Infosys Technologies (Sweden) AB jobb

Your Role You provide end user support on-site, maintain hardware and fixes technical problems, provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve. Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring: Monitor and address performance-related issues User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider Required Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions Swedish & English language proficiency Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

Job Title: Consultant/Senior Consultant – Data Scientist Location: Sweden Experience: Minimum 6 years Technologies: Machine Learning, MLOps, Python, Neural Networks, NLP, Computer Vision, Model Deployment, Kubernetes, Data Analysis, Generative AI Role Overview A highly skilled Technology Lead – Data Scientist with strong experience in designing, developing, and deploying advanced data science and machine learning solutions at scale. The role involves leading end-to-end AI/ML initiatives, establishing robust MLOps practices, and delivering production‑ready models that drive business outcomes. The ideal candidate will work closely with business stakeholders, architects, and cross‑functional teams to deliver high‑impact analytics, machine learning, and AI solutions, while providing technical leadership and mentoring within the data science team. Key Responsibilities Machine Learning & Data Science Design, develop, and optimize machine learning models for predictive modeling, classification, and forecasting use cases Apply data analysis and data wrangling techniques to prepare high‑quality datasets from diverse data sources Perform model evaluation, validation, and performance tuning to ensure accuracy, reliability, and scalability Implement dimensionality reduction and feature engineering techniques as required Neural Networks, NLP & Computer Vision Build and deploy neural network models using TensorFlow and Keras Develop solutions leveraging Natural Language Processing (NLP) for text analysis, extraction, and understanding Design and implement computer vision solutions using OpenCV for image and video‑based use cases MLOps & Model Deployment Lead ML model deployment to production environments with proper versioning and model registry management Implement and maintain MLOps pipelines for continuous training, testing, deployment, and monitoring of models Ensure reproducibility, observability, and lifecycle management of machine learning models Cloud & Platform Engineering Deploy and run machine learning workloads in containerized environments using Kubernetes Ensure scalability, performance, and reliability of data science solutions in production Collaborate with engineering teams to integrate ML solutions into enterprise systems Generative & Advanced AI Contribute to innovation initiatives involving Generative AI (GenAI) and Agentic AI Explore and implement advanced AI techniques to enhance automation and intelligent decision‑making Leadership & Collaboration Provide technical leadership, code reviews, and mentoring to junior data scientists Participate in solution design, architecture discussions, and technical reviews Collaborate with product owners, business analysts, and stakeholders to translate business requirements into AI/ML solutions Support production issues, model retraining, and continuous improvement initiatives Required Skills & Experience · Minimum 6 years of hands‑on experience in Data Science and Machine Learning · Strong proficiency in Python · Solid experience with Machine Learning algorithms and Predictive Modeling · Hands‑on experience with Neural Networks (TensorFlow, Keras) · Practical experience in MLOps, ML model deployment, and model registry concepts · Strong background in data analysis, data wrangling, and model evaluation · Experience with NLP and/or Computer Vision (OpenCV) · Exposure to Kubernetes for deploying and managing ML workloads · Good analytical, problem‑solving, and communication skills · Experience working in Agile/Scrum delivery environments Nice‑to‑Have Skills · Hands‑on exposure to Generative AI (GenAI) or Agentic AI solutions · Experience working with large‑scale datasets or big data environments · Prior experience in consulting or client‑facing roles Qualifications & Certifications · Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or related field · Preferred certifications in: o Data Science / Machine Learning o Cloud or AI‑related certifications About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Role – Platform Engineer Technology - OpenShift (On-Prem & Azure) Business Unit – MFGADM Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role We are seeking a highly motivated and hands-on Platform Engineer with strong expertise in OpenShift (on-premises and Azure cloud) to join our team. This role will be responsible for designing, implementing, migrating, and automating platform and application workloads on OpenShift. The ideal candidate will have deep experience managing large-scale, mission-critical Kubernetes environments and a passion for building reliable, scalable, and secure platform solutions. Key responsibilities Design, implement, and manage OpenShift clusters across on-premises and Azure environments Lead platform modernization, migration, and transformation initiatives to OpenShift Automate deployment, scaling, and lifecycle management of applications and infrastructure Ensure high availability, performance, and reliability of Kubernetes/OpenShift environments Develop and maintain CI/CD pipelines, infrastructure-as-code, and automation scripts Monitor, troubleshoot, and resolve issues across container platforms Implement and enforce security, compliance, and operational best practices Collaborate with development, DevOps, and infrastructure teams to optimize application deployment Support and enhance observability, logging, and monitoring frameworks Required Strong hands-on experience with Red Hat OpenShift (on-prem and Azure cloud) Proven experience managing large-scale Kubernetes infrastructure Experience with cluster installation, upgrades, patching, and lifecycle management Solid understanding of containerization technologies (Docker/CRI-O) Expertise in platform automation using tools such as Ansible, Terraform, or similar Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI) Strong troubleshooting skills in distributed environments Working knowledge of networking, storage, and security in Kubernetes Preferred Qualifications Background in programming/scripting (e.g., Shell Script, Python, Golang, NodeJS, Java (One or More)) Experience with Azure cloud services (AKS, networking, identity, etc.) Familiarity with GitOps practices and tools (e.g., ArgoCD, Flux, Crossplane) Knowledge of monitoring and observability tools (Prometheus, Grafana, ELK, etc.) Experience with service mesh technologies (e.g., Istio) Certification in Kubernetes/OpenShift (CKA, CKAD, RHCA, etc.) Personal Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are: High analytical skills A high degree of initiative, flexibility and adaptability High customer orientation Quality awareness Good verbal and written communication skills About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Job Title:Lead consultant – Full Stack & Microsoft Technologies Location: Sweden- Gothenburg Experience: 12+ years Technologies: Advanced .NET, C#, Azure, React, Power Platform, Office 365, AI Role Overview A highly skilled Senior Consultant / Lead Engineer with strong expertise across Microsoft technology stack and modern web frameworks. The role involves designing and delivering scalable, secure, and intelligent enterprise applications leveraging .NET, Azure, React, Power Platform, Office 365, and AI capabilities. The ideal candidate will work closely with business stakeholders, architects, and cross‑functional teams to deliver high‑impact digital transformation solutions. Key Responsibilities Application Development Design, develop, and maintain enterprise applications using C#, .NET Core / .NET 6+, and React Build RESTful APIs, microservices, and backend services following clean architecture principles Develop responsive, high‑performance front‑end interfaces using React, TypeScript, HTML, CSS Microsoft Azure Architect and implement cloud‑native solutions using Azure App Services, Functions, Logic Apps, Azure SQL, Cosmos DB, Storage Accounts Implement Azure DevOps CI/CD pipelines, infrastructure as code, and monitoring Ensure security, scalability, availability, and cost optimization of Azure solutions Power Platform Design and develop solutions using Power Apps (Canvas & Model‑Driven), Power Automate, Power BI, and Dataverse Integrate Power Platform with Azure services, .NET applications, and external APIs Establish governance, environment strategy, and ALM best practices Office 365 & Integrations Build solutions integrated with Microsoft 365, including SharePoint Online, Teams, Outlook, OneDrive Customize and extend Office 365 using SPFx, Graph APIs, and Power Platform Support automation and collaboration solutions across M365 workloads Artificial Intelligence Incorporate AI/ML capabilities such as Azure AI services, Cognitive Services, Copilot, or OpenAI integrations Design intelligent workflows for prediction, document processing, chatbots, and decision automation Ensure responsible AI usage with focus on security, compliance, and ethical standards Leadership & Collaboration Provide technical leadership, code reviews, and mentoring to junior team members Participate in architecture discussions and solution design reviews Collaborate with product owners, business analysts, and stakeholders to gather and refine requirements Support production systems, troubleshoot issues, and drive continuous improvements Required Skills & Experience 10+ years of hands‑on IT experience Strong expertise in C#, .NET Core / .NET Framework Proficiency in React.js, modern JavaScript/TypeScript Solid experience with Microsoft Azure cloud services Hands‑on experience with Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Strong understanding of Office 365 / Microsoft 365 ecosystem Experience integrating AI services into enterprise applications Knowledge of REST APIs, microservices, and event‑driven architectures Exposure to Agile/Scrum development methodologies Excellent problem‑solving, communication, and stakeholder‑management skills Nice‑to‑Have Skills Experience with Dynamics 365 Knowledge of Kubernetes, Docker, or containerized deployments Experience with SPFx and Microsoft Graph Prior experience in consulting or client‑facing roles Qualifications & Certifications Bachelor’s degree in Computer Science, Engineering, or related field Preferred Microsoft Certifications: Azure Developer / Architect Power Platform Developer or Solution Architect AI or Data‑related Microsoft certifications

Job Description – Hardware Lifecycle Management Architect Location- Gothenburg, Sweden Role Summary Hardware Asset Lifecycle Management Architect We are looking for an experienced Hardware Asset Lifecycle Management (HALM) Architect with 8–10 years of experience to join our team in an Onsite role. This position suits professionals who can architect, govern, and optimize enterprise scale hardware asset and configuration management ecosystems. Role: Hardware Asset Lifecycle Management Architect Experience: 8–10 Years Work Mode: ✅ Onsite (Client Location) Core Skillsets Required: Hardware Asset Lifecycle Management (HALM) Asset Lifecycle Management Process Design & Governance ServiceNow ITAM / HAM CMDB Architecture, Design & Data Governance Additional Relevant Skillsets: IT Asset Management (ITAM) & Configuration Management (SACM) CMDB Health, Data Quality, Normalization & Reconciliation Hardware Refresh, Capacity Planning & EOL/EOS Management Vendor & OEM Lifecycle Management (Warranties, AMCs, SLAs) Financial Asset Management (TCO, Depreciation, Chargeback/Showback) ITIL-aligned Process Integration (Incident, Change, Request, Problem) Discovery & Inventory Tools Integration Hybrid Infrastructure Awareness (On Prem + Cloud Impact) Audit, Compliance & Risk Management Hardware Standardization & Platform Rationalization Responsibilities: Architect and govern end to end hardware asset lifecycle (Plan → Procure → Deploy → Maintain → Refresh → Retire → Dispose) Design and standardize asset lifecycle and CMDB processes aligned with ITIL best practices Lead ServiceNow ITAM/HAM architecture, lifecycle workflows, asset classes, and integrations Design and govern CMDB data models, CI relationships, and lifecycle states Ensure CMDB health, data accuracy, and compliance readiness Drive hardware refresh strategies, standardization, EOL planning, and cost optimization Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams Engage OEMs/vendors for lifecycle alignment and contractual inputs Act as HALM & CMDB architecture SME for audits, reviews, and transformation initiatives Good to Have: ServiceNow ITAM / CMDB Certification ITIL or TOGAF Certification Experience in large enterprise / global delivery environments Exposure to sustainability or green IT initiatives About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Job Description – Office Onsite Services Engineer Location- Stockholm, Sweden Role Summary The Office Onsite Services Engineer is responsible for providing hands on, in person IT support to end users at Company locations. The role focuses on walk in desk support, desk side troubleshooting, device support, and user onboarding activities. The engineer operates primarily as a second level support resource, working closely with centralized support teams and adhering to Company IT service management processes. Key Responsibilities • Provide onsite IT support for issues that cannot be resolved through remote support or the Global Service Desk. • Operate walk in support desks with a strong customer service mindset, acting as the first point of contact for users. • Troubleshoot and resolve incidents related to desktops, laptops, printers, peripherals, mobile devices, and conference room collaboration equipment. • Support operating system and approved application troubleshooting based on standard operating procedures. • Identify recurring issues and problem candidates, collect logs, and contribute to root cause analysis. • Document solutions and fixes in the knowledge base and actively share knowledge across sites and support teams. • Support employee onboarding activities, including device preparation, setup, and Day 1 handover. • Assist during high priority incidents, taskforces, and onsite escalations. • Perform onsite installations, patching, and software deployments where remote execution is not possible. • Ensure accurate use of ITSM tools for incident, request, and knowledge management. • Participate in shadow, reverse shadow, and steady state operations as part of service transition. Required Skills and Technical Competencies • Strong hands on experience supporting Windows and macOS platforms. • Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools. • Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices. • Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting. • Familiarity with walk in desk operations and queue based support models. • Ability to follow runbooks, standard operating procedures, and security guidelines. Behavioral and Professional Skills • Strong customer service orientation and professional communication skills. • Ability to work independently in an onsite environment while collaborating with remote teams. • Proactive approach to identifying service improvement opportunities based on user interactions. • Good documentation discipline and knowledge sharing mindset. • Ability to handle pressure during high priority incidents or peak support periods. Language and Location Requirements • Fluency in English is mandatory. • Fluency in the local language of the service location is required. • Ability to work onsite during defined service hours and at designated Company locations. Education and Experience • Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • 5+ years of experience in onsite IT support, desktop support, or end user computing roles. • Prior experience in an enterprise IT or managed services environment is preferred. Additional Requirements • Willingness to work in walk in support environments and interact directly with end users. • Ability to comply with Company security, compliance, and data protection policies. • Valid driving license may be required for roles involving onsite travel between locations (where applicable). About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Job Description – Hardware Lifecycle Services (HLS) Specialist Location- Gothenburg, Sweden Role Summary The Hardware Lifecycle Services (HLS) Specialist is responsible for managing and governing the end to end lifecycle of enterprise hardware assets, from provisioning and logistics through repair, renewal, and secure decommissioning. This role requires deep operational expertise, strong stakeholder coordination skills, and leadership capability to ensure service quality, compliance, and continuous improvement across global locations. Key Responsibilities • Own and manage the end to end hardware lifecycle for Company approved devices including desktops, laptops, mobile devices, peripherals, printers, wearables, and collaboration equipment. • Lead hardware provisioning, delivery, repair (warranty and non warranty), replacement, renewal, and secure disposal activities in line with defined lifecycle processes. • Manage stockroom operations, inventory accuracy, asset tracking, and CMDB updates, ensuring audit ready data at all times. • Coordinate logistics, transportation, OEMs, repair vendors, recycling partners, and print service providers to ensure timely and compliant service delivery. • Ensure secure data handling, data destruction, and certified recycling, complying with Company security, GDPR, and regulatory standards. • Oversee service performance against KPIs, PIs, and metrics, and contribute to operational and governance review meetings. • Drive continual service improvement (CSI) initiatives by analyzing lifecycle data, trends, and operational inefficiencies. • Support service transition activities including KT, Shadow, Reverse Shadow, and steady state operations. • Collaborate closely with Office Onsite Services, Global Service Desk, Asset Management, and other internal and external stakeholders. Required Skills and Technical Competencies • Strong hands on experience in hardware lifecycle management within large enterprise or managed services environments. • In depth knowledge of IT asset management, CMDB, inventory audits, stockroom management, and lifecycle reporting. • Proficiency with ITSM and Asset Management tools (e.g., ServiceNow, Asset/CMDB modules, OEM portals). • Experience managing hardware logistics, renewals, bulk rollouts, urgent replacements, and exception handling. • Solid understanding of security, compliance, data protection, and certified disposal processes. • Ability to interpret and manage SLAs, KPIs, and service metrics related to hardware services. • Familiarity with vendor management, contract adherence, and multi supplier coordination. Leadership and Professional Skills • Proven ability to lead and coordinate cross functional teams and third party vendors. • Strong stakeholder management and communication skills, including interaction with senior client representatives. • Analytical mindset with the ability to identify trends, risks, and improvement opportunities. • Strong documentation discipline and governance orientation. • Calm and decisive during high impact incidents, supply constraints, or operational escalations. Experience and Education • 8+ years of experience in hardware lifecycle services, IT asset management, or workplace technology operations. • Prior experience in a global enterprise or managed services environment is strongly preferred.. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Role - Principal Consultant/SAP LeanIX, Signavio S/4HANA Technology – SAP LeanIX, Signavio S/4HANA Location – Sweden Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role Infosys is seeking a highly experienced and dynamic Principal Consultant – SAP to join our growing SAP practice. This role demands deep expertise in SAP technologies, strong leadership capabilities, and a proven track record of delivering complex transformation programs. As a Principal Consultant, you will lead solution architecture, client engagements, and delivery excellence across SAP S/4HANA projects. Key Responsibilities: • Lead SAP solutions across multiple end-to-end implementations and transformation programs. • Drive client engagements from Phase 0 through execution, including Greenfield, Brownfield, and Hybrid S/4HANA projects. • Collaborate with client stakeholders (Business and IT) to define roadmaps, assess readiness, and build transformation strategies.. • Architect the Integrated Ecosystem: Build and maintain the end-to-end integration between LeanIX, Signavio, and SAP Cloud ALM (CALM) to create a seamless "Single Source of Truth" for our S/4HANA journey. • Operationalize Business Architecture: Map business processes in Signavio directly to IT landscapes in LeanIX, ensuring every process change is backed by architectural transparency. • Drive Implementation Excellence: Lead the "Clean Core" strategy by orchestrating project requirements, testing, and deployments within SAP CALM. • Maximize Digital Adoption: Design and deploy WalkMe DAP solutions to simplify complex workflows and ensure 100% user proficiency across the SAP landscape. • Innovate the Toolchain: Continuously optimize the automation and data flow between these platforms to eliminate manual overhead in our transformation office. • Represent Infosys in client meetings with professionalism and strong interpersonal communication. • Stay current with SAP innovations and contribute to internal knowledge sharing. Skill Required: • Experience in SAP S/4HANA, Business AI, LeanIX, Signavio, Cloud ALM • Hands-on SAP consulting experience. • Minimum of 4 full lifecycle SAP project implementations. • Experience in leading teams in SAP projects. • Exposure to at least two types of S/4HANA projects: Greenfield, Brownfield, or Hybrid. • Experience in transformation preparation or Phase 0 activities. • Proficiency in SAP toolchain usage or administration. • Valid SAP certification in relevant skill areas. • Strong client-facing skills with the ability to engage middle management effectively. • Proven ability to build solution proposals and estimate efforts accurately. • Demonstrated flexibility, team spirit, and a results-driven mindset. Preferred Qualifications: • Exposure to multiple SAP modules or skill areas within the SAP product portfolio. • Publications or thought leadership in SAP or industry-specific domains. About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Role –Support Engineer-OpenText NNMi Technology – OpenText NNMi, Shell/Python Scripting Location – Sweden Business Unit – ENGNE Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Required • Experience with OpenText NNMi (topology discovery, fault/performance monitoring, correlation, RCA). • Hands on with OpenText Network Automation (NA) for NCCM, compliance, rollback. • Good understanding of SNMP and SSH for device monitoring/automation. • Basic Linux/Windows administration. • Ability to handle alerts, incidents, and NOC operations. • Familiarity with ITIL/ITSM (Incident/Problem/Change). • Ready for 24×7 operations with rotational shifts/on call. • Scripting (Shell/Python) for automation and reporting. • Hands on L2/L3 operations, troubleshooting, and RCA. Preferred • Basic network knowledge (routing/switching, multi vendor devices). • Scripting (Shell/Python) for automation and reporting. • Experience with dashboard/log tools (ELK/Grafana/Splunk). • Runbook/SOP creation and noise reduction in alerts. • API based automation or integration with monitoring systems. Staff Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: • High analytical skills • A high degree of initiative and flexibility • High customer orientation • High quality awareness • Excellent verbal and written communication skills About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer