Kaisa Technologies AB jobb

Join our talented and passionate team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering.  About the role We are looking for an experienced Software Engineer with deep expertise in building scalable backend systems, distributed microservices, and modern cloud-based infrastructure. This role is ideal for someone who thrives on solving complex architectural challenges and has a strong track record of building and deploying reliable, high-performance software systems at scale. You will be instrumental in designing core systems, APIs, and data pipelines, while contributing to the evolution of our infrastructure. You’ll collaborate across cross-functional teams to deliver robust solutions, audiovisual data processing, and modern ML pipelines. Key Responsibilities and Qualifications Design, develop, and maintain scalable backend services using TypeScript, Node.js, Angular, PHP, and Python Architect and build APIs using REST, GraphQL, and SOAP Design and manage distributed microservices architectures Implement event-driven architectures using Kafka, SNS, or SQS Integrate and scale telephony stacks including Asterisk and Kamailio Design, optimize, and manage relational and NoSQL databases including MySQL, DynamoDB, Redis, and Druid Develop ETL pipelines and process audio-visual data for downstream consumption Define and implement infrastructure as code using Terraform Build and maintain robust CI/CD pipelines with Jenkins or similar tools Work in a cloud-native environment and provide leadership in AWS architecture (AWS Solutions Architect certification required) 10+ years of professional software development experience Master’s degree in Computer Science, Artificial Intelligence, or Machine Learning Deep experience with backend systems and infrastructure engineering Strong experience with AWS and cloud-native service design Proven ability to work in fast-paced, cross-functional environments Nice to have Solid foundation in machine learning, AI, and statistical methods Familiarity with Generative AI technologies and Large Language Models Experience with CUDA, C++, or Rust Hands-on experience deploying and managing cloud-native and self-hosted services Our ways of working Each team has clear responsibilities and goals and the freedom to collaborate on the optimal design for the products and solutions we build. We want to hear your opinion! We have an agile approach to processes and teamwork and we constantly evaluate and adapt. Our Product and UX teams are closely integrated with development. We use modern frameworks and the best tools available. We work flexibly and have fun at work. Delivering customer value is as important as the wellbeing of our friends and colleagues. We value personal growth and encourage learning, and embrace every opportunity to share knowledge in the team. Where you will be and how you will work  We have three offices: London, Uppsala and Paris. This role is based in the Uppsala office. We work business hours, but we understand that life sometimes gets in the way. Kaisa Culture What makes Kaisa stand out? Our values, guiding us every day: Innovate with Agility - We move fast, think creatively, and adapt seamlessly. Win Together - Success is a team effort, and we celebrate it as one. Own It - Accountability drives progress, and we take pride in our work. Champion Sustainability and Diversity - We foster inclusivity and make responsible choices. Spread the Vibe - A positive atmosphere fuels great ideas and connections.

Kaisa At Kaisa, we design and automate personalised customer experiences. Our global team is at the heart of our success — a talented, diverse group driven by innovation, collaboration, and impact. We don’t just build products; we create solutions that empower businesses. What makes Kaisa stand out? Our values, which guide us every day: Innovate with Agility - We move fast, think creatively, and adapt seamlessly Win Together - Success is a team effort, and we celebrate it as one. Own It - Accountability drives progress, and we take pride in our work. Champion Sustainability and Diversity - We foster inclusivity and make responsible choices. Spread the Vibe - A positive atmosphere fuels great ideas and connections. Our Support TeamOur growing multi-skilled, multi-language support team in Kaisa works closely with customers and colleagues alike, providing our technical expertise and problem-solving attitude to a vast array of queries and issues that come to our desk. Due to the nature of our service, we tackle the unique and unusual queries that reach Support as a collaborative effort, working together as a team focusing on quality and delivery, with an open mind and room to learn new things along the way. If you like challenges and bettering yourself, working in a close-knitted team with a drive to help others, keep reading! What you’ll do Provide first-class support with excellent communication skills, building successful long-term relationships with our international customers and also with different teams within Kaisa Troubleshoot, assess and solve technical support requests from customers and Kaisa employees Use your service-minded personality to creatively and proactively assist customers all over the world in their daily operations, using our services Use your communication skills and expertise to educate customers in using our products Expand your knowledge and technical skills with our continued support, and become familiar with interfaces and languages from Javascript and MySQL to API and SIP Protocol. Who you are Customer driven, determined, with the ability to understand others’ points of view, and willingness to go that extra mile for colleagues and clients. Strong interpersonal skills and proficient in communication via different channels – email, livechat and also attending customer meetings when needed. Genuine desire to learn and grow your knowledge within Kaisa. It is essential that you are fluent in spoken and written English. Additionally, other languages are meritorious. Ability to work positively in a fast-paced, changing setting Genuine, humble, flexible and with a fun attitude Experience from providing software support in a development intense environment would be an advantage. Where you’ll be and how you’ll workWe have three offices: London, Uppsala and Paris. You will be stationed to the office that is closest to where you currently live. Because we are an international team, if the opportunity allows, you might be able to visit each office to spend time with the different teams. We are flexible on remote work. You can decide with your manager the frequency to which you meet your team face to face. Kaisa wants you to have a good life balance and the opportunities to have advantages like team activities in Sweden, France or UK, and participation in inspiring events. What you’ll get in returnWe have country specific insurances and retirement contributions. You can ask for more details during the interview. However across all countries (Sweden, UK, France) there are indeed similar benefits such as: Country specific health and family insurance Country specific retirement contribution Sporting & wellness opportunities Flexible and remote work to suit your personal working style Regular team events in France, Sweden and the UK True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other A solid team environment in a company of friends A wellbeing app to enjoy life We know that some people may hesitate to send their application if they feel they don't correspond to all the points of the job description. But if you feel that Kaisa and our diversity are made for you, please send us your CV in English and we'll have a look!

Why Join Kaisa? At Kaisa, we don’t just build software—we revolutionize how businesses engage with customers at scale. Our cutting-edge platform helps global brands personalize experiences, optimize workflows, and drive success. But what truly sets us apart? Our people. We believe in a culture where innovation, ownership, and collaboration fuel personal and professional growth. If you're passionate about solving real-world challenges, thrive in a dynamic environment, and want to make an impact—this is your chance. Your Role As a Technical Solutions Consultant, you’ll be at the heart of our customer journey—ensuring seamless onboarding, integration, and ongoing technical excellence. You’ll work closely with customers and internal teams, using your technical expertise to solve problems, drive efficiency, and shape the future of our solutions. What You’ll Do Provide exceptional technical support and guidance to customers and internal teams including setup, configuration, and integration. Have a deep understanding of customer needs and challenges, proactively addressing their questions and concerns. Stay up-to-date on industry trends and best practices, particularly within the Automotive sector, to provide relevant and insightful guidance to customers. Contribute to the development and delivery of professional services offerings, leveraging your creativity and customer knowledge to identify opportunities and create compelling solutions. Manage customer expectations, establish credibility at all levels within the customer and build problem-solving partnerships with the customer and colleagues Grow the cooperative, customer focused and positive culture in the team and within the organization What You Bring Strong skills in database management (mysql), javascript and rest API understanding are key to succeed in this role; extra points for typescript / nodejs / graph Excellent communication, interpersonal, and presentation skills. Previous experience in a customer-facing technical support or onboarding role Bonus – Automotive industry experience is a plus!

About Kaisa: At Kaisa, we design and automate personalised customer experiences. Our global team is at the heart of our success — a talented, diverse group driven by innovation, collaboration, and impact. We don’t just build products; we create solutions that empower businesses. What makes Kaisa stand out? Our values, which guide us every day: Innovate with Agility — We move fast, think creatively, and adapt seamlessly. Win Together — Success is a team effort, and we celebrate it as one. Own It — Accountability drives progress, and we take pride in our work. Champion Sustainability and Diversity — We foster inclusivity and make responsible choices. Spread the Vibe — A positive atmosphere fuels great ideas and connections. About the Role: Join Kaisa's dynamic Business Operations team and be a driving force in our continued growth! As our Customer Onboarding & Internal Projects Manager, you'll orchestrate seamless onboarding experiences for new clients, ensuring their success and solidifying our reputation. You'll also spearhead critical internal projects, collaborating across departments to optimise processes and achieve strategic goals. If you're a results-oriented project manager with a passion for customer satisfaction and a knack for problem-solving, we want to hear from you! Key Responsibilities: Lead and execute end-to-end customer onboarding projects: Translate client business needs into actionable project plans, define clear scopes, and visualise timelines and milestones. Drive project success: Deliver projects on time and within budget, proactively identifying and mitigating risks to ensure seamless execution and customer satisfaction. Collaborate and communicate effectively: Serve as a primary point of contact for internal and external stakeholders, providing regular project updates and fostering clear communication. Optimise internal processes: Identify areas for improvement, implement project management methodologies to streamline workflows, and educate stakeholders on best practices. Foster a positive and customer-centric culture: Contribute to a collaborative and supportive team environment, embodying Kaisa's commitment to exceptional service. Qualifications: Proven experience in project management, ideally with a focus on customer onboarding or technical implementation. Excellent communication, interpersonal, and presentation skills. Strong technical aptitude and ability to quickly grasp new technologies. Proficiency in translating business requirements into clear project scopes and deliverables. Ability to work independently and collaboratively in a fast-paced, dynamic environment. A passion for customer success and a commitment to delivering exceptional service. Bonus points: Familiarity with API and JavaScript, experience with ISO/IEC 27001, and previous experience in a customer-facing technical support or onboarding role. Benefits: Comprehensive health care allowance. Generous retirement contribution. Weekly group training sessions to support your well-being. Flexible and remote work options for optimal work-life balance. Regular team events in France, Sweden, and the UK, fostering strong team connections. A supportive and collaborative team environment that values both your professional and personal growth.