GlobalConnect AB jobb

AR Specialist – Group Accounts Receivable Would you like to play an important role in strengthening customer relationships, improving cash flow, and creating a smooth customer experience? In this role, you'll combine finance, customer dialogue, and business insight to help ensure that payments, processes, and partnerships work better every day. About the role You'll join Group Accounts Receivable in a Nordic setup where collaboration across teams and countries is part of everyday work. As an AR Specialist, you'll be a central point of contact between our customers and the business. While ensuring accurate cash application and reconciliations, you'll also work proactively with customer queries, payment behaviors, and dispute handling. This is a role where attention to detail goes hand in hand with communication and business understanding. Your day may start by allocating incoming payments and investigating discrepancies before moving into discussions with customers and internal stakeholders to resolve questions, clarify outstanding balances, or support dispute resolution. Along the way, you'll work closely with Billing, Sales, Customer Service, and Finance to help create a consistent customer experience while contributing to healthy cash flow and working capital. You'll be part of a team that values collaboration, continuous improvement, and finding smarter ways of working. Through your daily work, you'll help improve payment patterns, reduce overdue balances, and ensure reliable financial data that supports business decisions. What you'll focus on Managing cash application and allocation of incoming payments Handling customer queries, payment discrepancies, and dispute follow-up Supporting reconciliations and month-end closing activities Preparing and maintaining AR reporting and data quality Collaborating across Finance, Billing, Sales, and Customer Service to improve customer experience and cash flow The team and why GlobalConnect At GlobalConnect, you'll become part of a Nordic organization that provides critical digital infrastructure and connectivity across the region. Behind every connection is a business function helping customers, colleagues, and communities stay connected. You'll join a collaborative Accounts Receivable team within our Shared Service Center, where operational quality and customer value go hand in hand. Here, you'll work across functions and countries, gaining broad exposure to the business while helping improve processes, customer relationships, and financial performance. This is an opportunity to build experience in a business-facing finance role where your work has a visible impact on both customers and the organization. To thrive in this role, we think you need Experience within Accounts Receivable, Order-to-Cash, Finance, or Business Support Understanding of cash application, reconciliations, and AR processes Excel skills; experience with ERP systems Experience in multinational or Shared Service Center environments Experience handling customer queries and supporting dispute resolution Fluency in Swedish and English Why join us? You’ll be part of a Nordic organization within critical digital infrastructure, where finance plays a key role in enabling growth. Here, you’ll directly manage cash flow, working capital, and business performance - while helping build a more data-driven, standardized, and scalable AR function No cover letter needed – just send your CV or LinkedIn profile. Apply today and be part of our transformation journey! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Are you motivated by leading large-scale infrastructure programs that shape how societies stay connected? Do you thrive in complex environments where commercial, technical, and stakeholder considerations need to come together to deliver critical projects successfully? At GlobalConnect, we are investing significantly in fiber infrastructure and datcenters across the Nordics and Northern Europe. As Program Manager – Fiber Infrastructure Projects, you will lead some of our largest and most business-critical infrastructure programs, working across multiple countries and stakeholder groups to ensure successful project delivery from initiation through operational handover. Example of similar project you'll lead: https://globalconnectgroup.com/digital-highway/ To succeed in this role, you likely have: Proven experience delivering large-scale infrastructure projects with accountability for budget, timeline, risk, and execution Experience managing EPC/main contractor relationships, commercial contracts, change management, and negotiations Strong stakeholder management experience with steering committees, senior leadership, customers, contractors, and authorities Experience working in telecommunications infrastructure is preferred, though backgrounds from energy, utilities, power, or other complex infrastructure sectors are also highly relevant Fluency in English and the ability to operate effectively in an international environment About the role and the team This is a senior role with significant responsibility and visibility across the business. You will report to the Project Steering Committee (SteerCo) and work closely with teams across engineering, procurement, operations, finance, legal, and commercial functions. The role focuses primarily on large terrestrial fiber infrastructure projects as well as datacenter buildout across the Nordics and Northern Europe. You will play a central role in driving execution, managing risk, coordinating stakeholders, and ensuring projects are delivered according to agreed objectives. You will join an environment where decisions lead to action, where collaboration across functions is critical, and where you will have both ownership and strong internal support to succeed. What you’ll be working on Leading fiber infrastructure projects throughout the full project lifecycle, from initiation to commissioning and handover Establishing project plans covering governance, budget, forecasting, risk management, reporting, and execution Coordinating internal teams, consultants, contractors, suppliers, and customer stakeholders across multiple countries Managing commercial and contractual matters together with procurement and project support functions Driving communication and decision-making with steering committees and CEO/ CFO Managing risks, deviations, and change requests while ensuring early escalation when needed Supporting business cases, pre-studies, and feasibility work for future infrastructure investments Who we are looking for We believe you are a structured and calm leader who is comfortable operating in high-visibility and high-responsibility environments. You are able to balance commercial, operational, and stakeholder demands while maintaining progress and creating clarity for the people around you. You likely bring experience from complex infrastructure environments where execution, governance, and stakeholder coordination have been central to your role. You are confident presenting to senior stakeholders, steering committees as well as CEO and CFO, and you know the importance of proactive risk management and clear communication in large-scale project delivery. Our recruitment process First interview with People Partner Hiring Manager interview Personality and ability tests feedback and discussion with People Partner Case interview with Hiring Manager and peer/ stakeholder Final alignment meeting References This is an opportunity to play a key role in projects that are central to the future of digital infrastructure in the Nordics. You will join a collaborative and fast-moving environment where your contribution will have visible impact from day one. No need for a personal letter – just send us your CV or LinkedIn profile. Join us and be part of the growth in the most exciting company within critical digital infrastructure in Northern Europe! Apply today! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

At GlobalConnect, we build and operate the digital infrastructure that businesses and societies rely on every day. We are now looking for a Commercial Manager to manage the commercial growth agenda for our Enterprise segment. This is a role for someone who enjoys combining strategic thinking with practical execution. You will work closely with senior leaders across the business and play a key role in shaping how we bring products, services, and commercial initiatives to market. We believe you bring: Experience leading commercial growth efforts, go-to-market activities, or other strategic business programs Experience working with complex B2B products and services Solid stakeholder management experience across multiple functions and seniority levels Experience developing business cases, commercial strategies, value propositions, or pricing initiatives Fluent English; a Nordic language is considered a plus. About the role and your team: You will join our Commercial Strategy & Growth organization and become the commercial lead for the Enterprise segment. Working closely with Sales, Product, Marketing, Customer Experience, and the Enterprise leadership team, you will help define commercial priorities and ensure that strategic initiatives are translated into measurable business results. The team currently consists of colleagues across Norway and Denmark, and this role will grow our presence in Sweden. The position is based in Stockholm and reports to the Head of Commercial Management. What you'll be working on: Own and shape the commercial strategy and growth agenda for the Enterprise segment Manage go-to-market initiatives and commercial launches in collaboration with cross-functional teams Develop value propositions, commercial offerings, and pricing approaches Build business cases and support decisions around new products and commercial opportunities Translate customer, market, and competitive insights into business actions Guide strategic initiatives from idea through implementation and follow-up Create alignment across Sales, Product, Marketing, and other key stakeholders Who we are looking for You bring initiative and enjoy translating ideas into real outcomes. You are comfortable navigating a complex stakeholder environment and know how to build alignment even when priorities differ. You combine commercial thinking with a structured approach and can move between strategic discussions and operational execution. You are presenting recommendations, building engagement around your ideas, and helping guide decisions without formal authority. Experience from telecom is valuable, but we also welcome candidates from industries such as energy, banking, financial services, consulting, or other environments with complex B2B offerings. Our recruitment process Talent Acquisition Screening Interview Hiring Manager Interview Personality and ability tests feedback and discussion with Talent Acquisition Case interview with Hiring Manager and peer/stakeholder Final alignment meeting References This is an opportunity to be responsible for a strategically important area and help shape the future direction of our Enterprise business across the Nordics. No need for a personal letter – just send us your CV or LinkedIn profile. Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Senior AR Specialist – Group Accounts Receivable (Collections & Dispute Resolution) Want to turn complex AR challenges into real business impact? In this role, you’ll work at the core of Accounts Receivable—managing cash flow, improving processes, and solving complex cases that matter About the role You’ll join Group Accounts Receivable in a Nordic setup where collaboration across teams and countries is essential. This is not a transactional AR role. Instead, you’ll focus on complex and critical cases - disputes, discrepancies, and aged receivables - where your ability to analyze, connect the dots, and drive resolution makes a real difference You’ll take full ownership from issue to resolution, ensuring financial accuracy while improving cash flow and how the business works. In practice, that means moving between data and dialogue, reviewing overdue portfolios, resolving customer disputes, aligning with Sales, Delivery, Billing, and Finance, and turning insights into action. What you’ll focus on Owning complex AR cases end-to-end (disputes, escalations, discrepancies) Managing dispute resolution and eliminating root causes Managing aged receivables to improve cash flow and working capital Using data (DSO, trends, cash drivers) to guide decisions Supporting month-end close and ensuring AR accuracy Involved in improving Order-to-Cash processes, automation, and ways of working What you’ll do Resolve complex AR and dispute cases from start to finish Manage collections with focus on cash flow and risk Analyze AR performance and provide actionable insights Collaborate across Finance, Sales, Delivery, Billing, and Treasury Contribute to continuous improvements across Order-to-Cash Who you are You bring solid AR experience and a methodical approach, combined with a clear sense of business impact. You’re comfortable working in complexity, collaborating across functions, and moving things forward You don’t just solve problems - you improve how things work. What you bring Experience in Accounts Receivable, Collections, and Order-to-Cash Demonstrated ability to handle complex AR cases and disputes Solid analytical skills (DSO, KPIs, cash forecasting) Experience in multinational or Shared Service Center environments Accounting background + fluency in Swedish & English Advanced Excel skills; experience with ERP systems Nice to have Experience in international payments or treasury Experience in reporting, reconciliation, or AR transformation Why join us? You’ll be part of a Nordic organization within critical digital infrastructure, where finance plays a key role in enabling growth. Here, you’ll directly manage cash flow, working capital, and business performance - while helping build a more data-driven, standardized, and scalable AR function No cover letter needed – just send your CV or LinkedIn profile. Apply today and be part of our transformation journey! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Do you enjoy combining hands-on system work with continuous improvement? Are you motivated by building strong internal capability and making everyday HR processes work better for the business? We are looking for an HRIS Specialist to join GlobalConnect’s People Center of Excellence. In this role, you will help strengthen how we manage, improve, and support key HR systems, with SAP SuccessFactors as the main platform. You will work closely with HR, managers, and IT, and play an important role in making our HR application landscape more effective, reliable, and easier to work with. What you need to succeed Several years of hands-on experience working with SAP SuccessFactors HR modules in a superuser, specialist, or consultant capacity Experience with light system configuration, permissions, data updates, testing, and ongoing system improvements Good understanding of HR processes across the employee lifecycle and how they are supported in HR systems Experience identifying improvements, supporting updates and releases, and helping the business get more value from existing systems Confidence working closely with HR, managers, and IT to solve issues and move changes forward About the role and the team You will join our HR Center of Excellence and report to Søren Kollenberg, Senior Director, People Center of Excellence. You will also work closely with another HRIS Specialist in Sweden and collaborate with colleagues across Denmark, Sweden, Norway, Finland, and Germany. This is a role with both operational depth and long-term impact. Our HR application landscape is becoming more complex, and we want to strengthen internal ownership of key processes and systems. You will be part of that journey by improving how we manage our current setup, supporting critical HR processes, and contributing to future system changes where needed. What you’ll be working on Own and develop superuser responsibilities within HR, with a strong focus on SAP SuccessFactors HR modules and related HR processes Work hands-on with light configuration, permissions, reporting, testing, troubleshooting, and continuous improvements in the system landscape Work closely with supplier/ support partners Handle recurring annual and biannual activities linked to HR systems, reviews, and process support Support colleagues with a wide range of ad-hoc needs, from data changes and user support to urgent issue resolution when integrations or workflows are affected Help assess, prepare, and implement changes in the HR application landscape, including decommissioning selected systems and supporting implementation of new solutions where relevant Work closely with HR and IT on tickets, releases, system changes, governance questions, and process improvements Who we are looking for You are someone who enjoys working close to both systems and people. You have strong hands-on system knowledge and like solving practical problems, but you also see the bigger picture and can help recommend a way forward. You work in a structured and quality-focused way, communicate clearly, and collaborate well across functions. You are comfortable with changing priorities and can move quickly between ad-hoc support and longer-term improvement work. Just as importantly, you enjoy that mix and see it as a natural part of the role. We are looking for someone who has likely worked as an HRIS specialist, application specialist, superuser, or consultant within SAP SuccessFactors HR modules, and who enjoys combining hands-on system work with continuous improvement. It is a plus if you also have experience with Peakon, Power BI, system upgrades, or supporting decommissioning and implementation work across business applications. Does this sound like you? If so, we would love to hear from you. Our recruitment process Talent Acquisition Screen Hiring Manager interview Personality and ability tests feedback and discussion with Talent Acquisition Case interview with Hiring Manager and peer/stakeholder Final alignment meeting References This is a great opportunity to join a team with a strong work environment, make a clear impact, and help improve vital systems that support both your closest colleagues and the business at large. No need for a personal letter – just send us your CV or LinkedIn profile. Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today! Practical Information This position welcomes candidates that like to work from either our Stockholm office or our Copenhagen office. We have a hybrid way of working with the expectation of you being in the office 3 days per week. We do not offer relocation packages or work visas for this position. GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Are you excited by the newest developments in the field of network technology? Do you aspire to be part of a team that delivers the next generation of secure, high-performance networks to enterprise customers across the Nordics? If so, this opportunity is tailor-made for you! About the role As a Network Technician at GlobalConnect, you'll be joining a Pan-Nordic team responsible for 3rd level operations where we are supporting the future of B2B and B2G network solutions. You will be part of a growing business that offers exposure to innovative technologies and provides a steep learning curve. In this role, you'll focus on troubleshooting and maintaining critical network systems while also working on advanced SD-WAN, firewall, and WiFi platforms like Fortinet, HPE Aruba, and Versa Networks. You will have the unique opportunity to handle 3rd-level operations, ensuring the ongoing performance of one of Europe’s largest and most complex ISP networks. Here are some examples of key responsibilities during a typical day: Collaborating with our Network Operations and Engineering teams to manage and resolve incidents and escalations. Maintaining Layer 2/3 network systems and overseeing SD-WAN services (Underlay, Overlay, Add-On). Alongside these responsibilities, you will continuously observe the network's performance, resolve advanced issues, handle alterations in system configuration, and maintain consistent operations to provide continuous service to our clients. You’ll also keep documentation up-to-date and train local Customer Service departments to strengthen their knowledge. Why join us? At GlobalConnect, your work entails more than network upkeep; you'll be contributing to innovative advancements. The role provides a platform to interact with up-and-coming technologies set in a lively and quick-tempo scene, where you'll join forces with a closely connected team that excels through collaboration. You’ll participate in exciting projects that let you expand your expertise in software-defined networks and gain hands-on experience with advanced security solutions for large-scale networks. We value your development and will provide training to ensure you stay at the forefront of the industry. Your contributions will directly impact public and private sector clients, making you an essential part of our mission to provide high-stability connectivity. To succeed in this role, we believe you have: Deep expertise in Fortinet technologies, including FortiGate FW/SD-WAN routers, FortiExtender 4G/5G modems, FortiSwitch, and FortiAP WiFi APs. Solid experience with TCP/IP, Routing & Switching, and SD-WAN services such as Underlay, Overlay, and Add-On. Experience with platforms such as Versa and Aruba. Familiarity with ITIL and tools like ServiceNow, JIRA, and MS Teams. Fluency in English (both written and spoken) to effectively communicate across our Pan-Nordic team and with customers. A security clearance is required for this position, so it is important that you can be approved in the country you're applying for. Excited to take the next step? We are looking for someone who is motivated by the opportunity of working with complex, large-scale networks and is excited about the prospect of becoming an expert in secure overlay networks. If you are interested in making a difference in how enterprises and governments stay connected, we want to hear from you! If you’re excited about this opportunity but don’t meet every single requirement, don’t worry! We’d still love to hear from you. No need for a personal letter – just send us your CV or LinkedIn profile. GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Supporttekniker Service Desk Vill du arbeta nära nätet som är den digitala ryggraden i samhället? Som Supporttekniker i Service Desk hos GlobalConnect är du med och säkerställer stabil och tillförlitlig kommunikation för våra B2B-kunder – varje dag. Om rollen I rollen som Supporttekniker i dagteamet arbetar du mitt i hjärtat av vår nätverksamhet. Du hanterar larm, felsöker incidenter och ser till att våra tjänster är tillgängliga när samhället behöver dem. Du arbetar tillsammans med kollegor i Service Desk och 24/7-teamet och ansvarar för att övervaka, felsöka och koordinera ärenden. Tempot kan vara högt och du hanterar flera parallella ärenden samtidigt – alltid med fokus på kvalitet och kund. Dina arbetsuppgifter • Felsöka nätverksärenden inom Fortinet, SD-WAN, routing och säkerhet • Hantera kundincidenter vid larm eller avbrott • Supportera kunder, kollegor och underleverantörer via ärendehanteringssystem • Eskalera och fördela ärenden för korrekt prioritering och arbetsfördelning • Dokumentera och ta fram rapporter (RFO/RCA) vid större incidenter • Bidra till förbättring av rutiner och arbetssätt inom Service Desk För att lyckas i rollen behöver du • Relevant utbildning inom nätverk, gärna på högskolenivå • CCNA-certifiering eller stark motivation att ta CCNA • 1–2 års erfarenhet från Service Desk, Help Desk eller liknande teknisk supportroll • Flytande svenska och engelska i tal och skrift Du är strukturerad, ansvarstagande och analytisk. Du har ett tydligt kundfokus och samarbetar gärna med andra och trivs när tempot är högt. Teamet och varför GlobalConnect GlobalConnect bygger, äger och driver den digitala infrastrukturen som förbinder företag och samhällen i Norden. Vårt nät är samhällskritisk infrastruktur – när det fungerar märks det knappt, men när det ligger nere påverkas sjukhus, kommuner och företag direkt. Som Supporttekniker är du en del av den kedja som säkrar tillgänglighet, kvalitet och stabilitet. Rollen ger dig en stark teknisk grund och möjlighet att utvecklas vidare inom nätverk, säkerhet eller andra delar av verksamheten om du så önskar framöver. Ansökan Vi går igenom ansökningar löpande och ser fram emot att höra från dig! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

UX / Frontend Developer Do you want to work with user experience in a product that supports real operational deliveries? As a UX / Frontend Developer at GlobalConnect, you will work with the continuous development of our DeliveryPortal, focusing on usability, clarity, and sustainable frontend solutions. About the role In this role, you will work with both UX and frontend development, focusing on creating clear, usable, and maintainable interfaces. You will collaborate closely with developers, product owners, architects, and stakeholders to understand needs, design solutions, and ensure that functionality supports daily operations. The work is focused on improving and evolving an existing product used in a business-critical context, with an emphasis on usability, structure, and long-term quality. Your main responsibilities • Understand user and stakeholder needs and translate them into UX and frontend solutions • Create and refine UX designs, flows, and interfaces for the DeliveryPortal • Implement and maintain frontend functionality using Angular, TypeScript, HTML, and CSS • Work closely with frontend, backend, and fullstack developers to ensure feasible and maintainable solutions • Contribute to and improve our existing design system • Ensure usability, consistency, and clarity across the user interface What you need to succeed - Experience working with UX and user-centered interface design - Frontend development experience, preferably with Angular - Solid knowledge in Figma - Experience collaborating with developers and stakeholders Experience from working with larger systems, internal tools, or business-critical applications is an advantage. Experience designing and developing accessible digital solutions, with an understanding of WCAG principles, is considered a plus. Personal qualities You are engaged, structured, and communicative. You value collaboration and are comfortable discussing requirements, constraints, and design choices with both technical and non-technical stakeholders. You take responsibility for your work and contribute to a constructive team environment. Why GlobalConnect At GlobalConnect, you will join a dedicated and collaborative team working with solutions that support real delivery processes. The role offers the opportunity to develop your UX competence, influence how usability and frontend are approached, and over time grow further in your technical scope, including toward a more fullstack-oriented role if desired. GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Skiftgående Supporttekniker Service Desk (Vikariat) Vill du arbeta nära nätet som är den digitala ryggraden i samhället? Som Supporttekniker i Service Desk hos GlobalConnect är du med och säkerställer stabil och tillförlitlig kommunikation för B2B-kunder – varje dag. Rollen är ett vikariat från mars-september. Den här rollen är för dig som har: - Relevant utbildning inom nätverk gärna på högskolenivå - CCNA-certifiering eller stark motivation att ta CCNA - 1–2 års erfarenhet från Service Desk, Help Desk eller liknande teknisk supportroll - Flytande svenska och engelska i tal och skrift Om rollen och teamet I rollen som skiftgående Supporttekniker får du en central plats i GlobalConnects vardag. Här jobbar du mitt i hjärtat av vår nätverksamhet – bokstavligen – med att se till att våra största kunder inom B2B alltid får tillgång till stabil och snabb service. Du felsöker, supportar och dokumenterar ofta under tidspress och blir en viktig del i att hålla våra tjänster tillgängliga. Tillsammans med kollegor i Servicedesk hanterar du både stora och små ärenden, oavsett om det handlar om att svara på ett inkommande larm, lösa en teknisk incident eller skicka vidare ett ärende till rätt person. Du kommer oftast ha hjälp från en kollega under skiften, men det kan förekomma tillfällen där du arbetar själv. Det här jobbet passar dig som gillar struktur, trivs med variation och vill bidra till att våra tjänster håller hög kvalitet – oavsett tid på dygnet. Ingen dag är den andra lik, men varje dag spelar roll. Arbetsuppgifter: - Felsöka nätverksärenden inom Fortinet, SD-WAN, routing, och säkerhet - Supportera kunder, kollegor och underleverantörer via ärendehanteringssystemet - Åtgärda kundincidenter vid larm eller avbrott - Felsöka, hantera eskalationer och dispatcha ärenden för jämn arbetsfördelning - Dokumentera och producera rapporter (RFO/RCA) vid större avbrott - Bidra till att förbättra rutiner och processer i Servicedesk Vem vi söker Kort sammanfattat söker vi dig som är ansvarstagande, analytisk, lösningsorienterad och strukturerad. Du trivs i en roll med många parallella ärenden, har ett tydligt kundfokus och samarbetar gärna med andra. Du kommunicerar lugnt och tydligt även när tempot är högt och har ett genuint intresse för nätverk, teknik och felsökning. Varför GlobalConnect? Du blir en del av ett erfaret team som arbetar med samhällskritisk digital infrastruktur – där tillgänglighet, kvalitet och samarbete är avgörande. Från rollen som Supporttekniker finns det karriärsvägar internt mot både djupare tekniska roller eller mot produkt och säljroller. Om du vill ha en fot in till en karriär inom telco är det här en utmärkt möjlighet! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Bygg nästa stora affär inom Nordens kritiska digitala infrastruktur Vill du ta en nyckelroll i hur framtidens digitala infrastruktur säljs i komplexa, indirekta affärer? Hos GlobalConnect finns en marknad med enorm potential – men inga genvägar. Vi söker dig som vill driva affärer i carrier-världen tillsammans med systemintegratörer och andra aktörer som bygger sina tjänster på vår nät- och datacenterinfrastruktur. Det här är ett segment som fortfarande är långt ifrån fullt utvecklat – och där rätt kommersiellt hantverk gör verklig skillnad. Är det här du? Du känner igen dig om du: - Har erfarenhet av carrier-, telecom- eller infrastrukturförsäljning - Har arbetat med indirekt försäljning via systemintegratörer, MSP:er eller liknande aktörer - Vet hur det är att inte äga slutkunden, men ändå ta fullt kommersiellt ansvar - Trivs i långa, komplexa säljcykler med flera beslutsfattare och intressenter - Kommunicerar obehindrat på svenska och engelska Om rollen Som Key Account Manager inom Carrier System Integration utvecklar du affärer med kunder som själva levererar IT-, nät- eller molntjänster baserade på GlobalConnects nät- och datacenterinfrastruktur. GlobalConnect har en av Nordens starkaste plattformar inom kritisk digital infrastruktur. Nu fortsätter vi att växa genom långsiktiga kundrelationer där våra kunder använder vår kapacitet som grund för sina egna erbjudanden. Du blir en del av ett nordiskt säljteam med hög senioritet och stort förtroende. Här får du frihet att driva affären på ditt sätt, men alltid med nära stöd från kollegor inom teknik, leverans och produkt. Det här är en roll för dig som gillar när affären kräver tålamod, struktur och tydligt ägarskap – och där du får mandat att utveckla både affären och kundrelationen över tid i ett indirekt affärsupplägg. En typisk vecka kan innehålla - Bygga och fördjupa relationer med systemintegratörer och carrier-kunder som använder GlobalConnects infrastruktur i sina tjänster - Identifiera nya affärsmöjligheter i ett delvis obearbetat kundsegment - Driva affärer med flera parter, långa cykler och höga krav på uthållighet - Ta kommersiellt ansvar för affärsstruktur, avtal och villkor - Samarbeta tätt med interna team för att få komplexa affärer i mål Kort sagt: Du kan carrier-affären och är van vid att arbeta kommersiellt med kunder som själva säljer vidare tjänster och lösningar baserade på din infrastruktur. Du är en hunter med långsiktighet, som trivs när affären inte är färdigpaketerad – och där du får vara med och utveckla både affären och kundrelationen i en komplex, indirekt kontext. Känner du igen dig? Då vill vi gärna höra från dig. Rekryteringsprocess - Inledande screening med Talent Acquisition - Intervju med rekryterande chef - Personlighets- och förmågetester med återkoppling - Caseintervju med chef och stakeholder - Slutlig avstämning - Referenstagning Varför GlobalConnect? Hos oss arbetar du med kritisk digital infrastruktur och ett av Nordens starkaste carrier-erbjudanden. Vi erbjuder hög frihet, tydligt ansvar och en kultur där affärsmannaskap, kompetens och förtroende står i centrum. Du behöver inte skriva något personligt brev – skicka bara ditt CV eller din LinkedIn-profil. Vill du vara med och utveckla hur Nordens digitala infrastruktur används och växer genom långsiktiga kundrelationer? Då vill vi prata med dig. Ansök redan idag! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.