Spiideo AB jobb

We are looking for a Product Support Specialist based in Malmö to join our team! Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. Today, Spiideo is used by hundreds of organizations globally across multiple sports (including soccer, basketball and ice hockey), ranging from top-tier leagues such as the English Premier League, MLS, LigaMX, USL and NWSL to youth and collegiate programs worldwide. ABOUT THE ROLE As a Product Support Specialist, you will play a key role in ensuring our customers get the best possible experience with our products. Responsibilities: Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements Act as the first point of contact and advocate for our customers across all products Escalate incidents to our Engineering team when needed Investigate and replicate bugs, and testing new features Collect customer feedback and channel insights back to our product team for improvements Take ownership of the customers' support experience from start to finish Help manage our league processes to provide a seamless customer experience Contribute to delivering a best-in-class support experience Qualifications: A strong interest in helping customers and solving problems Ability to work independently and stay on top of things in a fast-paced environment Excited to be working in a fast-paced environment, including the option to work on weekends and shifts A passion for technology and sports! Experience in a customer facing role Experience with support and help desk tools such as Intercom, Zendesk or similar is highly valued Strong written and verbal communication skills in English Additional languages are considered a plus Flexibility to work evenings, weekends and peak holiday periods What we can offer: A role in a fast-growing sports tech company with a global footprint A fun, skilled and highly motivated international team The opportunity to work with leading sports organizations and teams around the world A modern work environment where we use the latest tools and technologies A centrally located office in Malmö – just a short walk from the central station, in a beautiful building with great facilities A comprehensive pension and insurance package An annual wellness allowance and the opportunity to spend two working hours per week on physical activity Availability Availability to work weekdays + occasional evenings and weekends Ability to work during holiday periods, including summer and Christmas Location: This is a hybrid position in Malmö, Sweden. You will report to the Support & Operations Team Lead - EU & ROW, based in Malmö.

We are looking for a Product Support Specialist based in Malmö to join our team! Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. Today, Spiideo is used by hundreds of organizations globally, including some of the world’s largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women’s Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc. ABOUT THE ROLE Responsibilities & opportunities: Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements Escalating incidents to our Engineering team Be the first point of contact and advocate of our customers across all products Investigate and replicate bugs or test new features Collect feedback and channel back to our product team for improvements Share our passion for professional sport and delivering the best service possible Preferred Qualifications: Love helping clients and solving problems Excited to be working in a fast-paced environment, including the option to work on weekends and shifts The ability to work independently and stay on top of things Love technology and sports! Experience in a customer facing role Experience with a help desk tool such as Intercom, Zendesk or other is highly valued   What we can offer: A role in a fast-growing sports tech company with a global footprint A fun, skilled and highly motivated international team The opportunity to work with leading sports organizations and teams around the world A modern work environment where we use the latest tools and technologies A centrally located office in Malmö – just a short walk from the central station, in a beautiful building with great facilities A comprehensive pension and insurance package Your availability: 10-20 hours minimum, weekdays, evenings and weekends The ability to work 50% or more when needed Ability to work during holiday periods including Christmas and summer vacation Location: This is a hybrid position in Malmö, Sweden. You will report to Support & Operations Team Lead - EU & ROW, based in Malmö.

About Spiideo  Spiideo is a fast growing company in the sports tech industry with headquarters in Malmö. We provide software services to the world of sports in the areas of performance analysis and automated video production. A key piece of our product line is our portfolio of camera systems to do the video capture. During the last years Spiideo has been growing quickly and we are now shipping thousands of cameras all over the world! About the role We run a small in-house camera production unit at Limhamn, Malmö and for the upcoming high season we need temporary help in building and shipping these cameras.  You will be working in an office-like environment with light mechanical assembly in close collaboration with our small permanent production team of two. The job tasks will also include receiving and packing deliveries. Qualifications Mechanical hands-on ability: basic skills with light mechanical assembly or similar "handy" tasks. Efficient and quick learner: ability to take directions, rapidly absorb instructions, and work effectively in environments with repetitive tasks. Attention to Detail: critical for ensuring quality during assembly and accurate handling of deliveries. Organized with a positive attitude: ability to plan and coordinate tasks effectively within a small team. Physical capability: to receive and lift heavy deliveries.  English communication skills: strong verbal and written English communication skills as we are an international organization.  Summer season availability: ability to work during May - September. The most crucial period is the availability to work full-time during June-September. Production/Assembly Experience: prior work in a production or manufacturing setting is a plus. Position details  This position is a temporary full-time position, placed at our Production facility in Limhamn, Malmö.