Tobii Dynavox AB jobb

About the Role As a Customer Service Coordinator, you will join a global, dynamic and diverse team that is dedicated to supporting and advocating for our customers and teams by providing exceptional service, ensuring smooth order processing, and collaborating across departments to deliver a seamless customer experience. If you are a detail-oriented and proactive professional who enjoys interacting with customers and driving change in a fast-paced environment, this is a great opportunity for you! Please note: Our core working hours are 9am-6 pm from Monday to Friday. We have flexibility working hours to collaborate better and globally. This is an on-site role at our office in Stockholm city to fulfill the tasks in the best set-up, with flexibility to work remotely one day when needed. In this role, you will: Customer Experience: Proactively deliver and ensure best in class experience for all stakeholders (customers, recommenders, partners, members of the sales, logistics, finance and other teams) in all interactions (phone, email, chat, face to face). Stakeholder Coordination: Communicate with stakeholders through the full order cycle, from creating quotes, receiving the sales orders, creating software accounts and licenses. Organize delivery and collection of devices and communicate with couriers for a successful arrival at customer's preferred location. Trial Bank Coordination: Oversee trial orders, schedule trials with our customers and follow-up after trials. Collaborate with our global logistics team on trial device management. Financial Coordination: Handle invoicing, credit limit coordination, returns, refunds, and credit notes, collaborating with the finance team. What We're Looking For: We are looking for someone that has: Excellent communication and organizational skills to professionally engage with customers and manage multiple tasks. At least 1 year of experience in a customer-facing roles. Order management experience is a plus. A proactive, problem-solving mindset and the ability to adapt to changing priorities in a dynamic environment, nurture relationships and drive change. Foundational understanding of financial concepts (e.g., credit, debit, purchase orders) Familiarity with CRM and ERP systems (Salesforce, Visma, or Dynamics experience is a plus). Proficiency in Microsoft Office (Excel, Word, Outlook). Professional fluency in verbal and written English.

Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. We’re at an exciting stage in our journey—growing rapidly and expanding our Product & Development team in Stockholm to build a vibrant hub for innovation, product design, and technology. This is a unique opportunity to join a thriving organization where you can help shape the future of assistive communication, defining how we work and delivering impactful solutions for our users. We are building a culture of empowered, collaborative teams who are passionate about helping individuals with disabilities find their voice and connect with the world. Our teams thrive on trust, collaboration, and a positive environment where everyone lead and contributes. We deeply understand the people we serve, empathize with their challenges, and use our expertise to make a real difference. As a Program Manager you will join a team that is responsible for go-to-market product launch activities and the development and implementation of projects involving cross-functional teams. The team focuses on delivering innovative products to internal and external customers, addressing complex communication challenges. To succeed, you should be highly driven, structured in your approach, and passionate about finding creative solutions to exciting project challenges. This role focuses on managing projects from inception to launch, ensuring alignment with business objectives and success metrics. In this role, you will: Manage multiple Product & Development programs and projects to deliver value and meet business objectives by developing and maintaining effective project plans and timelines, and leading teams in a collaborative and transparent environment. Create and maintain program plans, budgets, and schedules for all product releases. Collaborate with company and departmental leaders to define and prioritize projects and programs, aligning on business needs, scope, milestones, timelines, and success metrics. Drive a culture of ownership by holding project teams accountable for pace, scope, and commitments through consistent reporting, data-driven insights, and clear communication between teams and leadership. Break down programs into component projects, define dependencies, and work with team leads to allocate the necessary resources. Identify and quantify project risks, develop decision-making criteria, recommend resolution paths, and lead discussions with senior stakeholders to resolve issues proactively. Define and implement project management standards, processes, and tools for use across the company on projects of varying sizes, including those you directly manage and those led by others. Advise and coach individuals and teams on project management best practices and tools ensuring compliance with the Tobii Dynavox Project Model. Define, measure, and socialize critical project and program metrics across the company while driving efforts to improve them. What We're Looking For: We are looking for someone that has: Proficiency with project tracking tools (MS Project, Smartsheet, etc.). Experience in the AAC or medical-class industry is a plus. Familiarity with Scrum or other agile frameworks, with PMP or Scrum certifications preferred. Strong ability to lead and motivate teams, set clear goals, hold teams accountable, and drive project success. Expertise in analyzing data, defining problems, and developing solutions to overcome business challenges. Exceptional communication and teamwork skills, with the ability to influence stakeholders and build trust. Self-motivated with a strong focus on delivering successful outcomes and demonstrating urgency across all projects. A commitment to enhancing systems, processes, and project management practices. Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.

Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.  To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. As a QA Lead, you will play a critical role in ensuring the quality and stability of our life-changing assistive communication solutions. You will lead the charge in testing both manual and automated solutions for our web-based and installed applications, enabling individuals with disabilities to communicate and engage with the world. You’ll collaborate closely with cross-functional teams, including developers, designers, and product managers to uphold and elevate the user experience through robust QA practices. This role is both hands-on and strategic, balancing test execution with leadership and coaching to drive quality at every stage of development. In this role, you will: Lead and execute manual test plans across platforms, including web and device-based applications. Identify opportunities for automation and drive the implementation of efficient, reliable test coverage. Maintain and evolve existing test suites, collaborating with stakeholders to align on quality metrics. Support a quality-first culture by mentoring developers and QA engineers in best practices. Analyze test execution data and report meaningful insights to improve product quality and development cycles. Partner closely with software development teams to understand product features and test accordingly. What We're Looking For: We are looking for someone who has: At least 7 years of QA experience, including 3+ years in a lead or mentorship role. Proven experience with both manual testing and test automation across modern technology stacks. A strong grasp of testing strategy, prioritization, and quality metrics. Excellent communication skills and the ability to clearly articulate test outcomes, risks, and recommendations. A collaborative and hands-on mindset with the ability to influence teams toward quality-driven practices. A degree in engineering, computer science, or a related field (or equivalent practical experience). Bonus Points For: Experience working with assistive communication technologies or Picture Communication Symbols (PCS). A keen eye for detail and the ability to reproduce complex issues reliably. Familiarity with Agile development practices and CI/CD pipelines. Passion for inclusive technology and a desire to contribute to a mission-driven organization. Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.

Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.  To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. As a Senior Software Engineer for Web Solutions, you will bring deep technical knowledge and experience into a team of software, test automation and quality assurance engineers. You will routinely collaborate with your peers booth within your own and other software teams to ensure adherence to common software development standards and practices.  In this role, you will:  Apply yourself to and drive software development efforts in our web-based solutions, in close collaboration with peers and team members.  Take initiatives in how to best maintain any existing web-based products  Take initiatives in building our new generation of web-based solutions  Build a common understanding within the development team with regards to design patterns, software solution structures, dependencies and interfaces to other systems  Take a leading role in the team’s planning and prioritization together with stakeholders  Ensure software meets all requirements of quality, security, maintainability, extensibility etc    What We're Looking For:  A bachelor's or master's degree in computer science, engineering, or a related field. 5+ years of experience with web-based and .NET-based backend systems. Proven ability to build, deliver, and maintain new and existing web solutions. Full-stack expertise, particularly in .NET and web development. Experience in designing and deploying full-stack web solutions, including installed applications. Familiarity with deployment platforms for web solutions and cloud-based operations (preferably Microsoft Azure). Strong knowledge of databases and modeling techniques. Understanding of software quality assurance principles. Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.

Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.  To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. We’re at an exciting stage in our journey, growing rapidly and expanding our Product & Development team in Stockholm to build a vibrant hub for innovation, product design, and technology. This is a unique opportunity to join a thriving organization where you can help shape the future of assistive communication, defining how we work and delivering impactful solutions for our users. We are building a culture of empowered, collaborative teams who are passionate about helping individuals with disabilities find their voice and connect with the world. Our teams thrive on trust, collaboration, and a positive environment where everyone leads and contributes. We deeply understand the people we serve, empathize with their challenges, and use our expertise to make a real difference As a Graphic Artist, you will play a vital role in expanding and refining our library of Picture Communication Symbols (PCS) while designing and creating technical illustrations, iconography, and layouts that support our hardware and software products. You will collaborate across teams to produce high-quality, accessible design solutions that empower individuals with disabilities to communicate and engage with the world. In this role, you will: Design and create new Picture Communication Symbols for communication and curricular software. Develop and design documents to support hardware and software products. Create engaging illustrations for curricular software and print activities. Collaborate with content developers and technical writers to ensure artwork meets product requirements. Track, document, and manage design projects to meet deadlines. Support occasional social media promotions with creative designs. What We're Looking For We are looking for someone who has: An Associate's Degree in Graphic Design or equivalent work experience. 2+ years of experience working as a graphic artist. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) on both MAC and PC platforms. Experience with print design is a plus. Proficiency in Microsoft Office Suite, Outlook, and internet applications. Strong project management and organizational skills. Excellent written and verbal communication skills for collaboration across teams. A strong attention to detail, organizational skills, and the ability to manage multiple projects. Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives. Welcome Interested in a career with meaningful impact? How about a collaborative work culture where curiosity is celebrated? If so, start searching our current job openings.