Simployer AB jobb

Do you want to join an ambitious and fast-growing HR-tech company? Are you experienced in customer management, and looking for a role where you can grow and unleash your full potential? As a Customer Success Manager (CSM) at Simployer you will ensure that our customers successfully adopt our product solutions by engaging with them at all stages in the customer life cycle. Your main goal is to lead the customer in the right direction for them to reach their desired outcome within HR Management and employee engagement. Through this you will drive retention, identify growth opportunities, and build community of ambassadors among our clients. Your responsibilities and tasks will be: - Manage your own customer portfolio throughout the full customer lifecycle from adoption to successful maturity, growth and advocacy. - Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. - Coordinate appropriate internal resources for each meeting, in order to obtain the desired outcome. - Develop and maintain a success plan in partnership with the client and execute against that plan - Manage contract renewals, expansion opportunities and proactive anti-churn work according to Simployers success strategy - Collect customer feedback regarding our products, and be an internal advocate for customer needs - Collaborate with our Product-, Marketing- and Salesteam to meet our customer expectations - Engage in different cross- functional projects, in order to scale more efficiently - Develop and maintain a high level of knowledge about the industry, the market, our competitors and relevant products and services. As a CSM, you will serve as the liaison between all parts of Simployer and the customer – facilitating collaboration between Product, Tech, Sales, Professional Services and other departments- all the time being the voice of the customer within our company. Therefore, it is a requirement that you are fluent in both Swedish and English, written and orally. Other skills and qualifications we are looking for: - 3+ years’ experience in a post-sale client facing role, working with increasing customer satisfaction, adoption, and retention. - Comfortable working with clients of all sizes and customer contacts of all levels. - Experience within SaaS business or the tech industry is advantageous. - A real passion for working with new technologies - experience within HRM is a plus - Experience with project- and stakeholder management - Embracing our core values: LEARN, LEAD, and DELIVER In Simployer, our employees are our most valuable resource. We have an inclusive culture built on mutual trust and respect, autonomy, shared sense of purpose and we are proud of being a Simployee. We know that a feeling of belonging is vital to have as an employee. Your well-being is important for us, and we know the importance of having a work-life balance. You will meet ambitious and skilled colleagues who inspire each other and enjoy working together. In Simployer, we give you room to grow, both professionally and personally. We want our employees to be seen and get recognition for their work. All employees should feel valued, included and appreciated; Every employee is unique, but equal, with us. A short message from hiring manager: Hi! My name is Isabel and I will be your new manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. I believe in ensuring psychological safety, and cultivating a team culture of personal development, knowledge sharing, meaning and fun ! I look forward to receiving your application. Don't hesitate to reach out to me if you have questions regarding the position! The position is a full-time position in the Stockholm office. Selection and interviews will take place on an ongoing basis. We are looking forward to your application! Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?

Våra experter inom skatt och moms stöttar företag över hela Sverige, såväl ekonomiavdelningar som revisorer, och vår expertis är avgörande när företag navigerar genom komplexa skattefrågor. Vårt erbjudande bygger dels på vår faktabank, där komplexa skattefrågor och aktuella rättsfall tolkas på ett enkelt och tillgängligt sätt, samt att vi erbjuder frågesupport där kunder kan kontakta oss – skriftligen eller via telefon – för att få ytterligare hjälp att tolka rättsläget eller med hur en frågeställning påverkas av deras specifika förutsättningar. Utöver detta håller vi kurser, både mer allmänna som Skatteträffen och mer nischade djupdykningar i aktuella ämnen, skriver artiklar och referat, samt håller oss uppdaterade på det vi tycker är roligast i världen; skatt och moms! Våra kunder har stort förtroende för vår kompetens när de möter utmaningar på skatteområdet och behöver någon att bolla med. Vi hanterar frågor relaterade till i princip hela skatteområdet, allt från personbeskattning till företagsbeskattning. Vi söker nu dig som vill bli en av våra experter inom skattefrågor med särskild specialisering mot fåmansföretag. Vi önskar att du har en gedigen kunskap inom skatterätt, och samtidigt är nyfiken på att vidareutveckla dig inom alla våra expertområden inom skatt. Du följer utvecklingen inom ditt specialistområde och delar med dig av din kunskap - både till våra kunder och inom teamet. Ditt team består av andra skatte- och momsexperter som alla arbetar på ett liknande sätt. Gruppens gedigna kompetens och långa erfarenhet skapar en unik arbetsmiljö med stort fokus på samarbete, nyfikenhet och ständig utveckling av vår expertkompetens. Vi ser till att ligga i framkant och följer utvecklingen inom våra expertisområden. Vi sitter i Göteborg, vilket även är tjänstens placeringsort. Tjänsten innebär visst resande för kurser på annan ort, ca 10 - 20 dagar per år. Rollen innebär att på ett enkelt sätt – muntligt och skriftligt – förklara skatteregler och rättsfall, särskilt inom området för fåmansföretag, för våra kunder. Vi ger komplett service genom att: - Vara ett bollplank och besvara våra kunders frågor i olika kanaler - Bidra till att uppdatera och utveckla våra digitala produkter på skatteområdet med nyheter, artiklar, interaktiva verktyg, m m. - Utveckla och hålla kurser och webinar – både öppna och företagsanpassade (digitalt och on-site) - Kontinuerligt följa utvecklingen och fortsätta bygga vår ledande position inom skatterätt. Du kommer att skriva artiklar och uttala dig inom ditt expertområde i externa kanaler såsom sociala medier, podcaster etc. För att trivas och lyckas i rollen tror vi att du har en akademisk examen inom juridik eller ekonomi. Du har många års relevant arbetslivserfarenhet inom skatterätt, gärna av rådgivande karaktär eller exempelvis på Skatteverkets rättsavdelning, med fokus på fåmansföretag. Vårt arbete är till stor del teambaserat och bygger på samarbete, även mellan våra specialistområden. Därför är det viktigt att du är en god lagspelare som drivs lika mycket av att utveckla dina kollegor som att utveckla dig själv. På så sätt är du med och utvecklar vår samlade kompetens och vårt kunderbjudande. Här kan du se hur våra experter presenterar sig för kunderna Hos oss blir du del av en inkluderande kultur och kommer ha varierande arbetsuppgifter, mycket kundkontakt och en flexibel arbetsvardag. Du kommer att ha tätt samarbete med kompetenta kollegor och kontinuerligt utvecklas inom teamets samtliga expertisområden. Du är med och påverkar våra arbetssätt och driver självständigt egna initiativ, som till exempel att ta fram utbildningar inom områden du brinner för och som du ser att våra kunder efterfrågar och behöver. Denna tjänst kommer vara en del av ett verksamhetsområde som under året bryts ut under varumärket Tholin & Larsson. Urval och intervjuer kommer att ske löpande. Vi ser fram emot din ansökan! Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?

At Simployer, our Customer Care Agents (CCAs) play a crucial role in nurturing relationships with our existing clients. They thrive on tackling challenges head-on, assisting our customers in various issues, big or small. We seek individuals who relish in finding solutions and aiding customers in harnessing the full potential of our products. Are you passionate about providing exceptional customer service? If so, this can be a unique opportunity for you to join a fast growing SaaS company. We are now in search of persons interested in part-time work, helping us out during holidays, sick leaves and busy times in general. The scope will be according to further agreement, tentatively within a 20% position, or up to app. 30 hours a month. Key Responsibilities: - Engage with customers via phone, email, and chat, delivering timely and professional assistance. - Offer comprehensive support, including troubleshooting technical issues and providing product insights. - Handle customer inquiries related to invoices and subscriptions with efficiency and accuracy. - Maintain meticulous records of customer interactions using our CRM system. - Collaborate closely with internal teams to address customer needs and resolve issues effectively. - Proactively identify areas for process improvement and contribute ideas to enhance our service delivery. - Strive to exceed customer satisfaction targets and uphold service level agreements. Our diverse company culture unites colleagues from various backgrounds and locations, creating a collaborative environment. Your teammates are based in both Norway and Sweden, so you can work either from our office in Sarpsborg or Stockholm. We operate in a hybrid manner – combining remote and office work- and after a thorough training you´ll also have the opportunity to work remote. Message from the hiring manager: Hello! I'm Tobias Carneteg, your future manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. The Simployer culture is a source of pride, and joining us means becoming an integral part of it. - Previous experience in a customer facing role - Fluent in either Norwegian or Swedish, as well as English, with excellent written and verbal communication skills. - Strong problem-solving abilities and a proactive mindset when tackling challenges. - Display empathy and patience in addressing customer concerns and inquiries. - Proficient in using CRM software and other relevant tools to manage customer interactions. - Exceptional organizational skills, with the ability to multitask and prioritize effectively. We're seeking individuals who is naturally curious and thirsty for knowledge, continuously seeking opportunities to learn and grow. You should have a keen interest in both software and service-related tasks. Your ability to build meaningful connections with customers, partners, and colleagues, will foster collaboration and drive collective success. At Simployer, our employees are our greatest asset. Our inclusive culture is founded on trust, respect, autonomy, and a shared purpose. Your contributions will be acknowledged and valued. If this resonates with you, we'd love to learn about your strengths, aspirations, and what brings you joy at work. Interested? Submit your application in English. Selection is ongoing. For questions or further details, contact Tobias Carneteg, Customer Care Manager, at +46 730 28 00 26 or [email protected]. Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?

Are you passionate about providing exceptional customer service? Join our vibrant team at Simployer as a Customer Care Agent (CCA), where you'll have the opportunity to work both remotely and from our office in Stockholm. As a CCA, you'll be at the forefront of our commitment to delivering outstanding customer experiences. Key Responsibilities: - Engage with customers via phone, email, and chat, delivering timely and professional assistance. - Offer comprehensive support, including troubleshooting technical issues and providing product insights. - Handle customer inquiries related to invoices and subscriptions with efficiency and accuracy. - Maintain meticulous records of customer interactions using our CRM system. - Collaborate closely with internal teams to address customer needs and resolve issues effectively. - Proactively identify areas for process improvement and contribute ideas to enhance our service delivery. - Strive to exceed customer satisfaction targets and uphold service level agreements. Simployer consultants forge strong client relationships, aiding them in overcoming challenges big and small. We seek individuals who relish in finding solutions and aiding customers in harnessing the full potential of our products. Our consultants are both service-minded and goal-oriented, and we are committed to fostering their personal growth and empowerment within the company. Our diverse company culture unites colleagues from various backgrounds and locations, creating a collaborative environment. Your teammates are based in both Norway and Sweden, and we operate in a hybrid manner – combining remote and office work. Message from the hiring manager: Hello! I'm Tobias Carneteg, your future manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. The Simployer culture is a source of pride, and joining us means becoming an integral part of it. - Previous experience in a customer facing role - Fluent in Swedish and English, with excellent written and verbal communication skills. - Strong problem-solving abilities and a proactive mindset when tackling challenges. - Display empathy and patience in addressing customer concerns and inquiries. - Proficient in using CRM software and other relevant tools to manage customer interactions. - Exceptional organizational skills, with the ability to multitask and prioritize effectively. We're seeking an individual who is naturally curious and thirsty for knowledge, continuously seeking opportunities to learn and grow in your role. Your ability to build meaningful connections with customers, partners, and colleagues, will foster collaboration and drive collective success. What we offer: At Simployer, our employees are our greatest asset. Our inclusive culture is founded on trust, respect, autonomy, and a shared purpose. We value work-life balance and provide avenues for professional and personal growth. Your contributions will be acknowledged and valued. If this resonates with you, we'd love to learn about your strengths, aspirations, and what brings you joy at work. Interested? Submit your application in English. Selection is ongoing. For further details, contact Tobias Carneteg, Customer Care Manager, at +46 730 28 00 26. Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?

Våra experter inom arbetsrätt, HR och lön stöttar arbetsgivare i hela Sverige, och våra kunder har stort förtroende för Simployers expertkompetens när de möter utmaningar. HR-medarbetare, löneavdelningar och chefer ställer oss bland annat frågor inom organisationsförändringar, uppsägningar, GDPR, kollektiv arbetsrätt och förhandling mm. Vi söker nu dig som vill bli en av våra experter inom arbetsrätt, lön och HR. Vi önskar att du har djup kunskap inom arbetsrätt, och samtidigt är nyfiken på att vidareutveckla dig inom alla våra expertområden. Du följer utvecklingen inom ditt specialistområde och delar med dig av din kunskap - både till våra kunder och inom teamet. Ditt team består av sex experter som alla arbetar med HR-, arbetsrätt-, och lönefrågor i Sverige. Gruppens gedigna kompetens och långa erfarenhet skapar en unik arbetsmiljö med stort fokus på samarbete och ständig utveckling av våra kompetenser. Vi ser till att ligga i framkant och följer utvecklingen som påverkar våra expertisområden. Kollegorna i expertgruppen är placerade centralt i Stockholm och Göteborg. Denna roll är placerad i Stockholm, men du kommer att resa regelbundet till Göteborg för att träffa dina kollegor där. Rollen innebär att på ett enkelt sätt – muntligt och skriftligt – förklara lagar, regler och vad som är best practice för våra kunder. Vi ger komplett service genom att: - Vara ett bollplank och besvara våra kunders frågor i olika kanaler - Bidra till att uppdatera och utveckla våra digitala produkter inom arbetsrätt, lön och HR-relaterade områden med nyheter, artiklar, interaktiva verktyg, mm. - Utveckla och hålla kurser och webinar – både öppna och företagsanpassade (digitalt och on-site) - Kontinuerligt följa utvecklingen och fortsätta bygga Simployers ledande position inom HR-området. Du kommer samarbeta med vår marknadsavdelning, skriva artiklar och uttala dig om ditt expertområde i externa kanaler såsom tidningar, podcaster etc. För att trivas och lyckas i rollen tror vi att du har en akademisk examen inom arbetsrätt, och gärna också utbildning inom HR. Du har flera års relevant arbetslivserfarenhet inom arbetsrätt och HR, gärna av rådgivande karaktär. Vårt arbete är till stor del teambaserat och bygger på samarbete, även mellan våra specialistområden. Därför är det viktigt att du är en god lagspelare som drivs lika mycket av att utveckla dina kollegor som att utveckla dig själv. På så sätt är med och utvecklar vår samlade kompetens och vårt kunderbjudande. Hos Simployer blir du del av en inkluderande kultur och kommer ha varierande arbetsuppgifter, mycket kundkontakt och en flexibel arbetsvardag. Du kommer ha tätt samarbete med kompetenta kollegor och kontinuerligt utvecklas inom teamets samtliga expertisområden. Du är med och påverkar våra arbetssätt och driver självständigt egna initiativ, som till exempel att ta fram utbildningar inom områden du brinner för och som du ser att våra kunder efterfrågar och behöver. Urval och intervjuer kommer att ske löpande. Vi ser fram emot din ansökan! Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?