Sinch Sweden AB jobb

We are looking for a strategic technology leader to own Sinch's portfolio of Sales and Marketing business applications. Reporting to the VP, Sales & Marketing Applications, this role is responsible for the commercial management, product strategy, adoption and ongoing evolution of the technology ecosystem that supports our global go-to-market organisation. Rather than managing core CRM operations, this position focuses on the third-party applications that extend Salesforce, ensuring they continue to deliver measurable business value, align with Sinch's commercial strategy and evolve alongside our sales and marketing organisation. You will partner closely with Sales, Marketing, Customer Success, Revenue Operations and IT to maximise adoption, optimise vendor investments and identify new technologies that strengthen our commercial capabilities. Own the strategy and lifecycle management of Sinch's Sales and Marketing application portfolio, including platforms such as Gong, Outreach, Qualified, 6sense, ZoomInfo, Cognism, Clay, Gainsight and other GTM technologies. Act as the primary commercial owner for strategic SaaS vendors, managing commercial relationships, renewals, licensing strategies, business reviews and roadmap alignment. Develop and maintain product roadmaps for each application, ensuring investment decisions support Sinch's long-term GTM strategy. Partner with business stakeholders to increase adoption, improve user experience and ensure technology capabilities are fully utilised. Define success metrics for each platform and regularly measure adoption, business outcomes and return on investment. Identify capability gaps across the Sales and Marketing technology landscape and build business cases for new solutions that improve productivity, customer engagement and revenue growth. Collaborate with Product, Sales, Marketing and Customer Success leaders to understand evolving business requirements and translate them into technology roadmaps. Work closely with architecture, engineering and Salesforce teams to ensure third-party applications integrate effectively into the broader Salesforce ecosystem. Lead vendor governance, quarterly business reviews and executive reporting on platform performance, commercial value and strategic opportunities. Monitor market trends, emerging technologies and AI capabilities to ensure Sinch remains at the forefront of Sales and Marketing technology. Build strong partnerships across the organisation to ensure technology decisions are driven by measurable business outcomes rather than individual product requests. REQUIREMENTS Significant experience managing enterprise Sales and Marketing technology portfolios within a global organisation. Strong understanding of modern GTM technology, including sales engagement, conversational marketing, customer success, revenue intelligence, ABM, data enrichment and AI-enabled sales platforms. Experience managing strategic SaaS vendors, commercial negotiations and technology investment decisions. Demonstrated success increasing platform adoption and delivering measurable business value from enterprise software investments. Strong commercial mindset with the ability to evaluate ROI, licensing strategies and technology rationalisation opportunities. ·Experience developing product roadmaps and working closely with business stakeholders to prioritise enhancements. Excellent stakeholder management skills with the ability to influence senior leaders across Sales, Marketing and Customer Success. Strong understanding of how third-party business applications integrate with Salesforce and enterprise data platforms. Experience identifying emerging technologies and translating innovation into business value. Strong understanding of the MarTech landscape, including Marketing Cloud, Data Cloud, and sales productivity tools. Proven experience effectively managing distributed teams across multiple time zones (India, LATAM, EMEA). Deep knowledge of Salesforce administration, security models, and platform governance. A business-oriented mindset focused on system uptime and user satisfaction. Fluency in English. SUCCESS METRICS Success in this role will be measured through: Increased adoption across the Sales and Marketing technology portfolio. Demonstrable ROI from technology investments. Effective vendor management and commercial optimisation. Delivery of strategic product roadmaps. Increased revenue enablement through improved technology capabilities. Identification and implementation of new technologies that address capability gaps. Strong stakeholder satisfaction across Sales, Marketing and Customer Success. Continuous alignment of the technology portfolio with Sinch's GTM strategy. Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the incident commander, ensuring timely resolutions and minimizing system downtime. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to read and interpret code and scripts. Basic SQL skills Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer III to join our Technical Operations Center team in Kalmar. In this role, you will regularly act as the technical lead or incident commander for severity 1&2 incidents. Diagnoses complex issues across microservices and network routing independently. Lead blameless Post-Implementation Reviews, recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the technical lead and incident commander for our core services during incidents. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Leads blameless Post-Implementations Reviews. Partners directly with platform/software engineering teams to implement structural fixes and optimization. Transitions manual procedural tasks into automated workflows. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to understand and write code/scripts. Knowledge within different type of databases. Strong mentoring abilities. Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely at every step of their journey. As part of Sinch, Mailjet benefits from a broader ecosystem while staying focused on building a simple, reliable, and powerful email experience. DESCRIPTION We're looking for a Product Designer to shape the future of our Conversational AI domain. In this role, you'll help lead the design and evolution of AI experiences across the agentic orchestration core, bot templates, and campaign creation, while setting the direction for how conversations are built and managed. You'll play a defining role in our next-generation LLM-powered conversational experiences and serve as a leading voice in how we approach AI-assisted product design. With a fresh brand, ongoing UI modernization, and strong support from product and engineering, there's real space to make a lasting impact. You'll help elevate the product from good enough to genuinely great, while mentoring others and raising the bar for design craft across the team. You'll own end-to-end design strategy and execution for your product area, from problem framing to production-ready work. Design & Innovate: Lead the design of next-generation conversational AI and bot-building experiences — intuitive, flexible, and built for scale. UX Discovery & Research: Lead discovery initiatives to uncover user insights and drive impactful research. Share findings clearly and help the team run measurable experiments to guide product direction. Collaboration & Stakeholder Engagement: Work closely with product, engineering, and cross functional partners to bring design visions to life. Build strong relationships and advocate clearly for the best user outcomes. Embrace Ambiguity: Approach uncertainty with curiosity — create clarity through validation, rigorous collaboration, and user insights, guiding the team toward actionable decisions in complex situations. UX/UI Strategy: Define and execute a scalable design strategy for the Orchestration domain that aligns with company goals and enhances user experience. Usability Testing & Metrics: Establish and monitor key usability and engagement metrics to assess design effectiveness and drive continuous improvement. Design System Contribution: Actively contributes to the design system to improve consistency, accessibility, and scalability across the product. Thought Leadership: Serve as a subject matter expert in UX for conversational AI and orchestration, sharing insights both internally and externally. REQUIREMENTS Extensive product design experience in B2B SaaS, ideally with a strong focus on complex workflow tools, conversational AI, or developer-facing products. Proven ability to define and execute design strategy that enhances product growth and aligns with business goals — not just delivery, but direction. Deep design craft across layout, typography, interaction, and visual systems, with a clear point of view and the skill to execute at a senior level. Strong UX discovery and research skills — able to lead initiatives, run experiments, and translate findings into product decisions. Exceptional communication and collaborative skills, working effectively with diverse teams including product, engineering, and senior stakeholders.  Strong analytical and problem-solving abilities with a customer-focused, outcome-driven approach. Expert-level Figma proficiency and extensive experience working with and contributing to design systems. A portfolio that demonstrates strategic thinking — how you frame complex problems, make trade-offs, and drive toward great solutions. Keen interest in AI and discovering new ways to apply it — both in your own workflow and in the products you design. Nice to Have Hands-on experience designing chatbot builders, orchestration tools, or conversational AI platforms. Familiarity with LLM-powered product experiences and the unique design challenges they introduce. Experience with growth mechanics such as onboarding, activation, conversion, and retention. Background in or curiosity about developer tools or technical user personas. Our corporate language is English, please submit your application in English. This position can be based hybrid out of our hubs in Antwerp (Belgium), Stockholm or Malmö (Sweden), or Madrid (Spain). Please note: candidates must already reside in and have the legal right to work in the chosen country. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

About the Role We are looking for dedicated Anti-Fraud Engineer who is focused on combating fraud to come join our team. In this role you will help drive efforts in fraud prevention / detection and limit the impact of fraud such as AIT (Artificially Inflated Traffic) and phishing. This is achieved through deep analysis, troubleshooting, monitoring, and configuration of our products / tools. It is important that we are constantly looking for new fraud trends, with this in mind it’s important that you are you analytical in your thinking and identify solutions for the problem(s). The role requires you to think outside the box to challenge the ways we are working and automate routines as much as possible. The Anti-Fraud & Quality team has members located globally. We believe in teamwork and this challenge will require good communication skills not only within the team, but across other teams as well as other product lines. As an Anti Fraud Engineer, you will: Monitor and prevent fraud proactively across systems, identifying potential threats and vulnerabilities in real-time. Develop and enhance fraud detection techniques, leveraging both existing and innovative tools to mitigate fraud risks. Document fraud detection processes and procedures to ensure consistency and maintain comprehensive records for compliance and operational purposes. Collaborate with cross-functional teams (e.g., engineering, security, and product) to provide support and guidance on fraud-related issues and best practices. Assist Account Managers by providing expertise in fraud prevention, ensuring that clients understand and implement effective anti-fraud measures. In order to be successfule for this role, we believe you have: Degree in Computer Science or a related field, or equivalent practical experience. Experience in telecommunications and/or messaging systems, with a strong understanding of their fraud-related vulnerabilities. Strong data analysis skills, with the ability to extract actionable insights from large datasets. Experience in report building using data visualization tools like Tableau or similar platforms. Familiarity with application monitoring and logging tools (e.g., Grafana, Tableau) for tracking system performance and identifying anomalies. Problem-solving mindset, with the ability to think critically and adapt fraud detection strategies to new and evolving threats. Our corporate language is English, please submit your application in English Benefits FAMILY FIRST: We offer 26 weeks of paid leave for the primary caregiver and four weeks of or the secondary caregiver. Because family always comes first. CELEBRATE YOURSELF: Sinchers can take a day off on their birthday to celebrate with their loved ones. TAKE A BREAK: Balance is key. That’s why we offer a generous annual leave program so Sinchers can rest, recharge and come back refresh. STAY HEALTHY: We cover a monthly fitness allowance and offer wellness programs to keep our Sincher’s body and mind in top shape. TAKE THE NEXT STEP: Sinchers have access to coaching, career development support, and professional online courses to keep growing. CARE FOR YOURSELF: We offer free virtual counselling through our global Employee Assistance Program – Sincher’s mental health matters as much as their physical health. MAKE AN IMPACT: Sinchers get paid time off to volunteer for causes that matter for them – it’s their time to make a difference for the community. TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program. Our Values At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Bring your authentic self to Sinch Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers Our Hiring Process At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.

Job Description At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team looking for a passionate and driven Tech Customer Support Administrator II to join us in the Sweden. What We Do: Our support team plays a crucial role in ensuring our customers receive the best possible experience while using our products. Operating 24/7, we tackle challenges and resolve customer issues from around the globe, helping customers across industries. As we expand, we are building a follow-the-sun support structure to address customer tickets efficiently and effectively. Key Responsibilities As Support Engineer, you will: Provide high-quality technical support to operators and enterprises worldwide. Analyze customer messaging traffic trends and patterns in our production environment. Perform deep triage and troubleshooting of technical issues across both software application and network layers. Support Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment phases. Collaborate directly with customers in various technical areas, while working with state-of-the-art communication technologies, including rich messaging and collaborations with leading suppliers like Google, Amazon, Microsoft, and Meta. Who Are You? This is a challenging and dynamic role that requires a strong desire for learning and self-improvement. You should thrive in a fast-paced, ever-evolving environment and view each problem as an opportunity to learn and grow. You will be part of a global team where your ideas will be heard and valued! To be successful in this role, you should possess: Experience working directly with global enterprise customers in a technical capacity. Strong understanding of TCP/IP protocol suite and web protocols. Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc. Fluency in English (both written and spoken) for effective communication with global teams and customers. Big Plus! To stand out, you should ideally have: A degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications. Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman. Background in telecommunications or wireless communication. Familiarity with mobile communications standards like GSM and 4G. Knowledge of the SS7 protocol suite and SIGTRAN. The role requires flexibility to work on rotating shifts covering EMEA and US regions. Why Sinch? At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world. This role will give you a chance to grow technically and professionally as you interact with both customers and cutting-edge technologies. You will have the support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development. Our Commitment We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills. The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams. Ready to join us on this journey? Apply now! If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses -- including Google, Uber, PayPal, Visa, Tinder, and many others -- rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! DESCRIPTION Join our Messaging Provisioning Engineering team as a Backend Developer in Malmö. This is a hybrid role, with the team working together from the office three (3) days per week. You’ll collaborate in an agile, cross-functional environment to turn user stories into testable, maintainable systems that run at scale. It’s a hands-on role where you will design and build new features, APIs, and CI/CD pipelines from scratch. You will help raise the bar on engineering practices like test-driven development, designing performance, and building self-healing systems. Collaborate closely with Developers, Product Managers and Tech Leads to translate product needs into effective, high-quality technical solutions. Build and maintain clean, efficient, and scalable code that enhances system performance and user experience. Own your work end-to-end - proactively identify and resolve issues and take responsibility for monitoring and maintaining your software in production. Participate actively in code reviews and share your knowledge to help elevate team standards. Take initiative to lead projects or features, driving them from early concept through to successful delivery. REQUIREMENTS Minimum 5 years of professional software development experience, with a strong focus on backend development. Strong, hands-on experience with TypeScript/JavaScript and NodeJS. A pragmatic approach to architecture and broad experience of designing REST APIs. You are comfortable operating in AWS cloud environment and have practical experience with Docker and Kubernetes. You are familiar with database design and have worked with both relational and NoSQL databases (e.g., PostgreSQL, MongoDB). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Malmö, Sweden. Relocation and visa sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for a Senior Full-Stack Developer to join our team in Malmö. This is a hybrid role, with the team working together from the office three (3) days per week, helping build the experiences that power our messaging network. You will work with a modern micro-frontend architecture built on React, TypeScript, and GraphQL. On the backend side, we use TypeScript & Node.js to build necessary functionality, and we host our platform on AWS using Kubernetes and Docker. In this role you will be responsible for: Build reliable systems - develop graphical user interfaces for portals, using React, TypeScript, and GraphQL. Build high-quality solutions that are maintainable over the long term. Operate in the cloud - deploy and maintain services in AWS, using Docker and Kubernetes. Participate in code reviews, lead technical discussions, and mentor peers to help continuously improve our engineering standards. Drive features from the initial whiteboard sketch through to deployment, monitoring, and iteration. REQUIREMENTS We are looking for an experienced developer who values building systems that scale. You should be comfortable navigating ambiguous problems, communicating clearly, and collaborating across teams. Minimum 5 years of professional software development experience, with a strong focus on full-stack web application development. Strong, hands-on experience with React, TypeScript, GraphQL, NodeJS. A pragmatic approach to architecture - You have strong experience designing REST and GraphQL APIs. You are comfortable operating in AWS cloud environment and have practical experience with Kubernetes and Docker. You are familiar with database design and have worked with both relational and NoSQL databases (e.g., PostgreSQL, MongoDB). Our corporate language is English, please submit your application in English Must currently reside in and be eligible for employment in Malmö, Sweden. Relocation and visa sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Associate TOC Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime. Monitor internal alerts and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of the TCP/IP protocol suite. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Basic SQL skills. Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Join our global Service Implementation team on a 1-year contract and play a central role in delivering mobile messaging solutions to clients and partners worldwide. In this role, you’ll help ensure our sales and implementation cycles run smoothly, collaborating closely with Sales, Product Management, Support, and Implementation teams across our international offices. You’ll be a key part of delivering messaging solutions at scale, directly influencing operational efficiency and client satisfaction. Your ideas, process improvements, and problem-solving will have an impact on our global operations. We offer the autonomy and flexibility you need to succeed. We challenge ourselves and each other to improve continuously, and we support you in making an impact from day one. This is a 1-year temporary, hybrid role based in either Stockholm, Sweden, or Madrid, Spain, reporting to the Manager Service Implementation Manage operator and partner processes related to service setup, documentation, and ongoing maintenance. Handle ordering, deployment, and ongoing usage of messaging services for Sinch clients. Own internal processes related to client orders and provisioning of inbound numbers and registered senders for SMS and Rich Messaging products. Work closely with internal and external stakeholders to gather requirements and manage service changes or updates Maintain accurate and up-to-date documentation of provisioned services and partner configurations. Manage a high volume of parallel tickets. Identify opportunities to improve processes, quality, and efficiency. REQUIREMENTS We believe you’re analytical, proactive, and comfortable managing multiple priorities across teams and regions. You look for ways to improve processes, troubleshooting issues and taking ownership to get things done. Exposure and experience working with PC-based applications within the telecom or IT services industry. Experience with web-based CRM or service desk tools such as Jira. Comfortable using AI-powered tools at a user level to improve productivity, automate repetitive tasks, and enhance documentation or analysis work. Strong written and verbal communication skills, with great attention to detail and the ability to work independently. High attention to detail and the ability to manage multiple parallel workflows without losing structure. Professional proficiency in English (written and spoken). University degree or equivalent professional experience. Big Plus! Understanding of wireless carrier processes. Knowledge of SMS, RCS, or messaging terminology. Experience working in a global, cross-functional environment. Our corporate language is English, please submit your application in English. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Applicants must be legally authorized to work in Madrid, Spain or Stockholm, Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit). OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!