IKEA Retail Services AB jobb

WHY WE’LL LOVE YOU We’re the team that brings IKEA to life in our stores. From seasonal moments to inspiring room settings, we turn ideas into experiences people remember. You have a background in shop design, architecture or visual merchandising You bring several years of experience leading creative teams You understand how design connects to customer journeys and commercial results You enjoy working across functions and building strong partnerships You’re motivated by turning ideas into real, impactful experiences WHAT YOU’LL BE DOING DAY TO DAY Leading and inspiring a team of Shop Design Specialists to create engaging store experiences Planning and designing store activities, seasonal launches and events Bringing collections and commercial priorities to life in a way that drives visitation and sales Collaborating with marketing, communication and retail teams across IKEA Developing tools and ways of working that help markets deliver with speed and consistency

WHY WE’LL LOVE YOU We’re looking for someone who believes food is more than just a meal – it’s an experience. Someone who’s passionate about bringing people together, creating great moments and driving business growth at the same time. If you enjoy leading both people and performance, and want to shape the future of IKEA Food, we’d love to meet you. You have solid experience (5–8+ years) leading a food, retail or hospitality business You understand how to turn strategy into results – from planning to execution You’re a strong leader who enjoys developing people and building high-performing teams You’re comfortable working across markets and collaborating with different stakeholders You bring a commercial mindset and understand how to drive growth and profitability You’re passionate about food and creating great customer experiences WHAT YOU’LL BE DOING DAY TO DAY Lead and develop the IKEA Food business across markets Drive growth by working with pricing, performance and commercial execution Contribute to the overall commercial offer and business plans Develop and implement long-term plans for IKEA Food Collaborate with stakeholders across IKEA to secure alignment and results Coach and develop teams and build strong capabilities across markets Ensure a great customer experience across all food touchpoints Monitor performance, identify gaps and drive continuous improvement

WHY WE'LL LOVE YOU We’re looking for someone who enjoys building strong relationships and turning opportunities into long-term partnerships. You understand business customers and know how to create value for them while growing our business. - You have around 7+ years of experience in sales, key account management or business development. - You’ve led teams and worked across functions in a global or complex environment. - You’re confident leading negotiations and managing large, complex deals. - You use insights and performance data to drive decisions and improve results. - You naturally collaborate, build trust and lead in line with IKEA values. WHAT YOU’LL BE DOING DAY TO DAY As our Key Account Leader within IKEA for Business, you’ll help grow our business by building strong partnerships and winning great deals. Your days will include: - Leading high-impact RFPs, shaping strong proposals and negotiating competitive agreements. - Building and developing long-term relationships with key business customers. - Overseeing the delivery of large contracts and ensuring a smooth customer experience. - Driving the full commercial opportunity pipeline, from first contact to signed agreement and follow-up. - Working closely with colleagues across functions to secure great results for our customers and IKEA.

WHY WE'LL LOVE YOU We're looking for someone who loves understanding people, business, and how they come together. You enjoy turning insights into action and bringing others along on the journey. - You have solid experience (around 7+ years) working with sales, commercial strategy or category management in a global environment. - You've led leaders and teams and feel comfortable navigating a matrix organisation. - You're confident using data and customer insights to guide decisions and create growth. - You care about creating value for customers while delivering strong business performance. - You naturally collaborate, build trust and lead in line with IKEA values. WHAT YOU'LL BE DOING DAY TO DAY In this role, you'll act as the global commercial leader for a Home Furnishing Business area. Your days will vary, but here's a flavour of what you'll do: - Drive global sales, profitability and long-term growth for your business area. - Work closely with markets, range and supply teams to shape a strong and relevant product offer. - Turn global strategy into real action across both physical and digital customer meeting points. - Follow up performance, identify opportunities and adjust direction when needed. - Strengthen ways of working, tools and competence across markets to create consistency and impact. - Lead with values, inspire collaboration and make sure sustainability is part of everything we do.

WHY WE’LL LOVE YOU We’re looking for someone who wants to make it easy for customers to say yes. Someone who understands that the payment and checkout experience is more than just a transaction – it’s the final step that shapes how customers feel about IKEA. If you enjoy improving experiences, working across teams and turning insights into action, we’d love to meet you. You have solid experience (around 5+ years) within payments, customer experience or similar You understand how customer journeys work across physical and digital touchpoints You enjoy working with data and insights to improve performance and customer satisfaction You’re comfortable leading and influencing others, even without formal authority You collaborate easily across functions and build strong relationships with stakeholders You’re motivated by creating seamless, simple and efficient customer experiences WHAT YOU’LL BE DOING DAY TO DAY Identify opportunities to improve payments and checkout based on customer needs and local market insights Work with vendors and partners to secure efficient and cost-effective solutions Support and train teams to ensure strong checkout routines, tools and customer interactions Collaborate with stakeholders across IKEA to secure consistent and integrated solutions Drive conversion and customer experience across all channels Follow up performance through data and act on insights to improve results Build and share knowledge within the organisation to strengthen checkout expertise Contribute to an open, collaborative and value-driven culture