Cgi Sverige AB jobb

Are you ready to lead the transformation of service operations into the future? We are looking for a strategic and results-driven leader to drive the evolution toward a customer-centric, data-driven, AI-enabled, and automation-first organization. Your mission As a Service Operation Excellence & Agile Transformation Leader, you will play a key role in transforming service operations into a modern, proactive, and intelligent organization. You will: Lead the transformation toward a customer-centric, data-driven, AI-enabled, and automation-first operating model Shift from reactive service management to future ways of working based on four transformation pillars: Predictive – anticipate incidents, risks, demand, and service degradation before impacting customers Preventive – eliminate recurring issues through root cause removal, knowledge reuse, and automation Prescriptive – leverage data and AI to guide optimal operational decisions Autonomous – enable self-healing, auto-remediation, and intelligent service operations Increase speed, resilience, service quality, and customer experience without increasing operational risk What you will do You will drive operational excellence and lead transformation initiatives across the organization: Drive excellence across ITIL processes, including incident, problem, change, and knowledge management Enhance customer experience through improved service reliability, transparency, communication, and proactive service assurance Lead the adoption of AI-powered service management, AIOps, automation-by-default, observability, and self-healing capabilities Establish standardized, scalable, and measurable ways of working across service operations Lead agile transformation by enabling cross-functional, empowered, and outcome-driven teams Build and manage a KPI-driven performance framework focused on: Customer satisfaction and service experience Operational cost optimization MTTR/MTTD reduction Change success rate and auto-remediation rate Ticket reduction and productivity improvement SLO/SLA adherence Compliance Continuously improve service delivery, SLA fulfillment, and operational efficiency across services and business streams Who you are We are looking for an experienced leader who can turn strategy into measurable results: A senior IT service operations leader with a strong customer focus Proven track record of leading transformation in complex IT service, infrastructure, platform, or managed services environments Comfortable working with customers, service delivery leaders, technical teams, and executive stakeholders A strong change leader with a focus on outcomes, simplification, and business impact Passionate about building future-ready service operations using AI, automation, and data-driven insights Required skills and experience Extensive experience in ITIL-based service management (incident, problem, change, knowledge) Strong background in Operational Excellence, Lean, and continuous improvement Solid understanding of customer experience within IT services, including SLA/SLO management Experience working with Agile, DevOps, SRE, and product-oriented operating models Hands-on experience with AIOps, automation, observability, and AI-driven operations Proven ability to define and manage KPIs, SLAs/SLOs, dashboards, and service improvement plans Strong stakeholder management skills across all organizational levels Experience driving cost optimization, productivity improvements, compliance, and risk reduction Excellent communication, coaching, and transformation leadership skills Why join us? Lead a high-impact transformation program Work at the forefront of AI-driven service operations Influence both business outcomes and customer experience Be part of building a modern, future-ready organization Feel free to contact Karin Magnusson if you have any questions. [email protected]

Beskrivning av tjänsten CGI is looking for a senior Enterprise Architect to strengthen our Banking & Financial Services practice in Stockholm. The role focuses on Credit and core banking platforms, with a strong emphasis on Mainframe systems, enterprise integration, and modernization. You will work closely with our clients to define future IT direction, ensure architectural coherence, and support long-term transformation initiatives. The role combines strategic advisory responsibilities with a solid technical foundation, in line with Nordic values of trust, pragmatism, and collaboration. Dina framtida arbetsuppgifter Your future duties and responsibilities • Collaborate with senior stakeholders to define IT vision and target-state architecture • Translate business needs, regulatory requirements, and risk considerations into architecture roadmaps • Provide guidance on technology choices, modernization paths, and integration strategies • Support architecture governance and cross-domain alignment • Define enterprise architecture covering Mainframe and modern platforms • Design and govern integration architectures (APIs, middleware, messaging, event-driven solutions) • Support Mainframe modernization initiatives, including hybrid and incremental approaches • Contribute to cloud and hybrid architecture adoption in regulated banking environments • Ensure non-functional requirements such as security, resilience, scalability, and performance Kvalifikationer för att bli framgångsrik denna roll • At least 15 years of experience in enterprise architecture within Banking / Financial Services • Strong domain knowledge in Credit and core banking • Proven experience with Mainframe technologies (z/OS, COBOL, CICS, DB2) • Experience integrating legacy platforms with modern architectures • Familiarity with enterprise architecture frameworks (e.g. TOGAF) • Strong communication skills and experience working with senior stakeholders Want to Learn More? We look forward to hearing from you! Applications will be reviewed continuously, and the position may be filled before the final application deadline. For further information about this position, please contact the Hiring Manager Niriksha Shetty [email protected] What CGI Offers • Long-term and trusted client relationships • Assignments with real impact in the Nordic banking sector • Collaborative, respectful, and inclusive work culture • Opportunities for continuous learning and professional development • Competitive compensation and benefits