Sinch Sweden AB jobb

Join our team at Sinch as a Data Engineer III, where you'll help design, build, maintain, and optimize data pipelines across our global product portfolio. You'll have the opportunity to work with modern technologies, embrace AI-assisted development, and explore emerging innovations such as AI agents, agentic workflows, and intelligent automation to help shape the future of data engineering at Sinch. We're looking for someone with a solid foundation in SQL, Python, and ETL/ELT, who enjoys solving complex challenges and building scalable, reliable data solutions. We value curiosity, a collaborative mindset, and an interest in exploring how AI-powered development tools, LLMs, and AI agents can simplify engineering tasks, improve productivity, and create new opportunities for automation across our data platforms. This role offers an exciting opportunity to contribute to impactful initiatives in a rapidly growing global business, develop your technical expertise, and experiment with new approaches to building and operating modern data solutions. Contribute to high-impact data engineering initiatives, delivering reliable and scalable solutions that create value for our customers and business. Support data integration efforts across diverse platforms and products, enabling seamless and efficient data movement throughout Sinch. Build, optimize, monitor, and maintain data pipelines, ensuring high standards of performance, quality, and reliability. Identify opportunities for improvement in our data pipelines, development processes, and engineering practices. Leverage AI-assisted development tools to accelerate coding, testing, debugging, and documentation while maintaining high code quality. Explore emerging AI technologies, including AI agents and agentic workflows, to support automation, simplify data operations, and improve engineering efficiency. Collaborate on data engineering projects, taking ownership of assigned tasks and contributing to their successful delivery. Continuously learn and experiment with modern data engineering technologies, sharing knowledge and contributing to a culture of innovation and continuous improvement. REQUIREMENTS We believe you bring solid expertise in diverse data landscapes, coupled with proficiency in Informatica for the development and governance of pipelines. Your essential experience with virtualization tools, as well as your demonstrated capability in real-time data processing and analytics sets you apart. As an effective communicator, you effortlessly bridge the technical and business sectors. Your dedication to continual learning ensures that you stay current of industry trends and eagerly adopt new technologies. Proficient in software development with expertise in Python, Spark, Git, CI/CD, and Docker. Skilled in using SQL for data querying and ETL/ELT development. Experience in structuring and storing large volumes of data in data lakes and warehouses. Capable of fixing and optimizing data pipelines for enhanced performance and reliability. Familiarity with data pipeline orchestration tools like Airflow, Dagster, and experience using Databricks. Cloud experience in AWS or GCP. Knowledgeable about various data architectures such as Data Lake, Data Mesh, and Data Fabric. Strong communication skills with fluency in English for engaging with stakeholders from technical and business areas. Our corporate language is English, please submit your application in English. This role is hybrid role based in Stockholm and reporting to the Data Engineering Manager. Candidates must have the right to work in Sweden. Relocation and work permit sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Join our team as a Senior Data Engineer, where you'll be responsible for designing, building, maintaining, and optimizing data pipelines across our global product portfolio. You'll have the opportunity to work with cutting-edge technologies, embrace AI-assisted development, and explore emerging innovations such as AI agents, agentic workflows, and intelligent automation to shape the future of data engineering at Sinch. We're seeking someone with a proven background in SQL, Python, and ETL/ELT, who takes a proactive approach to solving complex challenges and building scalable, reliable data solutions. Beyond traditional data engineering, we value an innovative mindset and curiosity about how AI-powered development tools, LLMs, and autonomous agents can improve engineering productivity, automate workflows, and unlock new possibilities across our data platforms. This role offers a unique opportunity to lead, drive, and implement impactful initiatives in a rapidly growing global business. You'll play an important role in evolving our data architecture, championing modern engineering practices, and exploring how emerging AI technologies can transform the way we build and operate data solutions. Lead data engineering projects, driving technical decisions and ensuring successful delivery of scalable, high-quality solutions. Act as a technical authority, supporting leadership and mentoring team members on architecture, engineering practices, and emerging technologies. Champion engineering excellence through code reviews, automation, AI-assisted development, and continuous improvement. Promote modern data engineering practices, encouraging innovation and the adoption of new tools and technologies across teams. Explore opportunities to leverage AI agents, LLMs, and agentic workflows to automate development tasks, streamline data operations, and improve engineering efficiency. Drive data integration efforts across diverse platforms and products, enabling seamless access to reliable data throughout Sinch. Contribute to the development, performance, quality, monitoring, and maintenance of data pipelines, ensuring scalability, reliability, and operational excellence. Identify opportunities to improve our products, business processes, and data architecture through insightful data analysis, intelligent automation, and innovative engineering solutions. REQUIREMENTS We believe you are a professional skilled in pipeline development and governance, with experience in tools for virtualization and a background in real-time data processing. Your organizational prowess is evident in breaking down projects efficiently, and your expertise extends to designing new data architectures with a focus on security standard processes. Your diverse skills make you a valuable asset, poised to drive innovative data solutions for our dynamic team and evolving business. Proficient in software development with expertise in Python, Spark, Git, CI/CD, and Docker. Experience leveraging AI-assisted development tools (e.g., GitHub Copilot, Claude, or similar) to accelerate coding, debugging, testing, and documentation while maintaining high standards of code quality, security, and maintainability. Skilled in using SQL for data querying and ETL/ELT development. Strong interest in emerging AI technologies, particularly AI agents and agentic workflows, with a curiosity for exploring how LLMs, autonomous agents, and AI-driven automation can enhance data engineering processes and developer productivity. Experience in structuring and storing large volumes of data in data lakes and warehouses. Capable of fixing and optimizing data pipelines for enhanced performance and reliability. Familiarity with data pipeline orchestration tools like Airflow, Dagster, and experience using Databricks. Cloud experience in AWS or GCP. Knowledgeable about various data architectures such as Data Lake, Data Mesh, and Data Fabric. Strong communication skills with fluency in English for engaging with stakeholders from technical and business areas. Our corporate language is English, please submit your application in English. This role is hybrid role based in Stockholm and reporting to the Data Engineering Manager. Candidates must have the right to work in Sweden. Relocation and work permit sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

We're looking for a Senior Data Platform Engineer to take ownership of the platform that powers our data products, from real-time APIs our customers depend on to the batch pipelines behind our analytics. You'll work across a lambda architecture that combines a low-latency streaming layer built in Go with a batch layer on Google Cloud, running on infrastructure spread across AWS, Azure, and GCP in regions around the world. This is a hands-on senior role with real technical leadership. Beyond building and maintaining the platform, you'll set the bar for engineering quality on the team, shape how we design services so they stay modular and scalable as we grow, and act as tech lead and mentor for junior engineers. Build and evolve the data platform Develop and maintain our real-time layer, including the Go-based gateway and processing engine that serve customer-facing workloads with high availability and low latency. Own and improve the batch layer on GCP, working with BigQuery, Airflow, and dbt to deliver reliable, well-modelled, and cost-efficient pipelines. Keep the speed and batch layers consistent with each other, making sure data is correct, reconcilable, and trustworthy regardless of which path it takes. Design and ship customer-facing backend services Design, build, and operate backend APIs that customers use directly, with strong attention to contracts, versioning, performance, and backwards compatibility. Think through failure modes, observability, and scaling up front, so services behave predictably in production. Own multi-cloud infrastructure Manage and evolve our infrastructure across AWS, Azure, and GCP in multiple global regions using Terraform. Improve how we structure infrastructure code through reusable modules, sensible environment separation, and safe, repeatable deployments. Drive improvements in monitoring, alerting, security, and cost visibility across clouds. Participate in a shared on-call rotation for production systems. Raise the bar on engineering excellence Define and champion engineering standards around code quality, testing, code review, CI/CD, and documentation. Lead technical design discussions and write clear design documents for significant changes, bringing the team along in the reasoning. Identify technical debt and architectural weak points and build a pragmatic plan to address them alongside feature work. Lead and mentor Serve as tech lead for the team, guiding technical direction and helping prioritize work (this role has no direct reports). Mentor two junior engineers through pairing, thoughtful code reviews, and gradually increasing ownership, helping them grow into confident, independent engineers. REQUIREMENTS Significant professional experience as a software or data engineer (typically 6+ years), including time spent owning production systems end to end. Strong software engineering fundamentals: clean and modular design, testing strategies, API design, and an understanding of distributed systems trade-offs. Experience building and operating backend services in a compiled or typed language such as Go, Java, Kotlin, Rust, or similar. Hands-on experience with a modern data stack, ideally BigQuery, Airflow, and dbt or close equivalents. Solid experience with infrastructure as code using Terraform, and working knowledge of at least one major cloud provider in depth. Familiarity with both real-time/streaming and batch data processing patterns, and the challenges of combining them. A track record of mentoring others and raising the quality of the teams you've been part of. Clear written and verbal communication, especially the ability to explain technical decisions and trade-offs to engineers of varying experience. Nice to have Professional experience with Go. This is a strong plus, though we'll happily support an experienced backend engineer in going deep on it. Experience running infrastructure across multiple clouds and regions, including networking, identity, and data residency considerations. Background with lambda or kappa architectures, event streaming systems (such as Kafka or Pub/Sub), or high-throughput API gateways. Experience with observability tooling (metrics, tracing, logging) and cloud cost optimization. Our corporate language is English, please submit your application in English. This is a hybrid role based in Stockholm, Sweden, and reporting to the Senior Engineering Manager. Candidates must have the right to work in Sweden. Relocation and work permit sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is looking for a forward-thinking Senior Product Designer to drive the next generation of our design system infrastructure. Rather than focusing solely on maintaining static components, you will take a central role in redefining how our visual language, layout principles, and patterns operate in an AI-assisted product development lifecycle. Your mission is to define the visual standards, semantic tokens, and clear system guidelines (.md files) that allow both human designers and AI-agents to generate cohesive, high-quality, and on-brand UI across multiple product suites. This is a unique opportunity for a system-level designer who wants to bridge the gap between creative visual craft and generative AI. Drive the vision and architecture for an AI-ready design system, creating a framework of semantic rules and patterns optimized for prompt-based UI generation. Collaborate closely with our central Brand team to ensure Sinch's brands are accurately and consistently represented in our digital product patterns and component libraries. Translate our design patterns into clear, structured instructions and guidelines (.md files) that allow engineering teams and AI-agents to reliably generate on-brand interfaces. Collaborate closely with design leadership and stakeholders to establish the long-term roadmap for our global design system across multiple Sinch products. Work with your fellow product and engineering partners to build, test, and ship scalable design system tooling. Partner with and support product teams globally, ensuring they have the tools, templates, and guidance to design and develop quickly using the system. Ensure high standards of accessibility (WCAG), usability, and visual quality are deeply baked into the underlying system architecture, so they are automatically inherited during UI generation. Experiment with and pioneer new workflows that integrate AI-assisted design and prototyping tools directly into our daily design system operations. REQUIREMENTS Significant experience as a Design Systems Designer or Senior Product Designer working on complex, multi-product design systems at scale. Deep understanding of design system architecture, including advanced token strategies, component lifecycles, and keeping design patterns aligned with code. Experience in generative AI frameworks, prompting structures, structured markdown (.md files), and how LLMs interpret design semantics and visual rules. A strong strategic and visionary mindset, with a proven history of defining direction and driving alignment with design leaders, product managers, and engineering stakeholders. Excellent collaboration and advocacy skills, comfortable presenting to and educating diverse product teams on new workflows and design system standards. Outstanding craft and execution skills, with a portfolio showing systematic thinking, clear design documentation, and a strong eye for visual consistency and modern UI patterns. Strong understanding of how design translates to code (HTML/CSS, React, Tokens), as you do not need to be a production engineer, but you should easily speak the same language as developers. Comfort conducting user research and discovery as part of a product trio to understand how internal teams use the design system and where friction exists. Our corporate language is English, please submit your application in English. This is a hybrid role based in Sweden, with Stockholm as the preferred location and Malmö as an alternative. You’ll report to the Director, Product Design. Candidates must have the right to work in Sweden. Relocation and work permit sponsorship are not available for this role. Why this role matters As Sinch scales, keeping our products coherent across multiple platforms requires a fundamentally new approach to design systems. By designing the infrastructure for AI-assisted workflows, you will enable teams to ship features faster while keeping our interfaces accessible and on-brand. Your work will directly shape how every product team at Sinch designs and builds, transforming our design system from a static reference library into an active engine for AI-assisted, high-quality product development. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch Build is looking for a versatile Senior Product Designer who enjoys working across different parts of a complex platform. In this role, your focus will be on hands-on design, taking on different areas of the Sinch Build portal as priorities evolve. Our portal serves a diverse audience, so your design thinking must cater to multiple user types, sometimes within the same interface. This position is for an active practitioner who can design intuitive interfaces for humans while remaining mindful of how automated systems and conversational chat interfaces interact with that same content. You should be quick to learn new technical domains, comfortable collaborating with different engineering teams, and dedicated to maintaining a high standard of usability across the entire portal. Own the entire experience by partnering with Product Managers and Engineers to run discovery, validate assumptions, and turn platform design capabilities into clear user experiences with measurable impact. Deliver hands-on, end-to-end designs including user flows and interactive prototypes for various platform domains based on current team needs. Design for multiple user types in one interface, ensuring experiences are equally intuitive. Account for agentic user experiences by structuring content and interfaces so that they are easily navigable and consumable by both human users and AI-agents. Flexibly adapt to different product areas, transition comfortably between conversational/chat UIs, data visualization dashboards, developer settings, billing flows, and documentation surfaces. Utilize and contribute back to our shared design system, ensuring the components and patterns you design remain consistent and accessible across all surfaces you work on. Leverage modern design tools and AI-assisted engineering environments to quickly explore ideas, iterate on feedback, and accelerate your design-to-development workflow. REQUIREMENTS Significant experience as a hands-on Product Designer working on complex SaaS, platform, or developer-focused products. Experience designing for multiple user types, with a proven ability to balance the needs of highly technical users alongside non-technical users. High adaptability and comfort with variety, with a proven ability to quickly learn new product domains and jump into ongoing projects with minimal friction. Strong craft and execution skills, with a portfolio showing clean UI design, thoughtful interaction patterns, and clear user flows. Fluency with modern design workflows, including comfort utilizing AI-assisted development environments to speed up execution, prototyping, and engineering handoffs. Excellent collaboration skills and a history of working daily with Product Managers and Engineering teams. Comfort with user research and product discovery as part of a product trio is a strong plus, helping you collaboratively validate assumptions, run tests, and gather insights. Interest or experience in agentic workflows, conversational UI, or designing data structures and interfaces that accommodate AI consumption is also a plus. Our corporate language is English, please submit your application in English. This is a hybrid role based in Sweden, with Stockholm as the preferred location and Malmö as an alternative. You’ll report to the Director, Product Design. Candidates must have the right to work in Sweden. Relocation and work permit sponsorship are not available for this role. Why this role matters Our platform teams tackle a wide array of technical and business-facing challenges, and the design demand naturally shifts from one domain to another. Having a flexible, highly capable Senior Designer who can move where the impact is greatest allows us to stay agile. Your ability to jump in, quickly understand a problem space, and ship clean, accessible designs, ensures that the experience is seamless and cohesive. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION As a Security Engineer at Sinch, you will help safeguard our cloud and on-premise environments as an integral member of our global security team. Your focus will be on identifying potential risks, conducting vulnerability assessments, and supporting the security of our infrastructure. You will handle routine security evaluations independently while collaborating with and learning from senior engineers on more complex projects. Conduct vulnerability assessments and security testing across our products and systems. Proactively monitor and manage the attack surface across assigned environments, recommending and implementing mitigation strategies. Contribute to the implementation and maintenance of robust cloud hardening standards to continuously improve our security posture. Evaluate, deploy, and manage security tools, providing recommendations for improvements. Collaborate with cross-functional teams to integrate security measures into DevOps processes and contribute to secure design best practices. Design and implement automation for security processes to improve efficiency and reduce manual intervention. Participate in architectural reviews to ensure security is deeply embedded in all new infrastructure initiatives. Analyze emerging security threats and sharing insights and mitigation proposals with senior engineers. This is a hybrid role based in Sweden, with Kalmar as the preferred location and Stockholm being an option. REQUIREMENTS Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent professional experience. Hands-on industry experience in security engineering or a similar role. Proficiency in security tools and technologies. Pragmatic and analytical to problem-solving, clear communication, and good organizational skills. Preferred Certifications: CISSP, CCSP, AWS Certified Security - Specialty. Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Sweden. Relocation and visa sponsorship are not available for this role. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer I to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime. Monitor internal alerts and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of the TCP/IP protocol suite. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Basic SQL skills. Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the incident commander, ensuring timely resolutions and minimizing system downtime. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to read and interpret code and scripts. Basic SQL skills Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!