Cochlear Bone Anchored Solutions AB jobb

Job Posting Content At Cochlear, we help people hear and be heard. As a Customer Service Coordinator, you will play a critical role in delivering an exceptional customer experience across the Russia Region and STAN countries by supporting distributors, professional customers, and internal stakeholders throughout the order-to-cash process. Working closely with Sales, Logistics, Finance, Regulatory Affairs, and Marketing teams, you will coordinate customer orders, resolve enquiries, support service and repair activities, and help ensure the efficient delivery of products and services. The role also provides operational support to sales, regulatory, and marketing activities in the region. This may include preparing metrics and reports, providing required documentation, supporting demo material availability, and assisting with related administrative tasks. You will also identify customer needs, share insights with relevant teams, and support improvement initiatives that enhance the overall customer experience. What you will do: Manage the end-to-end order processing cycle, including order validation, export documentation, invoicing coordination, shipment tracking, and customer communication. Act as a key point of contact for distributors and, when required, professional customers, responding to enquiries via email, phone, online portals and other channels. Coordinate with Logistics and other internal teams to support accurate and timely product delivery, selecting appropriate transport methods and providing shipping instructions where needed. Track orders and escalate issues promptly when delays or problems occur during transit, keeping customers informed on shipment status and expected delivery timelines. Support service, repair, loaner and exchange requests while maintaining a high level of customer satisfaction. Partner with Sales Managers to support demand planning, pricing administration, reporting, special offers, exchange programs, upgrade programs and other commercial initiatives. Support Finance and Sales teams with timely debt collection and cash-flow management activities. Maintain accurate customer, product and order information across systems including SAP, Salesforce, Oracle, My Cochlear Portal and other databases. Prepare reports, analyse data and provide insights that support business decisions and operational improvements. Contribute ideas to improve systems, processes and team deliverables, while following relevant quality and safety procedures. About You: You are highly organised and thrive in a fast-paced environment where managing multiple priorities is essential. You enjoy building relationships and delivering outstanding customer service to both internal and external stakeholders. You are proactive, detail-oriented and comfortable working across multiple functions, countries and business priorities. You bring a collaborative approach and are motivated by finding solutions that improve the customer experience. You are confident using business systems and data to support decision-making and operational excellence. Required Skills & Experience: Fluent Russian and English, both written and spoken At least 2 years of experience in customer service, customer support or order management, ideally in a high-technology product environment Strong customer focus and commitment to delivering high-quality service. Strong organizational skills with the ability to manage a range of topics and activities in parallel. Experience working with ERP and CRM systems such as Oracle, Salesforce and SAP. Excellent written and verbal communication, interpersonal and relationship-building skills. Bachelor's degree in a relevant field. Desired Skills: Experience supporting distributors or business partners in international markets. Knowledge of export documentation, logistics and international shipping processes. Experience supporting customer complaints or service requests. Familiarity with medical devices, healthcare or other regulated industries. Experience identifying and implementing process improvements to enhance customer service outcomes.

The Opportunity As a Senior Electrical Engineer, you will contribute to the design, development, and verification of innovative electronic systems used in Cochlear's hearing solutions. Working as part of a multidisciplinary team, you will support the development of reliable, high-quality products from concept through to release. You will collaborate closely with firmware, mechanical, test, quality, regulatory, and manufacturing teams to solve technical challenges and help deliver products that improve the lives of people with hearing loss. Key Responsibilities Design, develop, and verify electronic circuits and subsystems for medical device products. Debug and troubleshoot electrical hardware throughout the development lifecycle. Support product verification, validation, and design reviews. Contribute to technical investigations and root cause analysis activities. Collaborate with firmware, test systems, mechanical, quality, regulatory, and manufacturing teams. Support reliability, robustness, and manufacturability improvements. Participate in technology evaluations and feasibility studies when required. Prepare and maintain technical documentation in accordance with quality and regulatory requirements. Support transfer of products into manufacturing and ongoing production support activities. About You You are an experienced electronics engineer who enjoys solving practical engineering problems and working within collaborative development teams. You take ownership of your work, communicate effectively with colleagues across disciplines, and are motivated by developing robust, high-quality products. Required Qualifications & Experience Bachelor's degree or higher in Electrical Engineering or a related discipline. Minimum 5 years of experience in electrical circuit design and product development. Experience designing, testing, and debugging electronic circuits. Good understanding of analogue and digital electronics. Experience working throughout the product development lifecycle. Strong analytical and problem-solving skills. Ability to work effectively within cross-functional teams. Good written and verbal communication skills in English. Desired Experience & Skills Audio circuits and low-power electronic systems. Hardware troubleshooting and laboratory testing. Product verification and validation activities. Medical device development or other regulated industries. Battery-powered portable electronic products. Reliability and robustness testing. Design for manufacturability and production support. Familiarity with wireless technologies such as Bluetooth Low Energy. Technical/Design Lead experience. Understanding of Radio and EMC principles and compliance considerations. What Success Looks Like Deliver robust, high-quality electrical designs that meet product requirements. Contribute effectively to project milestones and product releases. Work collaboratively across engineering disciplines to solve technical challenges. Support successful verification, validation, and regulatory compliance activities. Help improve product performance, reliability, and manufacturability. Contribute to technologies that create better hearing outcomes for people worldwide. Why Cochlear? Develop world-leading technologies that transform lives. Work on innovative electronic products in a collaborative engineering environment. Join multidisciplinary teams with expertise across hardware, firmware, mechanical, and systems engineering. Grow your technical skills through challenging and rewarding projects. Make a meaningful impact on people's lives through technology. Ready to Make a Difference? If you are a motivated Senior Electrical Engineer who enjoys hands-on product development and working within collaborative engineering teams, we'd love to hear from you. Apply today and help us create the next generation of hearing solutions.

The Opportunity The Marketing Communications Specialist, Europe plays a crucial role in shaping the Cochlear customer experience by supporting the development, implementation, and delivery of our marketing and communications strategy. This role oversees and coordinates marketing materials, campaigns, and tracking data to ensure the marketing function has full oversight of B2B and B2C marketing activities across the European sub-region. Location: Europe Hub locations, preferable Mechelen, Vienna, Gothenburg Key Responsibilities Support the execution of strategic marketing plans across the sub-region, ensuring alignment with the EMEA and global strategic marketing strategy. Plan and execute new marketing initiatives and campaigns across the European sub-region. Oversee the implementation of campaigns, track KPIs, and monitor effectiveness in collaboration with EMEA & Global teams. Adapt, streamline, and manage product, corporate messaging, and marketing materials across all channels. Act as a brand champion, ensuring content creation aligns with internal processes and brand guidelines. Support consumer events and programs, ensuring compliance with regulatory requirements. Manage marketing collateral registration and approval processes. Assist in budget allocation for special projects/campaigns and track spending. Maintain marketing tools and databases, ensuring efficient document management. About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience: Education: Bachelor's degree in marketing or business administration. Experience: Minimum 4 years in marketing, communications, or campaign marketing. Experience in digital marketing, product lifecycle management, and working in international matrix organizations is a plus. Skills: Strong brand development and content strategy skills. Ability to coordinate integrated marketing campaigns and manage marketing channels. Experience in content personalization and marketing performance management. Excellent written and verbal communication skills. Strong reporting and analytical abilities. Initiative and self-dependence in identifying business needs and providing solutions. Region-specific Requirements: International travel required (estimated 25%) Ability and willingness to work with people from different cultural backgrounds

The Opportunity As a Senior Electrical Engineer, you will contribute to the design, development, and verification of innovative electronic systems used in Cochlear's hearing solutions. Working as part of a multidisciplinary team, you will support the development of reliable, high-quality products from concept through to release. You will collaborate closely with firmware, mechanical, test, quality, regulatory, and manufacturing teams to solve technical challenges and help deliver products that improve the lives of people with hearing loss. Key Responsibilities Design, develop, and verify electronic circuits and subsystems for medical device products. Debug and troubleshoot electrical hardware throughout the development lifecycle. Support product verification, validation, and design reviews. Contribute to technical investigations and root cause analysis activities. Collaborate with firmware, test systems, mechanical, quality, regulatory, and manufacturing teams. Support reliability, robustness, and manufacturability improvements. Participate in technology evaluations and feasibility studies when required. Prepare and maintain technical documentation in accordance with quality and regulatory requirements. Support transfer of products into manufacturing and ongoing production support activities. About You You are an experienced electronics engineer who enjoys solving practical engineering problems and working within collaborative development teams. You take ownership of your work, communicate effectively with colleagues across disciplines, and are motivated by developing robust, high-quality products. Required Qualifications & Experience Bachelor's degree or higher in Electrical Engineering or a related discipline. Minimum 5 years of experience in electrical circuit design and product development. Experience designing, testing, and debugging electronic circuits. Good understanding of analogue and digital electronics. Experience working throughout the product development lifecycle. Strong analytical and problem-solving skills. Ability to work effectively within cross-functional teams. Good written and verbal communication skills in English. Desired Experience & Skills Audio circuits and low-power electronic systems. Hardware troubleshooting and laboratory testing. Product verification and validation activities. Medical device development or other regulated industries. Battery-powered portable electronic products. Reliability and robustness testing. Design for manufacturability and production support. Familiarity with wireless technologies such as Bluetooth Low Energy. Technical/Design Lead experience. Understanding of Radio and EMC principles and compliance considerations. What Success Looks Like Deliver robust, high-quality electrical designs that meet product requirements. Contribute effectively to project milestones and product releases. Work collaboratively across engineering disciplines to solve technical challenges. Support successful verification, validation, and regulatory compliance activities. Help improve product performance, reliability, and manufacturability. Contribute to technologies that create better hearing outcomes for people worldwide. Why Cochlear? Develop world-leading technologies that transform lives. Work on innovative electronic products in a collaborative engineering environment. Join multidisciplinary teams with expertise across hardware, firmware, mechanical, and systems engineering. Grow your technical skills through challenging and rewarding projects. Make a meaningful impact on people's lives through technology. Ready to Make a Difference? If you are a motivated Senior Electrical Engineer who enjoys hands-on product development and working within collaborative engineering teams, we'd love to hear from you. Apply today and help us create the next generation of hearing solutions.

The Opportunity As a Senior Electrical Engineer, you will contribute to the design, development, and verification of innovative electronic systems used in Cochlear's hearing solutions. Working as part of a multidisciplinary team, you will support the development of reliable, high-quality products from concept through to release. You will collaborate closely with firmware, mechanical, test, quality, regulatory, and manufacturing teams to solve technical challenges and help deliver products that improve the lives of people with hearing loss. Key Responsibilities Design, develop, and verify electronic circuits and subsystems for medical device products. Debug and troubleshoot electrical hardware throughout the development lifecycle. Support product verification, validation, and design reviews. Contribute to technical investigations and root cause analysis activities. Collaborate with firmware, test systems, mechanical, quality, regulatory, and manufacturing teams. Support reliability, robustness, and manufacturability improvements. Participate in technology evaluations and feasibility studies when required. Prepare and maintain technical documentation in accordance with quality and regulatory requirements. Support transfer of products into manufacturing and ongoing production support activities. About You You are an experienced electronics engineer who enjoys solving practical engineering problems and working within collaborative development teams. You take ownership of your work, communicate effectively with colleagues across disciplines, and are motivated by developing robust, high-quality products. Required Qualifications & Experience Bachelor's degree or higher in Electrical Engineering or a related discipline. Minimum 5 years of experience in electrical circuit design and product development. Experience designing, testing, and debugging electronic circuits. Good understanding of analogue and digital electronics. Experience working throughout the product development lifecycle. Strong analytical and problem-solving skills. Ability to work effectively within cross-functional teams. Good written and verbal communication skills in English. Desired Experience & Skills Audio circuits and low-power electronic systems. Hardware troubleshooting and laboratory testing. Product verification and validation activities. Medical device development or other regulated industries. Battery-powered portable electronic products. Reliability and robustness testing. Design for manufacturability and production support. Familiarity with wireless technologies such as Bluetooth Low Energy. Technical/Design Lead experience. Understanding of Radio and EMC principles and compliance considerations. What Success Looks Like Deliver robust, high-quality electrical designs that meet product requirements. Contribute effectively to project milestones and product releases. Work collaboratively across engineering disciplines to solve technical challenges. Support successful verification, validation, and regulatory compliance activities. Help improve product performance, reliability, and manufacturability. Contribute to technologies that create better hearing outcomes for people worldwide. Why Cochlear? Develop world-leading technologies that transform lives. Work on innovative electronic products in a collaborative engineering environment. Join multidisciplinary teams with expertise across hardware, firmware, mechanical, and systems engineering. Grow your technical skills through challenging and rewarding projects. Make a meaningful impact on people's lives through technology. Ready to Make a Difference? If you are a motivated Senior Electrical Engineer who enjoys hands-on product development and working within collaborative engineering teams, we'd love to hear from you. Apply today and help us create the next generation of hearing solutions.