Join Telavox as a Support Agent At Telavox, we’re looking for a Support Agent to be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally. Our customers range from small companies with 10 employees to our largest Enterprise clients, which means that the cases and questions from customers vary a lot. If you enjoy troubleshooting, owning customer dialogues, and working in a dynamic environment, this role is for you! This position is based in our Malmö office, where you’ll join a team of dedicated support Agents. We work closely together, share knowledge, and continuously develop our skills to deliver top service! About the job As a Support Agent, you will ensure our customers maximize the benefits of Telavox’s services. Your primary responsibility will be to provide first-line technical and financial support via phone and email, solve non-complex issues at first contact, and escalate when needed. Your focus will be on problem-solving, ownership, and customer satisfaction, ensuring all cases are documented and resolved professionally within service levels. A typical day in this role involves: Handling incoming customer requests via phone and email, resolving non-complex issues on the first contact Responding to tickets within 8 working hours and ensuring professional case documentation Driving escalations together with SOC (Service Operations Center) to secure the best solutions Collaborate with our Customer Success Managers and Key Account Managers Actively demonstrating product value, helping customers optimize their usage of Telavox’s services About you We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. Competencies: Experience in customer service, technical support, or a similar role Fluent in Norwegian, Swedish, and English, both written and spoken Enjoys problem-solving with a hands-on and solution-focused approach Good communication skills and comfortable handling customer interactions Basic technical understanding and an interest in troubleshooting IT issues Able to work both independently and as part of a team Eager to learn and share knowledge to improve processes and customer experience You enjoy interacting with people and feel motivated when the job involves challenges and problem-solving. Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Systems Engineer We are looking for a Systems Engineer to join our Infrastructure Engineering team. This is an exciting opportunity for someone passionate about infrastructure who enjoys collaborating with diverse teams and is eager to contribute to a fast-growing, innovative company in the telecom industry. We'd love to hear from you if you’re excited about designing scalable solutions, implementing cloud-native technologies, and driving automation in infrastructure operations! About the job As a Systems Engineer at Telavox, you will be a vital part of our infrastructure team, responsible for transforming abstract requirements into robust, automated solutions using modern DevOps practices. You’ll work closely with cross-functional teams to ensure high-quality infrastructure solutions that support our global communication services. A typical day in this role involves: Improving scalability, security, and accessibility of our platform, focusing on virtualization, container environments, storage, and automation. Building and improving developer-facing APIs for on-prem hardware resources to enhance self-sufficiency for application teams. Developing and refining monitoring and tooling to ensure high reliability and efficient maintenance. Collecting requirements and feedback from colleagues across teams to build the best possible solutions. Identifying challenges and proposing strategic solutions to improve infrastructure efficiency and effectiveness. This role is based in our Malmö office, where you’ll join a collaborative work environment with opportunities to influence our infrastructure engineering practices. About you To thrive in our team, we value your 5+ years of experience in a similar role with experience in infrastructure engineering, cloud-native technologies, and automation. You thrive in a technical role, have a strong grasp of infrastructure principles, and are dedicated to delivering exceptional results. Competencies: Experience with Linux, Kubernetes, on-prem Ceph, container technologies, and virtualization Proficiency in compute, storage, and networking intricacies Understanding of cloud-native architecture concepts such as microservices, event-driven architecture, and observability Strong background in software development and automation Passion for learning, sharing, and engaging in insightful discussions Good-to-have skills: Experience in telecom or voice streaming is a plus Relevant certifications in cloud or infrastructure technologies are a plus, but not mandatory Experience setting up and managing on-prem Kubernetes clusters You’ll fit right in with a collaborative mindset, a passion for technology, and a proactive approach to problem-solving. Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] or Engineering Manager Emil Nilsson at [email protected] Learn more about what we do!

Join Telavox as a Support Agent At Telavox, we’re looking for a Support Agent to be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally. Our customers range from small companies with 10 employees to our largest Enterprise clients, which means that the cases and questions from customers vary a lot. If you enjoy troubleshooting, owning customer dialogues, and working in a dynamic environment, this role is for you! This position is based in our Malmö office, where you’ll join a team of dedicated support Agents. We work closely together, share knowledge, and continuously develop our skills to deliver top service! About the job As a Support Agent, you will ensure our customers maximize the benefits of Telavox’s services. Your primary responsibility will be to provide first-line technical and financial support via phone and email, solve non-complex issues at first contact, and escalate when needed. Your focus will be on problem-solving, ownership, and customer satisfaction, ensuring all cases are documented and resolved professionally within service levels. A typical day in this role involves: Handling incoming customer requests via phone and email, resolving non-complex issues on the first contact Responding to tickets within 8 working hours and ensuring professional case documentation Driving escalations together with SOC (Service Operations Center) to secure the best solutions Collaborate with our Customer Success Managers and Key Account Managers Actively demonstrating product value, helping customers optimize their usage of Telavox’s services About you We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. Competencies: Experience in customer service, technical support, or a similar role Fluent in Swedish and English, both written and spoken Enjoys problem-solving with a hands-on and solution-focused approach Good communication skills and comfortable handling customer interactions Basic technical understanding and an interest in troubleshooting IT issues Able to work both independently and as part of a team Eager to learn and share knowledge to improve processes and customer experience You enjoy interacting with people and feel motivated when the job involves challenges and problem-solving. Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as an HR Generalist We’re looking for a hands-on HR Generalist to join our awesome team in Malmö! If you love HR digitalization, payroll processes, and making operations run smoothly, this is your chance to thrive in a fast-paced, innovative environment. This role is based in our Malmö office, where you’ll join a fun and supportive team with opportunities to influence and develop our HR operations. About the job As an HR Generalist at Telavox, you will play an important role in optimizing HR processes, ensuring accurate data flow between HR and payroll, and providing first-line HR support to our employees and stakeholders. You will work closely with our HR Business Partners and teams to implement digital HR solutions and drive operational efficiency. A typical day in this role involves: Supporting payroll preparation by maintaining employee records and ensuring accurate data flow, acting as the point of contact for payroll-related questions. Managing and developing HR daily operations Managing and analyzing HR master data in our modern HR system to ensure accuracy and high-quality data management. Ensuring HR solutions and employee data remain secure, complying with data protection laws and regulations. About you We're looking for an HR Generalist with a strong HR administration and payroll background. You’re detail-oriented, proactive, and comfortable managing multiple HR processes. Experience with HR systems, payroll, and compliance is key, along with a passion for improving workflows and exploring digital solutions. Competencies: Experience as an HR Specialist or HR Generalist, ideally in a digitalized HR environment Knowledge of data protection laws, payroll, and taxation Excellent communication and interpersonal skills High level of confidentiality and ability to handle sensitive employee relations issues. Strong administrative skills with attention to detail Fluent in Swedish and English, both verbally and written Ability to manage multiple HR processes and priorities simultaneously You are a friendly and curious person who loves to learn every day. We believe enjoying work is key to success and are excited to grow with new colleagues who bring an open mindset and positive energy. Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply!At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as an HR Business Partner Are you a passionate and business-focused HR professional looking for your next challenge? At Telavox, we believe our superpower is our people, and we are now looking for a versatile HR Business Partner to support our Digital Mobile Operator (DMO) business unit, where commercial functions as sales and support are part of. If you thrive in a fast-paced, agile environment and love enabling leaders and teams to succeed, this role is for you! This role is based in our Malmö office, where you’ll join a team of seven dedicated HR team members. We work collaboratively, challenge each other, and have a lot of fun along the way! About the job As an HR Business Partner at Telavox, you will play a key role in driving HR strategies that support business objectives. You will partner closely with our 30 leaders at DMO to drive organizational development, leadership growth, and employee engagement. The DMO organization consists of in total 150 employees and your focus will be on both strategic and operational HR initiatives, ensuring our teams are equipped for success. A typical day in this role involves: Partnering with DMO leadership teams to drive business transformation and growth while serving as the main HR point of contact and trusted advisor for our teams. Manage daily HR operations, including employee relations and performance management. Driving strategic HR initiatives in alignment with Telavox’s overall business strategy. Supporting leadership development and driving change initiatives, coaching managers, and fostering a high-performance culture. Implementing and driving HR processes related to the employee lifecycle, including talent acquisition, retention, and career development. About you We’re looking for an HRBP or hands-on HR Manager with experience working in fast-paced, agile environments. You understand commercial teams, including sales and customer success, and enjoy working closely with leaders to drive change and transformation. You are proactive, strategic, and have a pragmatic approach to HR. Competencies: Previous experience as an HR Business Partner or from a similar role, preferably from a sales organisation Experience from all HR processes that align with business needs Experience in coaching and supporting leaders at all levels Ability to simplify complex problems and provide actionable HR solutions Communication and stakeholder management skills, with the ability to influence and build trust at all levels Passion for creating a great employee experience and fostering an engaging workplace If this sounds like the perfect opportunity, we’d love to hear from you! Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Third Line Technician We’re looking for a Third Line Technician to join our team at Telavox! This is a fantastic opportunity for someone passionate about technology and problem-solving to make a significant impact in a fast-paced, innovative environment. We'd love to hear from you if you thrive on solving complex challenges, collaborating with diverse teams, and delivering exceptional technical solutions. About the job As a Third Line Technician, you’ll be at the forefront of technical problem-solving, collaborating across departments to deliver exceptional solutions. In this role, you’ll troubleshoot and configure systems, manage error reports, and work closely with developers to enhance and refine our platform. You’ll also play a key role in prioritizing fixes, testing new features, and verifying implementations. This role is perfect for a tech-savvy individual eager to grow and innovate. A typical day in this role involves: Troubleshoot, configure, test, and register cases to resolve complex issues with product teams & vendors. Prioritising and handling of incident management Implementing solutions & work-arounds driven by customer needs Investigate and manage issues involving global suppliers and subcontractors. Support product teams by prioritizing bug fixes, testing features, and verifying implementations before release Debug existing code (for those with coding experience) This role is based in our Malmö office and includes occasional on-call responsibilities as part of the position. About you We’re looking for a Third Line Technician who is solution-oriented, curious, and an excellent communicator. You should be adept at explaining technical issues to both developers and customers. You thrive in collaborative environments, easily handle multitasking, and adapt to changing priorities seamlessly. Key skills and experience we’re looking for: Strong troubleshooting and problem-solving skills. Familiarity with database management, programming, and network protocols. Experience in Telecom UCaaS (VOIP/SIP), Mobile Telephony, SQL, Kubernetes configuration, and network/telecom troubleshooting. Solid understanding of networking concepts and experience with monitoring tools Good-to-have skills Multilingual capabilities (in addition to Swedish and English) are a big plus! At Telavox, you’ll join a team of passionate technologists who value collaboration, innovation, and flexibility. With tailored training on our proprietary systems, you’ll have the opportunity to grow and make a real impact. We encourage autonomy in managing your projects and welcome fresh ideas to help us achieve incredible results. Get in touch if you’re ready to take on technical challenges in a supportive, innovative environment. Why Telavox? Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house. Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more Are you interested in becoming part of Telavox? Apply now!At Telavox, we don't focus on fitting in; we focus on making room for everyone. Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace. Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together! For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Network Engineer We are looking for a talented and driven Network Engineer to join our Platform Engineering team. This is an exciting opportunity for someone passionate about networking, enjoys collaborating with diverse teams, and is eager to contribute to a fast-growing, innovative company in the telecom industry. We'd love to hear from you if you’re excited about designing scalable solutions, implementing open-source technologies, and driving automation in network operations!About the job As a Network Engineer at Telavox, you will be a vital part of our infrastructure team, responsible for transforming abstract requirements into robust, automated solutions using agile NetOps practices. You’ll work closely with cross-functional teams to ensure high-quality network solutions that support our global communication services. A typical day in this role involves: Manage network infrastructure, from installation and configuration of devices to ongoing maintenance and troubleshooting, ensuring optimal network performance and security. Automation and standardization: Implementing automation strategies to manage our on-premise data centers and enhance operational efficiency. Collaborative problem solving: Working with product teams to capture requirements and support our expansion into new markets. Technical implementation: Utilizing tools like Juniper, Kubernetes networking, and various routing protocols to build resilient and scalable network solutions. Performance monitoring: Using tools such as Grafana and Prometheus to monitor and maintain the health of our network infrastructure. This role is based in our Malmö office, where you’ll join a collaborative and innovative work environment and have opportunities to influence our network engineering practices. About youWe’re looking for a Network Engineer with a minimum of 3-5 years of experience in network design, troubleshooting, and infrastructure automation, preferably in an ISP or telecom environment. You thrive in a technical role, have a strong grasp of networking principles, and are dedicated to delivering exceptional results. Your collaborative spirit and structured approach will help drive your projects forward. Competencies: Strong background in Linux servers and networking Familiarity with data center infrastructure, hypervisor, and container-based workloads. Proficiency in tools and protocols such as OSPF, BGP, EVPN, VXLAN, IPsec, and Wireguard. Scripting skills in Ansible, Bash, and Python for automation Experience with monitoring tools like Observium, Netbox, and Icinga Fluent in English Good-to-have skills: Passion for adjacent technologies in infrastructure and programming Network or cloud infrastructure certifications are a plus, but not mandatory Super-nice-to-have skills: Experience setting up and managing Kubernetes on-premise. You’ll fit right in with a collaborative mindset, a passion for technology, and a proactive approach to problem-solving. We value team players who bring a positive, can-do attitude and are eager to impact. Why Telavox? Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house. Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more Are you interested in becoming part of Telavox? Apply now!At Telavox, we don't focus on fitting in; we focus on making room for everyone. Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace. Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together! For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!