, acting as a change leader and strategic partner to the managers and supporting in getting the happy crew onboard. You’ll guide and support the leaders of Happy Socks as they navigate the waters of change and improvement, enabling them to steer their teams toward future success. What you’ll do Work with the complete employee lifecycle: attraction, recruitment (for senior/leader roles), onboarding, retention, development and offboarding Support and coach our leaders to be the best leaders they can be for themselves and their teams Support and coach tricky conversations, conflict resolution, union negotiations and similar Design, initiate and launch processes, projects & initiatives that are essential for both our continuous growth at large and our employee, team & leadership performance results Design and facilitate leadership training and workshops Support our leaders in succession planning and organizational design - building happy and performing teams Ensure global compliance with applicable employment laws and regulations Independently own and drive bigger HR processes such as the employee survey and salary review Who are you? 5+ years of experience from a similar broad HR role, in a global setting (a big plus if experience from Germany and/or US!) Experience in a global fast-paced organization, preferably in a start-up/scale-up environment Good knowledge of Swedish labor law Fluency in English  Degree in HR or similar You're a master at building relationships, a stellar communicator and a strong problem solver. You enjoy working in a global, fast-moving company where you relish hands-on work and seamlessly transitioning between various focus areas, detail levels and strategic perspectives throughout your workweek (or let's be honest, even within the workday!). You see yourself as a coach and facilitator, who partners with leaders as a sounding board to challenge perspectives and provide insights, rather than purely offering "the one correct way”. You are agile and able to create new and proactive practices to enable self-leadership and performance growth rather than adhering to rigid policies, processes and rules. But most importantly, you have the personality to fit into a fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness. This is a parental cover for 1 year, from June 2025 and with the possibility to be prolonged. We are recruiting for this role ongoing so don’t snooze - hit the apply button!