Volumental AB jobb

Volumental is the footwear industry's leading FitTech company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online. Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 60+ countries, and growing! With most of our team headquartered in Stockholm and currently composed of 70+ people, we are now looking for an experienced People Operations Partner who will help us scale our processes and make sure our company culture remains amazing while we grow! Reporting to the Head of People & Culture, this role will drive the design and delivery of scalable strategies to create a 10-star experience throughout the employee lifecycle, while also supporting the organization’s business goals. Your key responsibilities will include: Payroll coordination: Supporting the administration of employee benefits and payroll processes in coordination with our external payroll vendor and Finance. Employee lifecycle support: Everything fom onboarding to offboarding, building employee experiences that delight. HRIS: Ownership of our internal HRIS (Bob), including training employees on usage, launching new features, and building automations. Ensuring operational excellence: Build trust and credibility across the organization by communicating responsively and clearly, managing expectations, and delivering on commitments. Process improvement: Continually identify and implement best practices to streamline people processes and systems, leveraging data to anticipate needs and improve employee experiences at key touchpoints. Recruitment and salary review support: Providing light-touch support with posting job ads and other administration related to recurring processes such as salary reviews, promotions, and feedback-gathering. We understand that you may not have experience in all of these areas, and that’s ok! There are plenty of opportunities to grow - the role is shaped by your strengths and appetite. We are excited about you because: You have 3-5 years of experience within people operations or administration, with at least 3 years of experience with payroll coordination. You take pride in ensuring operational excellence, and have a desire to continually enhance the employee experience. You have used HR systems, with the ability to spot potential upgrades, new uses and optimization opportunities. You are proactive and have an experimental mindset, and enjoy working in an environment of change. At Volumental, we test, evaluate, and iterate to find what works and what doesn't - and you'll have plenty of opportunities to do this. You are a collaborative team member with a “no task is too small” attitude, willing to jump in where needed. You are thorough, analytical, and organized. You have good judgment and discretion, and are able to maintain confidentiality of highly sensitive information. You are fluent in English. With a team coming from over 20 countries and customers worldwide, Volumental provides an international experience to those who join us! Swedish is considered a plus. Bonus! Don’t let these stop you from applying, but please let us know if they fit you: Experience of working at a tech and/or scaleup company. Experience with integrating payroll with HR systems. Experience with adding features to a HR system (Bob or similar). Familiarity with Swedish, US, or Chinese labor legislation. You'll be an essential part of the greater whole — able to drive initiatives and steer development while at the same time collaborating with other subject matter experts on our team. We encourage a diversity of candidates to apply!

In a world where product size labels are unreliable, Volumental is the footwear industry's leading FitTech company. Our vision is a world without sizes, where every body fits. Our FitTech uses 3D scans and a one-of-a-kind, AI-powered recommendation engine to match everyone with the shoes that fit them best. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, Fleet Feet, The Athlete's Foot, Ecco, Intersport, Crocs, and XXL, our footprint spans 3000+ stores across 58 countries, and growing! The Role As a Technical Support Engineer, you will be the interface between our technology teams and our customers. In a normal day you will likely sit down with our engineering teams to help troubleshoot a hard problem, document a new best practice for your colleagues in first line support, and later in the day have a meeting with a customer's IT department to help them understand how their network should be configured for the scanner to work optimally. This is a customer facing role where you will talk to people all over the globe and learn new things every day! In this role you will be reporting to our Operations Team Lead. What You’ll Do 2nd Line Support - Support our customers We have thousands of scanners all around the world. Every now and then one of them breaks and does not work. As a Customer Support Technician you would help the customer troubleshoot, identify and solve the problem and make their day! More than that, your actions should be guided by this question: if we identify a new problem, how can we make sure the customers will be able to solve it themselves in the future? Troubleshoot and bug hunt Sometimes issues can be harder to identify or solve, so we need to pull in other people within our organization. You will likely talk to our engineers, Product Owners and Key Account Managers on a daily basis to understand how a specific feature is supposed to work, why it’s not working and what we need to do to make it work again. We work collaboratively at Volumental and during most days you will be interacting with different teams across the organization. Repair and restore 3D scanners Whenever a 3D scanner is returned to us from a customer, the unit will go through our Scanner Refurbishment Program where we either restore it to factory condition, or we take it apart to allow us to reuse parts for internal use. You will go through returned units, keep a log of quality deviances, and execute the needed repairs. Maintenance and proactive support A big part of supporting our customers is of course finding problems before they occur. As a Technical Support Engineer, you will help build out monitoring and maintenance tools to identify future problems and automate workflows, minimizing the time you and others spend on repetitive tasks so we can focus on what really matters! Logistics and Operations Ensuring our customers have fully functional scanners is a key part of our support process. You will coordinate the shipment of new scanners to customers, manage the replacement process for faulty units, and ensure spare parts are available when needed. This includes tracking inventory, working with shipping providers, and maintaining clear communication with customers to minimize downtime and keep their operations running smoothly. Who you are Love computers and humans alike- You are equally comfortable interfacing with computers and talking to people, whichever is required to solve the problem at hand. A great communicator - You love to interact with people from all backgrounds, and can clearly communicate complex concepts in a simple way. Patient and empathetic - You care about people and always have their best interest at heart. And you know that sometimes this requires extra patience and understanding. Analytical and data driven - You can tell stories with data, dedicating efforts to use this data to back your arguments up or even confront them. Qualifications: Fluent in English - Other languages are a plus! Good Knowledge of network types and different network environments. Good knowledge of UNIX/Linux based operating systems. Working understanding, or experience, of working with Python and Bash. You have previous experience with: Identifying the components of a consumer PC and explaining what they do. Using Linux and not considering the command line arcane and scary. Being familiar with concepts like IP, MAC-address, apt, ethernet, bash, python and being able to explain what they mean to a person that isn’t. Bonus! Don’t let these stop you from applying, but please let us know if they fit you: Relevant experience in second line support with focus on Linux environments. A passion for sports or previous experience in retail. We find that both help our agents to better understand our customers. At Volumental, we value innovation, collaboration, and a commitment to customer success. We strive to create an inclusive and supportive environment where all team members can thrive. We encourage a diversity of applicants to apply!

Volumental is the footwear industry's leading FitTech company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online. Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 58 countries, and growing! The role We’re looking for a Account Executive who enjoys building strong relationships and is excited about driving growth in the retail and e-commerce space. If you thrive on both prospecting new opportunities and guiding customers toward success, we’d love to hear from you! What you'll do Own the full sales cycle – From the first conversation to large-scale global rollouts, you’ll lead the process, ensuring our customers find value in our solutions. Proactively prospect and expand our network – In addition to handling inbound leads, you’ll seek out new brands and retailers, engaging with decision-makers and uncovering opportunities in e-commerce and retail. Learn and adapt – Our deals involve multiple teams, from retail operations to marketing and R&D. You’ll continuously apply insights, refine your approach, and drive improvements. Be flexible and hands-on – One week, you might be strategizing with senior executives; the next, you could be fine-tuning prospecting strategies or collaborating with our product team. We’re in an exciting scale-up phase, and every day brings new opportunities. You’ll be great in this role if you... Thrive in a dynamic, fast-moving environment and take ownership of your personal and professional growth Are comfortable with prospecting and have the persistence to break into new accounts. Have experience in e-commerce and/or retail, understanding the opportunities within these industries. Have at least 3 years of experience in SaaS within Enterprise B2B, working with complex sales cycles and large deals. Are a collaborative, team-oriented professional who values strong partnerships and communication. Are organized, analytical, and strategic—able to balance big-picture thinking with attention to detail. Adapt easily to change and see challenges as opportunities to learn and improve. Have experience in B2B sales and/or project management, ideally handling globally scalable products. Are open to international travel to meet customers and partners. Are fluent in English—our diverse team includes colleagues from over 20 countries! Bonus - Not required, but nice to have: Experience selling to footwear retailers or brands. A passion for sports and outdoor activities. This is a full-time position based at our Stockholm headquarters, reporting to our Chief Commercial Officer. We welcome applicants from all backgrounds! If this role excites you but you don’t meet every qualification, we encourage you to apply—we’d love to hear from you.

Volumental is the footwear industry's leading FitTech company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online. Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Ecco, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 53 countries, and growing! This is a unique opportunity. As our Head of Hardware, you'll be the driving force behind the hardware that powers the FitTech revolution. You'll guide the hardware development and lifecycle of our cutting-edge 3D scanners used by millions world-wide—and whatever comes next—while working together with an exceptional team of engineers. The role blends strategic thinking with hands-on expertise, perfect for someone who thrives in a creative and collaborative environment, and isn't afraid to roll up their sleeves. You will be reporting directly to our CTO. Responsibilities: Define and drive our hardware lifecycle strategy, owning the hardware development roadmap and ensuring that we remain the market leader. Explore new directions and prototype future hardware platforms, together with our product designers, software engineers, researchers, and partners. Cultivate and manage relationships with key vendors, including negotiation, selection, and evaluation. Support and help improve our hardware prduction processes, ensuring excellent quality, cost-effectiveness, and meeting industry regulations. We're excited about you because: You like to take initiative and make things happen, using creativity to simplify complex problems. You want to make a difference and you thrive when working with others towards common goals. You are purpose-driven, keeping your eyes on the horizon always mindful of where to go next, and never afraid to think big. You are always open to learning, and delighted to share your knowledge with others and help them grow. You have 5+ years of experience developing software driven hardware products (bonus points if it’s been within IoT, measurement devices, or retail technology). Why Volumental? Be a part of a company that is redefining an industry. We are the global leader in 3D foot-scanning technology, and our work is transforming the footwear industry. Work with a talented and passionate team. We are a diverse group of individuals from across the world who care about what we do, and we are always looking for ways to improve. Make a real-world impact. Our technology is already helping millions of people find the perfect fitting shoes. We’ve come far, yet we’ve only just begun! If you're an engaged and experienced hardware professional who's ready to make a real difference, we want to hear from you. Please submit your CV and a cover letter highlighting your relevant experience.