Icomera AB jobb

At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world. This is a high-impact leadership role where you will take ownership of the continued development of Icomera’s managed services. You will define the service strategy, operating model, and roadmap, and lead the transition towards a more structured, platform-based and automated service setup. The role involves close collaboration with product, engineering, and commercial functions, with responsibility for aligning services across a global organization. At Icomera, managed services cover the end-to-end delivery and continuous improvement of our connectivity and digital services, including service design, operations, and customer-facing performance. Job type: Full-time Workplace conditions: Hybrid Location: Gothenburg, Sweden About the Role You will lead and develop Icomera’s managed services in an international and technically complex environment. The role includes end-to-end responsibility for how services are structured, developed, and governed. A key part of the role is to lead the transformation from a more operational and ticket-driven setup to a scalable, platform-oriented and automation-supported service model. You will define service offerings, SLAs, delivery models, and ways of working while aligning services with product direction and business needs. You will work closely with stakeholders across product, engineering, sales, and finance in a global organization. Key Responsibilities Develop and evolve managed services, operating models, and governance Drive service transformation, automation, and operational improvements Own and develop ITSM processes and ServiceNow-related workflows Lead and support team leads across service domains Ensure SLA adherence and service quality globally Coordinate suppliers, partners, and key stakeholders Support customer-facing activities and continuous service improvements Requirements You bring extensive experience from service management or managed services in technical environments, together with a strong track record of driving change and transformation. You are comfortable working across multiple functions and stakeholders and know how to create structure, alignment, and scalable ways of working in evolving organizations. You also have experience leading managers and developing teams, while balancing strategic direction with a pragmatic and hands-on approach. It is important that you have experience from environments where services are closely connected to software, platforms, or digital products. More specifically, you have: 10+ years of experience in service management, IT operations, or managed services Experience leading change and transformation initiatives in technical environments Strong understanding of ITSM frameworks and service delivery practices Experience working with ServiceNow or similar platforms Experience working across product, engineering, and business functions Strong communication and stakeholder management skills Meritorious experience Automation, AIOps, or AI-related service development International and distributed organizations Multi-vendor or partner-based environments Connectivity, SaaS, telecom, or related industries Who You Are You are a structured and pragmatic leader who enjoys driving change in evolving environments. You combine strategic thinking with a hands-on approach and are comfortable collaborating across teams, functions, and stakeholders in an international setting. You create trust through clear communication, collaboration, and the ability to move initiatives forward. Our Offer Health is important – we offer a comprehensive health promotion package to our employees Flexible work arrangements – work from home for up to two days a week Electrical bike lease agreement via net salary deduction ITP Pension and collective bargaining agreement A social work environment – board game nights, after works, seasonal parties, and more. Practical Details We will review applications on an ongoing basis. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes. Icomera is an employer with a collective agreement with TechSverige. If you have questions for our local union representatives, you may contact them at [email protected] or [email protected]. About Icomera Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew consists of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy. Icomera’s vision for green mobility within the public transport industry complements the wider mission of our parent company, Equans. As a global leader in multi-technical services, Equans delivers solutions that support energy, industrial, and digital transitions across transport, infrastructure, and cities. Visit www.icomera.com for further information.

At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world. Join Icomera as a 3rd Line NOC Analyst, tackling complex issues across onboard networks where mobility, unstable links, and real-world conditions make troubleshooting anything but routine. This role is for analysts who go beyond resolving incidents—digging into networking, and system behavior to uncover the root causes behind problems others can’t explain. Job type: Full-time Workplace conditions: Hybrid Location: Gothenburg, Sweden About the Role: We’re looking for a 3rd line NOC analyst who can take on complex, cross-layer issues that go beyond configuration and require understanding how the system actually behaves under load, mobility, and failure conditions. Your mission: dig deep, untangle complex issues, and collaborate with product teams to transform uncertainty into clarity. By pinpointing root causes or uncovering the right feature ideas, you’ll help shape elegant, lasting solutions that make a real difference. Key responsibilities: Investigating escalated issues across onboard systems: intermittent connectivity, packet loss, latency spikes client experience degradation under load or poor RF conditions Analysing packet flow across: Onboard LAN/Wi‑Fi → router → cellular uplinks Troubleshooting environments with: Multiple WAN links (LTE/5G/LEO), NAT, QoS, VPNs Fluctuating signal quality and handovers Identifying where problems occur: Client side, Linux networking stack, configuration, or hardware behavior Supporting incident resolution and long-term fixes: Working with software, embedded, and product teams when needed Creating tools, methods, and documentation to improve troubleshooting efficiency Requirements: Strong Linux troubleshooting skills: Tcpdump, ip, iptables, logs, system behaviour Solid networking knowledge: TCP/IP, DHCP, DNS, routing, NAT, VLANs Ability to trace issues across layers: Troubleshooting across all layers of the OSI model on board and in the cloud Experience working with hardware: Routers, Wi‑Fi APs, or similar network equipment Handling unclear or intermittent problems in production system The following skills we see as meritorious: Exposure to cellular networks (LTE/5G behaviour, failover, signal impact) Experience in high-availability or multi-link environments Background in NOC, escalation teams, or advanced support roles Who You Are: You are a curious mind—part detective, part problem-solver—someone who won’t stop at surface-level answers. With a strong foundation in Linux and networking, you enjoy digging into complex issues, following the data, and piecing together what’s really happening across systems. Comfortable working across layers, you persist until you understand the root cause—especially when the problem isn’t obvious. Our Offer: Health is important – we offer a comprehensive health promotion package to our employees Flexible work arrangements – work from home for up to two days a week Electrical bike lease agreement via net salary deduction ITP Pension and collective bargaining agreement A social work environment – board game nights, after works, seasonal parties… The list goes on! Ready to be part of something exciting and make a real difference in the connected future of transport? We’d love to hear from you! Practical details: We will be reviewing applicants ongoing. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes. Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected]. About Icomera: Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy. Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. Visit www.icomera.com for further information.

At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world. This is a critical role within our People & Culture function, ensuring accurate and compliant payroll delivery across EMEA and People administration. You will be based in Gothenburg and report to the Head of People & Culture EMEA. Job type: Full-time Workplace conditions: Hybrid Location: Gothenburg, Sweden Key responsibilities In this role, you will work hands-on across payroll and People operations, ensuring that processes run smoothly, accurately, and reliably across multiple countries. You will also be responsible for: Owning and running the Swedish payroll process end-to-end on a monthly basis Coordinating external payroll providers across EMEA Ensuring accuracy, compliance, and timely delivery across countries Handling People administration, including joiner–mover–leaver processes and contract updates Maintaining employee data and supporting reporting in HR systems Identifying areas for improvement and contributing to the development of payroll and People processes Requirements To succeed in this role, we believe you have hands-on experience working with end-to-end payroll processes, including running payroll independently, as well as experience collaborating with outsourced payroll providers. You are comfortable owning your area of responsibility and working in a structured way, with a strong understanding of payroll timelines and deadlines. You have experience working in a payroll or HR system such as Flex HRM, or in several similar systems, and feel confident in your ability to learn and navigate new tools when needed. Experience working across multiple countries is beneficial, but not a requirement – you should, however, feel comfortable taking ownership of learning new contexts and regulations when needed. We also believe that you have experience in: HR administration, HR coordination, or HR operations Managing employee data and supporting HR reporting Working in a structured way and managing recurring deadlines Working in an international and/or multi-country environment Communicating fluently in English and Swedish, both written and spoken The following skills we see as meritorious: Experience working with multiple payroll vendors in an international setup Knowledge of HR compliance frameworks, policies, and reporting Experience with SAP HR or similar systems French language skills Who You Are To thrive in this role, you are structured, detail-oriented, and confident in your own expertise, with the ability to work independently and take full ownership of your area. You feel comfortable managing payroll processes end-to-end, and are able to plan, prioritize, and ensure deadlines are met without close supervision. You are proactive and solution-oriented, with a natural ability to navigate challenges and find ways forward when questions arise. At the same time, you’re a collaborative team player and strong communicator, who enjoys working with different stakeholders across the organization. Our Offer Health is important – we offer a comprehensive health promotion package to our employees Flexible work arrangements – work from home for up to two days a week Electrical bike lease agreement via net salary deduction ITP Pension and collective bargaining agreement A social work environment – board game nights, after works, seasonal parties… The list goes on! Practical details: We will be reviewing applicants ongoing. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes. Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected]. About Icomera: Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consists of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy. Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. Visit www.icomera.com for further information.

At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world. But connectivity is just the beginning. What we build helps public transport operators run safer, smarter, and more efficient services, and plays a real role in shaping the future of sustainable mobility. Our technology operates in complex, real‑world environments which means meaningful impact, interesting challenges, and solutions that are felt far beyond a screen. If you’re motivated by technology that matters, used by real people every day, you’ll feel at home at Icomera. We connect the journey. Job type Full-time Workplace conditions Hybrid Location Gothenburg, Sweden About the Role: As Head of Enterprise IT at Icomera, you will lead and develop the company’s Enterprise IT function in a global and technically complex environment. The role carries end‑to‑end responsibility for how Enterprise IT supports the business, both strategically and operationally. You will be accountable for the IT landscape, processes, tools and delivery for approximately 300 users worldwide. A significant part of the delivery is managed in collaboration with our Parent company Equans IT-department, Equans IT, making stakeholder management and vendor governance central to the role. You will operate across strategy, leadership and execution. You will play a key role in moving Enterprise IT towards a more structured, predictable and business‑oriented function. The role requires both a long‑term perspective and hands‑on involvement, with a strong focus on clarity, structure and change management. You will be a part in our Data and AI transformation journey, leading the team in best practices and new ways of working. Beyond the core responsibilities, you act as a trusted partner to the business in IT‑related matters and contribute to long‑term planning together with the CIO whom you report to and other senior stakeholders. You will be based at our Headquarters in Gothenburg, but the role involves international collaboration and periodic travel to Icomera offices and partners a few times per year. Key responsibilities: Define and drive Icomera’s Enterprise IT strategy in alignment with business goals and group requirements Lead and develop the Enterprise IT team, including structure, ways of working and priorities Own and drive the Enterprise IT roadmap through the IT Board based on business needs Ensure stable and reliable IT operations and end‑user support globally, based on ITIL principles Establish and maintain IT processes related to quality, security and compliance, including ISO standards Own budget responsibility, cost control and resource planning within Enterprise IT Act as the primary interface towards Equans IT and other external suppliers Lead and follow up Enterprise IT projects and change initiatives Ensure clear communication around IT structures, processes and changes across the organisation Requirements: Several years of experience in senior IT leadership roles within complex or international organisations Strong background in Enterprise IT and ITIL‑based operations Proven ability to drive structure, process improvement and organisational change Solid understanding of IT security, standards and compliance Experience with budget responsibility and vendor management Very good communication skills in English, spoken and written The following skills we see as meritorious: Experience working within or close to a group or corporate structure Exposure to multi‑site and international IT environments Knowledge of the Microsoft ecosystem and enterprise applications Understanding of Data and AI from a business perspective Who You Are: You are a confident and clear leader who combines structure with a pragmatic mindset. You build trust easily, take ownership in complex situations, and are comfortable leading through change. You are communicative, accountable and business‑oriented, with the ability to translate technical topics into practical value for the organization. At the same time, you have sufficient technical understanding to challenge, prioritize and make sound decisions. Our Offer: Health is important – we offer a comprehensive health promotion package to our employees Flexible work arrangements – work from home for up to two days a week Electrical bike lease agreement via net salary deduction ITP Pension and collective bargaining agreement A social work environment – board game nights, after works, seasonal parties… The list goes on! Ready to be part of something exciting and make a real difference in the connected future of transport? We’d love to hear from you! Practical details: We will be reviewing applicants ongoing. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes. Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected]. About Icomera: Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy. Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. Visit www.icomera.com for further information.