Checkproof AB jobb

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About CheckProof CheckProof is a leading SaaS company headquartered in Stockholm, Sweden, specializing in digital solutions for the construction materials industry. Our platform streamlines maintenance, quality control, and health & safety processes, empowering frontline teams to work more efficiently and safely. Serving clients in over 35 countries, we are committed to continuous innovation and exceptional customer support. Recently, we expanded our global presence by opening our first U.S. office in Houston, Texas. We are looking for a Finance & Office Coordinator for a one-year parental leave cover. CheckProof is on an exciting growth journey, and for the right person, there may be an opportunity to continue with the company after the temporary position ends. In this role, you will support our expanding operations and help lighten the load for our finance team, which currently consists of a Financial Manager, an external accounting consultant, and our Chief Information Security Officer. The Role: We’re looking for a hands-on and structured Finance & Office Coordinator to join our growing team during a parental leave cover. In this role, you’ll support our finance operations while also making sure our office runs smoothly and is a great place to work. You’ll be part of a small and dedicated finance function that includes our financial manager, CISO, and an external accounting partner. Your responsibilities include: Supporting customer invoicing and accounts receivable (monthly and ongoing billing) Managing supplier invoices: coding, approvals, and timely follow-up Handling receipts from corporate cards and assisting with time reporting Supporting payroll administration in coordination with our external payroll provider Coordinating daily office needs — from restocking snacks to managing meeting setups and safety routines Assisting with internal financial reporting, KPIs, budgeting, and ad hoc data requests What We’re Looking For: You have 1–3 years of relevant experience from similar roles You’re structured, accurate, and proactive — the kind of person who double-checks, follows up, and gets things done You enjoy working with both numbers and people, and take pride in creating an organized, welcoming office environment You speak and write both Swedish and English fluently — our company language is English, but Swedish is still common in day-to-day work Experience with Fortnox is a strong plus A degree in finance, accounting, or a related field is meritorious but not required What We Offer: Innovative Culture: join a team that’s not just about work, but about making a difference. Creativity and innovation are in our DNA. Growth Opportunities: We’re growing, and we want you to grow with us. Opportunities for professional development and career advancement abound. Flexible Work Environment: Enjoy a balance that works for you. We believe in work-life harmony. Competitive Compensation: We offer a competitive salary and benefits package. If you are ready to play a big role in our success, don't hesitate to apply! We are handling applications on an ongoing basis, so the position might be filled before the last application date. The recruitment process: Submit your CV Initial phone screening with our recruiter Interview with Christian Wedar Case assignment Interview with Christian Wedar & Linn Karlsson Reference checks and final evaluation Preferred start date: March 1, 2026 We celebrate diversity and are committed to creating an inclusive environment for all employees.