BTR Personnel services AB jobb

ROLE OVERVIEW The role holder will act as the lead technical authority for Agentforce delivery on the engagement, responsible for the design, configuration, and quality of the AI agent solutions delivered to support the client's operations. KEY RESPONSIBILITIES - Act as specialist and principal technical authority for Agentforce implementation and configuration on the client's engagement. - Design, build, and configure Agentforce agents, flows, and associated system automation to support customer service, billing, and order-management use cases. - Lead requirements-gathering sessions with client stakeholders across customer service, network operations, and billing functions, translating business needs into agent architecture and solution design. - Integrate Agentforce solutions with the client's existing CRM’s, billing, and order-management systems as required. - Own day-to-day technical decision-making for the Agentforce workstream, escalating only material risks or scope changes. - Ensure agent design and data handling comply with applicable Swedish and EU data protection requirements relevant to customer data. - Guide and support any additional colleagues or client-side resources working on the Agentforce workstream. - Maintain delivery quality, technical documentation, and handover standards throughout the engagement. - Provide regular status reporting to the client and to the assigning organisation. 4. SCOPE OF AUTHORITY As specialist, the role holder holds final technical authority over Agentforce design and configuration decisions within this engagement, subject to the client's governance and change-control processes. Any decision materially affecting engagement scope, cost, or timeline should be escalated to the client engagement lead before implementation.

Role Summary The Senior Strategy Consultant plays a senior, hands-on role in delivering high-quality client work and building long-term client relationships. The role contributes across futures, strategy, and innovation engagements, helping clients identify, shape, and unlock growth opportunities. The Senior Strategy Consultant combines consumer insight, commercial understanding, and strategic thinking to develop clear, practical recommendations. The role requires confidence working with senior stakeholders, comfort operating at pace and with ambiguity, and a willingness to take direct responsibility for the analysis, development, and delivery of consulting work. Key Responsibilities • Work directly with clients to identify, shape, and unlock growth opportunities. • Contribute across futures, strategy, and innovation engagements, from initial opportunity framing through to actionable recommendations. • Connect consumer insight, commercial reality, and strategic direction to develop practical growth strategies. • Lead and take ownership of defined client workstreams and project deliverables. • Work confidently with senior client stakeholders and build trusted, long-term relationships. • Conduct hands-on qualitative and quantitative analysis and translate findings into clear, commercially grounded recommendations. • Develop high-quality client materials, including Excel analysis, workshop and session designs, and PowerPoint presentations. • Plan, design, and facilitate client workshops, interviews, and working sessions. • Operate effectively in fast-paced, hypothesis-led projects, often with imperfect information or evolving briefs. • Manage priorities and deliver work to agreed timelines and quality standards. • Collaborate with colleagues and external specialists to deliver integrated client work. • Contribute to the continued development of consulting methods, tools, capabilities, and ways of working. • Explore how AI and other emerging tools can enhance strategy, innovation, analysis, and client delivery.