Generator Hostels Sweden AB jobb

FRONT OFFICE SUPERVISOR – OVERVIEW We need a motivated and passionate Front Office Supervisor to join our Front Office team. Reporting to the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times. WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor for Generator Stockholm. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR STOCKHOLM Generator Stockholm not only highlights the rich cultural history, unique social fabric, and a strong sense of design and patterning, but brings together said creative design with inspired art, great food, drink, and on-trend music and events to create a Stockholm hot spot. Reflecting the city’s vibrant and eclectic culture – you’ll experience all that Stockholm has to offer at its best, all by staying here. NUTS AND BOLTS OF THE JOB · To assist the Front Office Manager in the overall operation of the Front Office duties and assume responsibility in their absence · To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings · To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations · To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager · To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA · Outgoing, bubbly and have a real passion for your role as Supervisor · A positive approach, excellent organisational skills, and a passion for producing high quality customer care · Strong team player with excellent communication skills · Ability to work in a fast-paced environment · You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE · At least one year’s previous Reception Supervisory experience · Previous experience in leading and motivating a team · Competent level of IT proficiency OUR GLOBAL EMPLOYEE BENEFITS · Birthday holiday in addition to your yearly holiday allocation · Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment · Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made · Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good · Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback · 2 free nights’ accommodation across any of our Generator x Freehand properties globally · Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) · International career opportunities so you can travel the world while working with us (win-win!) · Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down! · Online learning tools to help you develop, learn and grow SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touch! Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision!

FRONT OFFICE CREW – STOCKHOLM We are looking to strengthening our Front of House team with a new star, ideally starting around mid August. At Generator we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded. WHO ARE WE Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Crew member for Generator Stockholm. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR STOCKHOLM Generator Stockholm not only highlights the rich cultural history, unique social fabric, and a strong sense of design and patterning, but brings together said creative design with inspired art, great food, drink, and on-trend music and events to create a Stockholm hot spot. Reflecting the city’s vibrant and eclectic culture – you’ll experience all that Stockholm has to offer at its best, all by staying here. NUTS AND BOLTS OF THE JOB We are now looking to strengthen our Front Office team with a star for extra shifts on demand. · Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience · Know your guests and have a passion for independent travel and the road less travelled · Demonstrate a passion for delivering outstanding customer service · Be part of a great team within your department that get Generator and want to be themselves · Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times · Know your city, its cafés, bars and restaurants, its art, its music · Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene · Be Responsible for all cash handling whilst you are on duty · Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA · Always love our guests · Passionate for the hospitality and the youth travel market · Be the life the party · Be really, really organised · Keep cool when the pressure hits · Enjoy a super-fast pace · Understand this is a business, be passionate about maximizing revenue · Be creative, innovative and digitally smart · You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE · Experienced within a front office hospitality environment · Experienced working with a Property Management System · Flexible with regards to shifts available per week (mixture of morning and evening shifts) OUR KEY BENEFITS · Birthday holiday in addition to your yearly holiday allocation · Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made · Company contribution towards gym membership fees for all eligible employees · Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback · 2 free nights’ accommodation across any hostels (subject to availability) · Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted) · Social events and celebrations calendar · Various employee recognition schemes · Online learning tools SO YOU THINK THIS MIGHT BE YOU? That's cool. Please send us your application in Swedish. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision!

RESERVATIONS AGENT Assistant – STOCKHOLM We need an exceptional and passionate Reservations Agent to join our Reservations team in Stockholm, where you will be working with both Groups & Individual reservations. This is a part time position, of 50 % employment level, ideally starting in mid August (but room for some flexibility there). If you are an inspiring and good communicator, a people person through and through and have a genuine desire to be part of something big, then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand. Join Generator, be yourself. WHO ARE WE Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Reservations Agent for Generator Stockholm. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR STOCKHOLM Generator Stockholm not only highlights the rich cultural history, unique social fabric, and a strong sense of design and patterning, but brings together said creative design with inspired art, great food, drink, and on-trend music and events to create a Stockholm hot spot. Reflecting the city’s vibrant and eclectic culture – you’ll experience all that Stockholm has to offer at its best, all by staying here. NUTS AND BOLTS OF THE JOB · Be responsible for managing Reservation enquiries for both Groups and Individual travellers · Respond to e-mail and telephone enquiries in a positive and personalised manner ensuring the best customer service at all times · Work in partnership with your reservations team colleagues to manage a portfolio of accounts that generate revenue for Generator · Assist with the management of allocations, free sale and overbookings for the property · Undertake all daily reservations checks to verify bookings, take payments, check deposits and validate prepayments · Follow up on no-shows and cancellations to ensure all charges are collected and bed availability is updated · Build long term, commercially beneficial relationships with your customers · Understand and follow company and reservations specific practices · Familiarise yourself with daily rates, special offers, and other information that has been communicated to ensure consistency within the team · Promote and up-sell Generator Hostel facilities, beds and other revenue generating services as effectively as possible at every opportunity · Communicate effectively and appropriately with all the other departments within Generator · Be part of the guest journey to ensure that we create a truly unique Generator experience Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA · Be an excellent communicator · Be highly commercial · Be creative, innovative and a digitally smart · Demonstrate a passion for delivering excellent customer service · Have a genuine interest and enthusiasm for what you do · Have ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless · You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE · Have previous hotel reservations experience (1 year minimum) · Experienced in working within a fast moving and dynamic Reservations environment · Familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings · Commercially savvy to spot business opportunities and in-house upselling · Knowledgeable of local market, the accommodation market, the specific selling points with the area · Proficient in Microsoft Office products and Reservation Channels (online booking sites) · Fluency in Swedish is required, as well as English. · Familiar with PMS systems, MEWS, PMS would be an advantage OUR GLOBAL EMPLOYEE BENEFITS · Birthday holiday in addition to your yearly holiday allocation · Company contribution towards gym membership fees for all eligible employees · 2 free nights’ accommodation across any hostels (subject to availability) · Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted) SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in Swedish. Join Us and help us achieve our Vision!