Future Ordering Sweden AB jobb

At Future Ordering we are providing a digital ordering platform for global restaurant brands. We have for almost 10 years been working restlessly to create a platform to disrupt the global Food and Beverage industry. Today we are running in ten countries with millions of transactions per month, attracting renowned restaurant brands such as Max Burgers, KFC, Burger King, Bastard Burgers and Sushi Yama. About the role The Service Delivery Manager leads and owns the full scope of customer delivery projects at Future Ordering — from onboardings and platform go-lives through to installations, migrations, roll-outs, and add-on initiatives — taking end-to-end accountability for scope, timeline, and quality. Central to the role is maintaining close communication with customer stakeholders at head office level while coordinating across internal development, support, and customer-facing teams to keep technical and operational efforts aligned and commitments on track. Beyond execution, the SDM brings deep platform knowledge to guide customers and internal teams toward the right outcomes, actively contributes to improving processes, documentation, runbooks, and enablement resources, and keeps a constant eye on opportunities to deepen customer value and platform adoption. Responsibilities Lead and own customer delivery projects - onboardings, platform go-lives including installations, migrations, roll-outs, and add-on initiatives.  Plan, coordinate, and follow up on project execution to ensure delivery according to agreed scope, timeline, and quality.  Maintain close, ongoing communication with customer product owners and operational teams at head office level to anticipate and address delivery needs.  Coordinate across Future Ordering's development, support, and customer teams to ensure technical and operational alignment — driving timely, on-spec delivery of commitments made to customers.  Apply deep knowledge of the Future Ordering platform — its capabilities, limitations, processes, and best practices — to guide customers and internal teams toward the best possible outcomes.  Identify, propose, and where agreed take ownership of improvements to processes, documentation, runbooks, Feature Requests, and enablement resources - working collaboratively across Customer Success, Service Delivery, and Support to raise the quality of how Future Ordering serves its customers.  Identify opportunities within delivery projects to help customers maximise value and adoption of the platform.  Requirements +3 years of experience from a Service Delivery Manager, Technical Account Manager, Technical project manager or similar customer‑facing role within a SaaS or software environment.   Strong technical understanding, with the ability to work closely with development, support, and customer teams in delivery projects.   Proven experience leading customer onboarding, roll‑outs, or delivery initiatives involving multiple technical and operational stakeholders.   Strong stakeholder management skills, able to build credibility with both technical and non‑technical customer contacts.   Clear and confident communicator, comfortable producing customer‑facing documentation, project updates, and delivery documentation.   Well organized, with the ability to manage multiple parallel projects and competing priorities.   Experience from the restaurant, hospitality, food service, or franchise sector is an advantage. Fluent in English and Swedish is a requirement. What you would get at Future Ordering A fair and competitive salary. Secure employment with retirements savings and pension plans, private health insurance and self-improvement benefits. Hybrid work situation where we offer a mix of working from home and from our appreciated office environment with your colleagues. Excercise during working hours and competitive wellness allowance. 30 days of paid leave. A collaborate workplace culture that encourages curiousness and taking responsibility. Bring your talent to our attention Does this sound interesting? Hit apply and connect with us. Welcome! // The team at Future Ordering We are embracing you just like you are Our team and culture is our absolute greatest asset. We want to strive for diversity, and we welcome all applications regardless of gender, gender identity, ethnicity, background, religion, sexual orientation, age or functional variation. We are fostering a culture of curiosity, problem solving, communication and sharing our skills with each other to reach our goals together as a team. We support each other, evolve and grow together. Read more about us at futureordering.com.

At Future Ordering we are providing a digital ordering platform for global restaurant brands. Today we operate in ten countries with millions of transactions every month, supporting brands such as Max Burgers, KFC, Burger King, Bastard Burgers, and Sushi Yama. We are now looking for a Mobile App Engineer who wants end-to-end ownership of our mobile applications - from native app development and releases to customer collaboration, troubleshooting, and continuous improvements in production environments. About the role The Mobile App Engineer combines hands-on native mobile development with customer-facing technical ownership. You will build, maintain, and evolve Future Ordering’s Android and iOS applications while supporting customers in releases, troubleshooting, platform requirements, and operational improvements. You will take technical ownership of Future Ordering’s native Android and iOS applications and play a key role in how our apps evolve across international markets and customer environments. The role includes communication with customer stakeholders regarding app functionality, releases, technical requirements, platform changes, and operational improvements. You will work closely with Customer Success, Service Delivery, Support, and Development teams to ensure stable, compliant, and high-quality app experiences. This role could be a great fit if you are currently working as a Mobile Engineer, Android Developer, iOS Developer, or Mobile Consultant and want broader ownership across native app development, releases, production environments, and customer-facing technical collaboration. You will work hands-on with Kotlin, Swift, native Android and iOS applications, App Store Connect, Google Play Console, kiosk solutions, MDM environments, and production mobile applications used across international markets. Responsibilities Build, maintain, and continuously improve native Android applications using Kotlin. Build, maintain, and continuously improve native iOS applications using Swift. Own app publishing, updates, and release management in App Store Connect and Google Play Console. Investigate, troubleshoot, and resolve app-related issues across Android and iOS platforms. Support kiosk devices, managed device environments, and MDM-related configurations. Configure and support Android kiosk solutions and locked device environments. Act as a technical point of contact for customers regarding mobile apps, releases, platform requirements, and troubleshooting. Communicate technical topics clearly to both technical and non-technical customer stakeholders. Support customers in app-related decisions, platform requirements, and operational improvements. Coordinate app-related activities across Customer Success, Service Delivery, Support, and Development teams. Improve release routines, technical documentation, operational processes, and customer communication. Requirements +3 years of experience in native mobile app development within a SaaS or software environment. Very strong knowledge and hands-on experience with Kotlin development and native Android applications. Very strong knowledge and hands-on experience with Swift development and native iOS applications. Proven experience building, maintaining, and troubleshooting production-grade mobile applications. Experience with App Store Connect, Google Play Console, and mobile app release and publishing processes. Experience with Android kiosk solutions, MDM (Mobile Device Management), and Managed Google Play. Ability to independently structure, prioritize, and drive technical work forward. Strong ownership mentality for release management and app publishing across both Apple App Store and Google Play. Strong communication and stakeholder management skills. Fluent in English and Swedish is required. What you would get at Future Ordering A fair and competitive salary. Secure employment with retirement savings and pension plans, private health insurance, and self-improvement benefits. Hybrid work setup with a mix of working from home and from our office. Exercise during working hours and competitive wellness allowance. 30 days of paid leave. A collaborative workplace culture that encourages curiosity and ownership. Bring your talent to our attention Does this sound interesting? Hit apply and connect with us. Welcome! // The team at Future Ordering We are embracing you just like you are Our team and culture are our greatest assets. We strive for diversity and welcome all applications regardless of gender, gender identity, ethnicity, background, religion, sexual orientation, age, or functional variation. We foster a culture of curiosity, problem solving, communication, and knowledge sharing to reach our goals together as a team. We support each other, evolve, and grow together.