Sellhelp AB jobb

We are proud to be one of the fastest-growing scaleups in Sweden and the leading service for second hand goods. Our growth requires more colleagues who want to join our journey. Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support Team Leader at Sellpy As Customer Support Team Leader for the Admin team, you lead a team of admin agents by delivering high-caliber support across our channels and empowering them to effectively handle advanced and escalated cases. You foster a positive and efficient team environment, set daily and weekly goals, and communicate openly with your team, offering constructive feedback on performance. You are accountable for meeting and continually improving the team’s KPIs in collaboration with your manager. Success in this role means staying organised, solution-focused, and passionate about delivering great customer support. You’re a natural leader who brings out the best in your team, keeping them motivated, engaged, and feeling valued along the way. In short, you will Support customers via chat, email, phone and manage escalation of advanced customer support errands. Perform administrative work related to customer support, such as reviews, how-to guides, translations and introductions. Lead, coach, and motivate the team to meet individual and collective goals. Maintain and follow up on introductions of new employees. Develop and implement strategies and processes to improve our KPIs. Hold regular team meetings and individual development sessions, including appraisals, quality discussions, and weekly reviews. Analyse customer insights and data. Report on KPIs such as customer satisfaction, handling time and team performance. Collaborate and communicate with different internal teams at Sellpy, like Tech, Finance, and Operations. Support in recruitment activities. Collaborate and communicate with external partners, such as shipping or financial companies. Requirements 2-3 years of working experience in customer support. Previous experience from a leading or coordinating role. A proactive mindset and a willingness to stay updated and tackle tasks with a problem-solving approach. Stellar communication skills. Ability to coach and motivate colleagues and teams. Basic knowledge of customer support systems such as Intercom as well as productivity and collaboration tools such as G Suite. Knowledge of how to track performance and provide necessary reporting. Written and spoken fluency in English, as this is our company language. We’d be impressed if you have Worked in a fast-growing, product-focused startup environment. Previous experience within project coordination or management. Written and spoken fluency in Swedish, Finnish, Danish, German, Polish or French. You get to Be part of a tech-minded company that's driving the change towards a sustainable lifestyle. In return, you will get direction, energy, and work on meaningful challenges daily. Benefit from hybrid work from our offices at Medborgarplatsen, Rosersberg, and from home. Work with highly skilled and motivated colleagues. Gain new skills with unlimited access to a learning platform. Make use of prepaid vacation. Enjoy Sellpy credits and staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday and more). Save up with a monthly pension plan Engagement in Sellpy’s social traditions with game nights, interactive planning days, guest speakers and other activities. Location You are welcome to do all these things at our new office at Medborgarplatsen in Stockholm, and from home. Please note that this is a hybrid role that requires at least 50% office attendance. Form of employment: Full-time Start: As agreed upon Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

We're looking for Team Leaders that wants to join our warehouse in Rosersberg, north of Stockholm! The role consists of leading between 15 - 20 colleagues in their day-to-day work to maintain a smooth operation in order to provide the best service for our customers. You will belong to our outbound department which is a crucial part of our customers experience with our selling service. In short, you will: Onboard new colleagues to the team Schedule team members on different work tasks Follow up on performance Motivate team members Be a link between the team and the Manager General administrative tasks We are hiring both for permanent and substitute roles. Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future.

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support at Sellpy The next Polish/Czech/French-speaking colleague will have an important role in enabling customers in our Expansion markets. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in a wide variety of support errands. Pick up inquiries via chat, telephone and/or email. Learn lots about tech and second hand in a fast-paced environment. Help to improve our service based on customer feedback. Contribute to how we expand our processes in customer support. Requirements A structured and service-minded mentality. Spoken and written fluency in Polish/Czech or French. Good knowledge of English as this is our company language. An interest in finding solutions and improving the offer for our customers. We’d be impressed if you have German, Dutch or Finish language skills as well. Experience in a customer-facing role. Experience working in customer support via chat, phone and email. An interest in second hand. You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis. Benefit from hybrid work from our office, and from home. Work with highly skilled and motivated colleagues. Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more). Gain new skills with unlimited access to a learning platform. Location You are welcome to do all these things at our new office at Medborgarplatsen in Stockholm, and from home set days. We want you to enjoy a flexible work setup because well, it’s 2025 and digital meetings work just as fine. Form of employment: Full-time Start: As agreed upon

Own Sellpy’s growth in the Nordics and make circular living the norm. We're looking for a strategic doer with a deep understanding of the Nordic consumer, especially Swedish customers—to lead and grow one of our most important markets. 💙 Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. General Manager, Nordics at Sellpy We’re looking for a commercially, data-driven and hands-on General Manager to head up the Nordic region, with a strong focus on Sweden. In this role, you’ll be fully responsible for market performance, brand presence, and customer experience for buyers and sellers across our Nordic markets. You’ll collaborate across teams—from marketing and operations to product and customer service—to drive sustainable growth and deliver on our mission to make second-hand the first choice. In short, you will Be fully responsible for the P&L of our Nordic markets — especially Sweden — and own key goals like growth, profitability, customer acquisition, retention and ensuring a great service experience. Create and run the marketing strategy for your region, and manage the budget. Grow our selling service by attracting and retaining sellers, increasing inflow, and ensuring a high-quality assortment. Attract and retain buyers with strong local branding, campaigns, and a compelling value proposition. Drive strategies to boost sales, customer loyalty and reduce costs. Work closely with operations, marketing, customer service, and product teams to continuously improve the buyer & seller experience. Act as the local voice in a cross-functional setup. Utilise data, local insights, and customer feedback in order to define priorities for the organisation. Manage a small team and lead through cross-functional collaboration. We use Google Workspace (Docs, Sheets, Slides) Google Analytics SQL / BigQuery as well as Redash for data visualisation Requirements B.S. or M.S. degree in business, marketing or other relevant field. 4–6 years of experience in consulting, marketing, sales and/or business development. Strong analytical mindset and data-driven decision-making skills. Experience of working with P&Ls, budgeting, and business case development. Deep understanding of the Nordic market landscape, particularly Sweden. Excellent collaboration skills across teams as well as internal and external stakeholders & partners. Relevant experience in a consumer-facing business, ideally within e-commerce, fashion or a marketplace. Entrepreneurial DNA and a strong bias toward action. High customer service orientation and empathy for both buyers and sellers. Fluent in both Swedish and English, written and spoken. We’d be impressed if you have Leadership experience Language skills in Danish or Finnish BigQuery / SQL skills A passion for sustainability and circularity Worked in a fast-growing, product-focused startup environment You get to Be part of a tech-minded company that's driving the change towards a sustainable lifestyle. In return, you will get direction, energy, and work on meaningful challenges daily. Benefit from hybrid work from our offices at Medborgarplatsen, Rosersberg, and from home. Work with highly skilled and motivated colleagues. Gain new skills with unlimited access to a learning platform. Make use of prepaid vacation. Enjoy Sellpy credits and staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday and more). Save up with a monthly pension plan. Engagement in Sellpy’s social traditions with game nights, interactive planning days, guest speakers and other activities. Location You are welcome to do all these things mainly from our office at Medborgarplatsen in Stockholm, at other Sellpy locations and from home. Form of employment: Full-time Start: As agreed upon Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team. We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. 💙 Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support at Sellpy The next German-speaking colleague will have an important role in enabling customers in the DACH region. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, email and phone when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you guaranteed haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in our German-speaking markets. Pick up inquiries via chat, email and telephone when required. Learn lots from tech and sustainability in a fast-paced environment. Help to improve our service based on customer feedback. Contribute to how we expand our processes in customer support. Requirements A structured and service-minded mentality. Spoken and written fluency in German. Good knowledge of English as this is our company language. An interest in finding solutions and improving the offer for our customers. We’d be impressed if you have Experience in a customer-facing role. An interest in second hand. You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis. Work from a new and modern office in Stockholm. Benefit from hybrid work from our offices in Stockholm (Medborgarplatsen), and from home. Work with highly skilled and motivated colleagues. Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more). Gain new skills with unlimited access to a learning platform. Location Stockholm or Berlin, based on your location. Form of employment: Full-time Start: As agreed upon Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Hundreds of thousands of items are processed with Sellpy every week. Ensuring they meet our brand standards is essential — and that’s where you come in. As part of the effort of strengthening our authentication of brands, we’re looking for someone who can ensure brand and quality standards — and help upskill our Brand Specialist teams along the way. Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Brand Authentication Specialist at Sellpy As a Brand Authentication Specialist at Sellpy, you’ll be at the forefront of our efforts to ensure the authenticity and quality of high-end fashion items. You'll take the lead in developing routines, setting clear guidelines, and sharing your expertise to upskill colleagues across our production sites. At Sellpy, we serve both sellers and buyers — and your work is essential to both. You’ll help ensure that sellers’ items are accurately assessed and valued, while giving buyers the confidence that they’re purchasing genuine, fairly priced pieces. We’re looking for someone with hands-on experience in brand authentication, a deep understanding of premium fashion, and an exceptional eye for detail. In short, you will Lead and drive authentication initiatives for high-end fashion brands. Proactively identify and manage counterfeit risks. Strengthen internal authentication expertise by supporting and training Brand Specialists and key stakeholders. Develop visual guides, FAQs, and other learning materials to support knowledge sharing. Provide hands-on support to the Production Quality Control team when needed. We use Entrupy for authentication. Requirements 1–3 years of hands-on experience in authentication, ideally within high-end fashion. A solid background in detecting counterfeits in fashion or accessories. Fluency in written and spoken English, as it’s our working language and key to effective knowledge sharing. We’d be impressed if you have A degree in fashion, textiles, or luxury retail management. Experience working with second hand or pre-owned luxury goods. Worked in a fast-growing, product-focused startup environment. You get to Be part of a tech-minded company that's driving the change towards a sustainable lifestyle. In return, you will get direction, energy, and work on meaningful challenges daily. Benefit from hybrid work from our offices at Medborgarplatsen, our production sites in Sweden and abroad, and from home. Work with highly skilled and motivated colleagues. Gain new skills with unlimited access to a learning platform. Make use of prepaid vacation. Enjoy Sellpy credits and staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday and more). Save up with a monthly pension plan. Engagement in Sellpy’s social traditions with game nights, interactive planning days, guest speakers and other activities. Location You’re welcome to work from our new office at Medborgarplatsen in Stockholm, with the flexibility to also work from home. Ideally, we’d love to have you in the office regularly as it helps foster collaboration and a positive atmosphere. As part of the role, you’ll occasionally travel to our production sites in Sweden and internationally to support and train colleagues on brand authentication and quality standards. Form of employment: Full-time Start: As agreed upon Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

This position is your chance to continue growing a community on social media that is passionate about second hand and circular living. As Sellpy’s Social Content Creator you will be responsible for defining and creating our organic content on social channels. You will be actively building and engaging with Sellpy’s community, especially on Instagram and TikTok. Content Creator at Sellpy As the Content Creator at Sellpy, you define the content plan as well as work hands-on with executing your ideas. In other words, a great opportunity if you enjoy mixing strategic thinking with hands-on work to craft engaging content. While doing so, you will be a part of Sellpy’s Commercial team and report to the PR Manager. You will work closely with Sellpy’s Creative team and be supported by regional marketing teams. In short, you will Define and plan content that will drive reach and engagement in our social channels, especially Instagram and TikTok. Brief content, create your own content or adapt campaign material for social channels. Define and execute creative collaborations with other brands or influencers that reach and engage our community - in close collaboration with the regional marketing teams. Actively engage with Sellpy users, second hand lovers or other relevant tribes through community management. Monitor results to optimise your content plan. Keep track of relevant trends, platforms and formats. Requirements Strong affinity for social media - knowing the relevant platforms inside out. Excellent communication skills in English. A creative mindset with strategic thinking and a hands-on attitude. A solid foundation in graphic design and typography. An impressive portfolio showcasing conceptual thinking and an eye for detail. 1-3 years of professional experience working within social media, content creation, advertising or design. We are impressed if you have A background working with lifestyle, fashion or sustainability. Excellent communication skills in Swedish or German. A passion to represent Sellpy in front of and behind the camera. An education in visual communication or similar. You get to Define and execute on Sellpy’s social media strategy & build Sellpy’s community in Europe. Be part of a tech-minded company that's driving the change towards a sustainable lifestyle. In return, you will get direction, energy, and work on meaningful challenges daily. Benefit from hybrid work from our offices at Medborgarplatsen, Rosersberg, and from home. Work closely with talented colleagues across all marketing functions and multiple markets. Gain new skills with unlimited access to a learning platform. Make use of prepaid vacation. Enjoy Sellpy credits and staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday and more). Save up with a monthly pension plan. Engagement in Sellpy’s social traditions with game nights, interactive planning days, guest speakers and other activities. Location You’ll be based at our new office at Medborgarplatsen in Stockholm, with some time spent at other Sellpy locations like our warehouses. We do expect you to be in the office regularly, and there’ll be occasional trips to local events and other relevant meetups. Form of employment: Full-time. Start: As agreed upon. 💙 Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support at Sellpy The next Swedish-speaking colleague will have an important role in enabling customers in the Swedish market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in a wide variety of support errands. Pick up inquiries via chat, telephone and/or email. Learn lots about tech and second hand in a fast-paced environment. Help to improve our service based on customer feedback. Contribute to how we expand our processes in customer support. Requirements A structured and service-minded mentality. Spoken and written fluency in Swedish. Good knowledge of English as this is our company language. An interest in finding solutions and improving the offer for our customers. We’d be impressed if you have Experience in a customer-facing role. An interest in second hand. You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis. Benefit from hybrid work from our office, and from home. Work with highly skilled and motivated colleagues. Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more). Gain new skills with unlimited access to a learning platform. Location You are welcome to do all these things at our new office at Medborgarplatsen in Stockholm, and from home. We want you to enjoy a flexible work setup because well, it’s 2024 and digital meetings work just as fine. Form of employment: Full-time Start: As agreed upon

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support at Sellpy The next Swedish-speaking colleague will have an important role in enabling customers in the Swedish market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in a wide variety of support errands. Pick up inquiries via chat, telephone and/or email. Learn lots about tech and second hand in a fast-paced environment. Help to improve our service based on customer feedback. Contribute to how we expand our processes in customer support. Requirements A structured and service-minded mentality. Spoken and written fluency in Swedish. Good knowledge of English as this is our company language. An interest in finding solutions and improving the offer for our customers. We’d be impressed if you have Experience in a customer-facing role. An interest in second hand. You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis. Benefit from hybrid work from our office, and from home. Work with highly skilled and motivated colleagues. Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more). Gain new skills with unlimited access to a learning platform. Location You are welcome to do all these things at our new office at Medborgarplatsen in Stockholm, and from home. We want you to enjoy a flexible work setup because well, it’s 2024 and digital meetings work just as fine. Form of employment: Full-time Start: As agreed upon

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future. Customer Support at Sellpy The next German-speaking colleague will have an important role in enabling customers in the DACH region. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, email and phone when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you guaranteed haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in our German-speaking markets. Pick up inquiries via chat, email and telephone when required. Learn lots from tech and sustainability in a fast-paced environment. Help to improve our service based on customer feedback. Contribute to how we expand our processes in customer support. Requirements A structured and service-minded mentality. Spoken and written fluency in German. Good knowledge of English as this is our company language. An interest in finding solutions and improving the offer for our customers. We’d be impressed if you have Experience in a customer-facing role. An interest in second hand. You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis. Work from a new and modern office in Stockholm. Benefit from hybrid work from our offices in Stockholm (Medborgarplatsen), and from home. Work with highly skilled and motivated colleagues. Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more). Gain new skills with unlimited access to a learning platform. Location Stockholm or Berlin, based on your location. Form of employment: Full-time Start: As agreed upon