SANY Northern Europe AB jobb

Service Management Specialist Job Responsibilities Develop and improve after-sales service policies, standards, procedures and management guidelines. Conduct service research, benchmark analysis and market/service capability studies, and support the preparation of annual, three-year and five-year service development plans. Support the Service Manager in dealer, branch and service team planning, including staffing, training, capability development and talent pipeline building. Manage customer master data, monitor service processes and performance, and support the achievement of customer satisfaction targets. Track service KPIs, prepare service reports, manage task follow-up and support performance assessment for key service projects. Coordinate cross-functional service-related tasks through internal systems, documentation and structured follow-up. Support the optimization and operation of customer service community platforms, and follow up on feedback and suggestions from customers, dealers and service personnel. Prepare reports, presentations and service management materials in both English and Mandarin for local management and headquarters. Requirements Bachelor’s degree or above in business, engineering, management, service management or a related field. Familiarity with after-sales service processes, dealer service operations or service management is preferred. Strong business understanding, analytical thinking and problem-solving skills. Strong ability to prepare reports, proposals, presentations and process documents. Advanced proficiency in Microsoft Office, especially Excel and PowerPoint. Hands-on experience with CRM systems and internal business systems, such as ICS or similar platforms, is preferred. Fluent in English and Mandarin, both written and spoken, to support communication with local teams, dealers and headquarters. Detail-oriented, responsible, responsive and able to work independently with minimal supervision. Process-driven and resilient, with the ability to manage multiple tasks, deadlines and stakeholders in a fast-paced environment. Who You Are You are a structured and highly responsible professional who can turn complex service operations into clear processes, reports and follow-up actions. You are comfortable working with data, systems and cross-functional stakeholders, and you can communicate effectively between local teams and headquarters in both English and Mandarin. Please send your CV to: [email protected] Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Job Responsibilities As an HR Specialist, you will support and develop local HR functions in Sweden and the broader Nordic region. The role involves daily HR operations as well as HR compliance work in an international business environment. Your main responsibilities will include: Establish, maintain, and improve local HR management processes in accordance with Swedish employment practices and local legal requirements, including HR policies, employee handbooks, work environment documentation, internal procedures, and HR-related guidelines. Support recruitment activities for different business units across the Nordic region, including job posting, recruitment channel management, candidate communication, interview coordination, onboarding preparation, and employee information maintenance. Handle employee administration, including employment documents, personnel files, HR system updates, internal approval processes, attendance management, and coordination with internal departments. Coordinate payroll-related processes, including attendance data, payroll input, bonus information, payroll documentation, insurance, pension, and other employment-related benefits, and work with external payroll and insurance providers. Assist with local compliance matters, including employment terms, collective agreement-related matters, pension and insurance arrangements, GDPR, work environment requirements, and vendor coordination. Support headquarters and regional HR projects, including training, organizational culture, performance management, salary review, employee communication, and internal reporting. Qualifications We are looking for a candidate who has: A bachelor’s degree or above in Human Resources, Business Administration, Management, Law, Social Sciences, or another relevant field. At least one year of relevant experience in HR, operations, coordination, compliance, or a related business support function. Experience in an international company is a strong advantage. A good understanding of HR processes, employee administration, and organizational coordination. Strong communication skills and the ability to work with multiple stakeholders across different countries and functions. Good English skills, both written and spoken. Good Chinese language skills are considered a strong advantage, as the role requires regular coordination with headquarters and Chinese-speaking internal stakeholders. A proactive, responsible, detail-oriented, and result-driven working style. What We Offer We offer a broad HR role in a growing international company, where you will have the opportunity to contribute to the development of local HR processes in Sweden and the Nordic region. The position covers recruitment, payroll coordination, compliance, employee relations, work permits, performance management, and regional HR projects. Application Please send your CV to: [email protected] Selection and interviews may be conducted on an ongoing basis. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.