Spiideo AB jobb

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe. This role is remote and you will report directly to the VP of Customer Success. The role: You will manage a diverse portfolio of clubs and leagues across the DACH region and rest of Europe. Fluency in German is required for this position. Core responsibilities: Onboarding & Training: help new customers get onboarded with Spiideo Customer Satisfaction: delivering exceptional guidance, maximize potential Renewals: proactive management to achieve company renewal targets Upsell & Expansion: identify opportunities to maximize and expand usage Churn management: proactively engage to reduce churn and ensure success Relationship building: cultivate strong, trusted partnerships with key stakeholders Process development: ability to coordinate and manage complex implementations What type of customers would you manage? Your customer portfolio will primarily consist of Professional sports clubs across across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) using all of Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR). Primary customer type: Sports clubs Leagues and Media companies What we are looking for: Sports background or sports tech industry Prior Customer Success or Sales experience (at least 2 years) Fluent in German and English Very process-driven and structured approach to working Self-motivated, takes initiative, positive, team-first attitude Excellent ability to train customers via Webinars, 1on1 meetings, etc. Strong problem solving skills Excellent communication and presentation skills Passion for customer success and get joy out of seeing our customers succeed What we can offer: The chance to make an impact in a growing, international SaaS company A friendly and skilled multinational team Access to cutting-edge tools and resources to empower your work Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity. Location: Remote Application You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo. We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage sports clubs across the Nordics and European markets. This role is based in Malmö, Sweden. The role: You will manage a diverse portfolio of clubs across the Nordics and Europe with a primary focus sports clubs. Fluency in Swedish and English is required for this position. Core responsibilities: Onboarding & Training: help new customers get onboarded with Spiideo Customer Satisfaction: delivering exceptional guidance, maximize potential Renewals: proactive management to achieve company renewal targets Upsell & Expansion: identify opportunities to maximize and expand usage Churn management: proactively engage to reduce churn and ensure success Relationship building: cultivate strong, trusted partnerships with key stakeholders Process development: ability to coordinate and manage complex implementations What type of customers would you manage? Your customer portfolio will primarily consist of Professional/amateur sports clubs across across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) using all of Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR). What we are looking for: Sports background or sports tech industry Prior Customer Success or Sales experience is preferred Fluent in Swedish and English Very process-driven and structured approach to working Self-motivated, takes initiative, positive, team-first attitude Excellent ability to train customers via Webinars, 1on1 meetings, etc. Strong problem solving skills Excellent communication and presentation skills Passion for customer success and get joy out of seeing our customers succeed What we can offer: The chance to make an impact in a growing, international SaaS company A friendly and skilled multinational team Access to cutting-edge tools and resources to empower your work Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity. Location: Spiideo's office at Lilla Torg 1 in Malmö Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week) Application You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo. We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe. This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success. The role: You will manage a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage the Spain and Italian markets. Core responsibilities: Onboarding & Training: help new customers get onboarded with Spiideo Customer Satisfaction: delivering exceptional guidance, maximize potential Renewals: proactive management to achieve company renewal targets Upsell & Expansion: identify opportunities to maximize and expand usage Churn management: proactively engage to reduce churn and ensure success Relationship building: cultivate strong, trusted partnerships with key stakeholders Process development: ability to coordinate and manage complex implementations What type of customers would you manage? You will manage a portfolio of Sports clubs, Leagues, and Media companies (in market) across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) across the entire Spiideo portfolio: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR). Leagues Professional sports clubs Media Companies What we are looking for: Prior Customer Success or Sales experience (at least 2 years) Professional proficiency in Spanish, Italian and English, both written and spoken Sports tech industry is a bonus Very process-driven and structured approach to working Self-motivated, takes initiative, positive, team-first attitude Excellent ability to train customers via Webinars, 1on1 meetings, etc. Strong problem solving skills Excellent communication and presentation skills Passion for customer success and get joy out of seeing our customers succeed What we can offer: The chance to make an impact in a growing, international SaaS company. A friendly and skilled multinational team Access to cutting-edge tools and resources to empower your work. Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity. Location: Spiideo's office at Lilla Torg 1 in Malmö Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week) Application You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo. We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe. This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success. The role: You will manage a diverse portfolio of clubs and leagues across Europe and Scandinavia with a primary focus in Germany, Switzerland and Austria. Fluency in German and Swedish is required to effectively manage the German and Scandinavian markets. Core responsibilities: Onboarding & Training: help new customers get onboarded with Spiideo Customer Satisfaction: delivering exceptional guidance, maximize potential Renewals: proactive management to achieve company renewal targets Upsell & Expansion: identify opportunities to maximize and expand usage Churn management: proactively engage to reduce churn and ensure success Relationship building: cultivate strong, trusted partnerships with key stakeholders Process development: ability to coordinate and manage complex implementations What type of customers would you manage? You will manage a portfolio of Sports clubs and Leagues across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) using all of Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR). Leagues Professional clubs and academies Lower tier professional clubs What we are looking for: Prior Customer Success or Sales experience (at least 2 years) Fluent in German, Swedish and English, both written and spoken Sports tech industry is a bonus Very process-driven and structured approach to working Self-motivated, takes initiative, positive, team-first attitude Excellent ability to train customers via Webinars, 1on1 meetings, etc. Strong problem solving skills Excellent communication and presentation skills Passion for customer success and get joy out of seeing our customers succeed What we can offer: The chance to make an impact in a growing, international SaaS company A friendly and skilled multinational team Access to cutting-edge tools and resources to empower your work Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity. Location: Spiideo's office at Lilla Torg 1 in Malmö Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week) Application You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo. We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.

About Spiideo Spiideo is a leading sports tech company headquartered in Malmö. We help spread the joy of sports through cutting-edge, cloud-based sports video technology used for video recording, data analysis and broadcasting. Our customers are clubs, leagues and media companies all over the globe. We are around 100 people in multiple locations so we need to make sure we grow efficiently and with scale in mind. Because of that we are looking to strengthening our commercial team at the Lilla Torg office in Malmö with a Commercial Operations Specialist. We welcome individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team. The Opportunity As a Commercial Operations Specialist, you’ll play a key role to support and improve the way we do business - from marketing and sales to support, customer success and finance. You’ll be working closely with the Commercial Operations Manager to tackle diverse challenges like commissions management, sales forecasting, CRM administration and strategic reporting. Whether you’re an early-career professional or looking to pivot into the SaaS industry, this role offers a great opportunity for a detailed-oriented, curious and business minded person to learn new skills, grow, and make a meaningful contribution to our commercial success and future growth. Key Responsibilities Commissions Management: Help track and calculate commissions to ensure accurate and timely payouts. This is a key part in ensuring our commercial teams are aligned to the company goals. Monthly Forecasting: Collaborate with sales leaders to ensure forecast accuracy, and support the preparation and review of monthly sales forecasts. Track Commercial Performance: Monitor and update key metrics, and provide valuable insights of performance trends to guide decision-making. Help New Team Members Succeed: Track how new sales team members are doing during their ramp-up period and identify ways to improve their onboarding effectiveness and experience. CRM Data administration: Keep customer and account information organized and updated, to ensure smooth collaboration across teams and identify opportunities What you bring: Degree in Business, Marketing, or a related field Proficiency in Excel or Google Sheets for data analysis. Attention to Detail: Strong organizational skills and a keen eye for accuracy Excellent communication skills and the ability to collaborate across teams An analytical and curious mindset to identify trends and actionable insights. Fluency in English (written and spoken). Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus, but we’ll provide training if needed. What we offer A collaborative, supportive environment with opportunities for professional growth. The chance to make an impact in a growing, international SaaS company. Access to cutting-edge tools and resources to empower your work. A friendly and skilled multinational team Competitive salary and benefits package that includes an extensive pension & insurance package, wellness benefits, parental leave benefits and generous vacation allowance Application Submit your CV and a short cover letter and tell us why you’re interested in joining our team and how you will contribute in this role. Screening and interviews will be done continuously. Candidates going past screening should expect that the process will include a short case as well as a live assignment during the second interview. We believe that when the best people work together in an open environment, magic happens. Ready to make your mark in the sports tech industry? Join us at Spiideo and be part of our exciting journey! Location: Spiideo's office at Lilla Torg 1 in Malmö Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week)