Apsis International AB jobb

💻 Web Manager & Technical SEO Specialist 📍 This role can be based in Utrecht, Netherlands or Malmö, Sweden 💶 Competitive salary + bonus 🌍 International team | 🏡 Hybrid working | 🧠 Learning & career growth Build what's next with us efficy Group is the European home for Tribe, Apsis, and efficy CRM. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM. We help organisations turn customer data into autonomous action, structuring systems, orchestrating workflows, and building relationships that scale with AI. Over 300,000 users across 63 countries rely on us to grow smarter, move faster, and build lasting business relationships. Job Overview We're growing the Tribe marketing team and looking for a Web Manager & Technical SEO Specialist based in Utrecht to take full ownership of the Tribe website. You'll be the internal expert keeping the site fast, healthy, and visible, including in AI-generated search results. Sitting at the intersection of technical performance, content structure, and organic growth, your work will directly shape how Tribe is found and experienced online. Your team can't wait to welcome you! What's in it for you? ✔️ Clear ownership of a business-critical website in a fast-growing European tech company ✔️ A front-row seat to where search is heading, including GEO and AI-native discovery ✔️ Career growth opportunities and internal mobility ✔️ Modern offices in 11 European locations ✔️ Fun team events & continuous learning ✔️ Competitive salary with bonus system ✔️ Hybrid working policy What you'll be doing Own the overall technical health of the Tribe website: performance, crawlability, indexation, and uptime Act as the internal point of contact for the external web agency, briefing, reviewing, and signing off on structural changes and new templates Run regular technical SEO audits and turn findings into clear, prioritised actions Manage on-page SEO across markets: metadata, schema markup, internal linking, and crawl budget Optimise content and site structure for visibility in AI-generated summaries from tools like ChatGPT, Gemini, and Perplexity Lead the production of new landing pages, owning QA and ensuring SEO best practices are built in from the start Own website tracking and analytics via GA4 and GTM, and report on organic performance Who you are 3 to 5 years of experience in technical SEO, web management, or a closely related role, ideally in a B2B or SaaS environment Solid grasp of technical SEO fundamentals: Core Web Vitals, crawl architecture, schema markup, and hreflang for multi-market sites Comfortable managing a CMS (WordPress or similar) and coordinating with external development teams Familiar with GEO and AEO concepts, and genuinely curious about how AI search is reshaping organic visibility Analytical by nature, able to translate data from GA4, Search Console, and SEO tools into clear priorities Organised, proactive, and ownership-oriented: you spot issues before they're flagged and follow through Excellent command of English ✨ Ready to succeed and make an impact with us? Apply today - we can't wait to meet you! Please submit your application in English. efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you - exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. Disclaimer efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy employee without a valid written search agreement will be considered the sole property of efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral.

💻 Customer Care Officer – Nordics 📍 This role can be based in Copenhagen or Malmö 💶 Competitive salary + bonus system 🌍 International team | 🏡 Hybrid working | 🧠 Learning & career growth Dare to dream big at efficy As the first line of contact for our Nordic customers, you’ll be the voice, the problem‑solver, and the trusted partner who ensures every interaction feels effortless. efficy offers a complete portfolio of CRM and marketing technology products that help organizations connect, grow, and thrive. Since 2005, our teams have been transforming customer data into valuable insights for over 300,000 users across 63 countries. Job overview We’re looking for a Customer Care Specialist fluent in Danish and English to join our international Customer Care team. You’ll deliver a customer experience that feels personal, proactive, and reliable—helping customers resolve issues, understand our products, and get the most out of their efficy solutions. Your team can’t wait to welcome you! What’s in it for you? ✔️ Key role in strengthening customer satisfaction across the Nordic market ✔️ Work with modern CRM & marketing technology ✔️ Career growth opportunities and internal mobility ✔️ Modern offices in 11 European locations ✔️ Fun team events & continuous learning ✔️ Competitive salary with bonus system ✔️ Hybrid working policy What you’ll be doing ✔️ Act as the first point of contact for customers via phone and message channels ✔️ Process incoming requests, questions, and issues with accuracy and empathy ✔️ Identify, triage, and route tickets to the right teams, ensuring proper follow‑up and closure ✔️ Analyze and resolve functional issues in our products ✔️ Gather customer feedback and escalate suggestions to relevant teams ✔️ Maintain up‑to‑date knowledge of efficy products and new functionalities ✔️ Draft standard texts, instructions, and documentation to improve support efficiency ✔️ Update customer records with clear, concise notes after each interaction ✔️ Contribute to internal projects, knowledge base improvements, and troubleshooting guides ✔️ Write and share articles on common issues for internal communication channels ✔️ Stay informed about industry trends to provide credible, up‑to‑date support Fun fact: You’ll interact with a wide variety of customers every day—perfect for someone who enjoys fast‑paced, customer‑facing work. Who you are ✔️ Fluent in Danish and English (Swedish or Norwegian is a bonus) ✔️ Customer‑centric with strong communication and problem‑solving skills ✔️ Experienced in customer‑facing interactions ✔️ Organised, proactive, and curious to learn ✔️ Comfortable using CRM tools and/or marketing technology (a plus) ✔️ Technically savvy; experience in the software industry is a bonus ✔️ Skilled with Microsoft Office ✔️ Able to perform under time pressure when needed ✔️ A collaborative, articulate team player ✔️ Able to work onsite 3 days/week in Copenhagen or Malmö Ready to make an impact? ✨ Ready to succeed and make an impact with us? Apply today – we can’t wait to meet you! Please submit your application in English. efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. If you're interested in joining us, we encourage you to apply. We can’t wait to meet you! Disclaimer efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.

💻 Onboarding Specialist – Swedish & Danish speaker 📍 This role can be based in Malmö, Copenhagen or Utrecht 💶 Competitive salary + bonus system  🌍 International team | 🏡 Hybrid working | 🧠 Learning & career growth Dare to dream big at Efficy Efficy is Europe’s leading independent CRM provider, trusted by 13,500+ customers and 330,000+ users worldwide. We’re growing in the Nordic market and looking for an Onboarding Specialist fluent in Danish and Swedish to join our international Customer Enablement team. You’ll help customers get up and running, drive adoption, and make them independent on our CRM solution. Your team can’t wait to welcome you! What’s in it for you? ✔️ Key role in a growing Nordic market 🚀 ✔️ Join an international team across 12 countries ✔️ Career growth opportunities and internal mobility ✔️ Modern offices in 13+ European locations ✔️ Fun team events & continuous learning ✔️ Competitive salary with bonus system ✔️ Hybrid working policy What you’ll be doing ✔️ Lead 1:1 onboarding sessions to make customers independent and confident on Tribe CRM ✔️ Guide customers through implementation and best practices ✔️ Drive adoption and help customers discover the features they’ll love ✔️ Deliver webinars, training, and share self-service resources ✔️ Collaborate with internal teams to create smooth, successful customer journeys (You’ll talk to 5–6 customers per day – perfect for someone who loves customer-facing work!) Who you are ✔️ 2+ years in Customer Success, Onboarding, or other B2B customer-facing roles ✔️ Comfortable using CRM tools and guiding others to success ✔️ Organised, proactive, and genuinely customer-focused ✔️ Native or fluent in Swedish and Danish ✔️ Excellent command of English ✔️ You love helping customers succeed ✔️ Comfortable with concepts like Time to Value and CSAT ✨ Ready to help new customers succeed and support efficy’s growth in the Nordic markets? Apply now and join us. About efficy Founded in 2005 and headquartered in Brussels, efficy operates across Europe with a strong international footprint. We value trust, collaboration, and innovation — both with our customers and within our teams. efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. If you're interested in joining us, we encourage you to apply. We can’t wait to meet you! Disclaimer efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.