Join Telavox as a Support Agent – Team Lead 🔎 🚀 At Telavox, we’re looking for a Support Agent – Team Lead to join our Norwegian team in Gothenburg. In this role, you’ll combine hands-on customer support with Team Lead responsibilities, helping your team deliver a high level of service while also taking ownership of your own customer cases. You’ll play an important role in ensuring that our customers receive fast, professional, and solution-oriented support. A key focus will be on invoicing, customer satisfaction, and resolving customer issues, while also supporting and guiding your colleagues in their daily work. You will be responsible for all of our Norwegian customers. Our customers range from small companies to large Enterprise clients, which means you’ll encounter a wide variety of questions and challenges. You’ll work closely with your colleagues and other internal teams to find the best solutions and continuously improve the customer experience. If you enjoy solving problems, taking ownership, supporting others, and making a real impact on customer satisfaction, this could be the role for you! The role is based at our Gothenburg office, where you’ll become part of a collaborative and supportive team. We work closely together, share knowledge, and continuously develop our ways of working to deliver an excellent customer experience. About the job As a Support Agent – Team Lead, you’ll have a dual role. You’ll handle your own customer cases while also taking responsibility for supporting the team in their daily work. You’ll be an important point of contact for your colleagues, helping them with more complex cases, sharing knowledge, and ensuring that customer issues are handled efficiently and professionally. A strong focus of the role will be on invoicing and customer satisfaction, while you’ll also handle a variety of other customer and technical support matters. A typical day in this role involves: Handling incoming customer cases and taking ownership from start to finish Supporting customers with invoicing-related questions and other support matters Working proactively to ensure high customer satisfaction Supporting and guiding colleagues in their daily work Acting as a point of escalation for more complex customer cases Helping the team prioritize and find effective solutions Identifying recurring issues and contributing to improvements in our processes Collaborating with Customer Success, Finance, Engineering, and other internal teams Sharing knowledge and best practices with the team Escalating system bugs and following issues through to resolution Balancing your own casework with your Team Lead responsibilities About you We’re looking for someone who enjoys working with customers, solving problems, and supporting colleagues. You’re comfortable taking ownership of your own cases while also stepping up to help the team when needed. You have a strong customer focus and understand the importance of delivering a great customer experience. You’re also comfortable working with invoicing-related questions and enjoy finding solutions to complex issues. Competencies: Experience in customer support or a similar customer-facing role Experience taking a coordinating, mentoring, or Team Lead role is a plus Fluent in Norwegian and English, both written and spoken Strong customer focus and a genuine interest in customer satisfaction Experience or interest in working with invoicing and finance-related questions Strong problem-solving skills and a solution-oriented mindset Excellent communication skills Comfortable taking ownership of your own cases and following them through to resolution Able to support, coach, and share knowledge with colleagues Comfortable working independently as well as collaboratively Interest in systems and technology, with the ability to learn new tools and processes quickly You thrive in a role where you can make a difference for both customers and colleagues. You enjoy taking responsibility, sharing your knowledge, and helping a team perform at its best while still being hands-on in customer support. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Revenue Operations Specialist ⚡ Do you see repetitive work and immediately start thinking about how it could be automated? Do you enjoy building smarter workflows, connecting tools, and using AI to make everyday work easier? At Telavox, we are looking for a Revenue Operations Specialist who wants to help shape the future of our Go-to-Market operations. In this role, you will sit at the heart of our Revenue Operations function, supporting Sales, Marketing, and Customer Success by making our commercial processes smarter, faster, and more scalable. You will work hands-on with our tech stack, building automations, improving data quality, and implementing practical AI solutions that create real business impact. About the job As a Revenue Operations Specialist at Telavox, you will focus on improving how our Go-to-Market teams work by eliminating manual tasks, optimizing processes, and enabling smarter ways of working through automation and AI. You will collaborate closely with commercial teams and our CRM Product Owner to ensure our systems and workflows support growth, efficiency, and an outstanding customer experience. Your day-to-day work may include: • Building and maintaining automation workflows across our commercial tech stack, including HubSpot, Sana, Clay, and n8n • Implementing AI-driven solutions that support Sales, SDR, and Customer Success in areas such as lead management, ticket handling, and customer insights • Identifying process bottlenecks and designing workflows that improve productivity and operational efficiency • Evaluating and recommending tools that strengthen automation capabilities, improve data quality, and deliver measurable business value • Collaborating with the CRM Product Owner to ensure smooth integrations and adherence to system and data standards • Supporting and enabling Go-to-Market teams by driving adoption of automation and AI solutions • Documenting best practices and reporting on automation initiatives through dashboards and performance summaries This role is based at our new office, Gjuteriet, in Malmö. About you You are a hands-on and curious person who enjoys turning complexity into simple, scalable solutions. You love exploring new tools, testing ideas, and continuously improving the way work gets done. You are equally comfortable working with systems and people, understanding that the most valuable automations are the ones that teams actually adopt and benefit from. We are looking for someone with: 1–3 years of experience in Revenue Operations, Marketing Operations, Sales Operations, or similar commercial support roles, with a good understanding of commercial processes within Sales and Customer Success Experience working with CRM and automation platforms, preferably HubSpot, and an interest in building efficient and scalable workflows Practical experience with AI tools, integrations, or low/no-code platforms such as n8n, Zapier, or Make A strong interest in data-driven work, process automation, and finding smarter ways to improve how teams operate A structured and detail-oriented mindset, with the ability to simplify complex tasks and turn challenges into practical solutions Strong communication and collaboration skills, with the ability to work effectively across different functions and understand the needs of various stakeholders Curiosity and eagerness to continuously learn about automation, AI, and integrations You are a team player who enjoys collaborating with others and are excited about helping build a seamless and efficient commercial tech stack that enables teams to work smarter. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Data Engineer – Data Platform Team 📊 At Telavox, a data point is only as valuable as the trust people place in it. As a Data Engineer on our Data Platform Team, you will own the full lifecycle of that data point, from raw backend event all the way to the dashboard where an executive acts. You are the person who makes sure the numbers leadership sees are the right ones, and that the path from raw event to insight is modeled, tested, and trustworthy. We think of this role as the organisation's librarian: data at Telavox should not just be available; it should be findable, well-defined, and ready to use. If you have a data engineering background and want to move further up the stack, spending more time on modelling and less on infrastructure, this role is built for you. About the job You will be responsible for making data real across the organisation, building and maintaining the pipelines, models, and datasets that analysts and business leaders depend on every day. Your day-to-day work includes: Own the dbt project: transform raw data into staged, modeled, documented, and tested tables across staging, intermediate, and mart layers Design and evolve data marts that encode real Telavox business logic in ways that survive org and product changes Operate our CDC pipelines, monitor health, respond to failures, and manage BigQuery cost and performance Build and maintain the semantic layer that powers self-service and agentic analytics Partner with analysts and business stakeholders to turn questions into durable data products rather than one-off reports This role is based at our vibrant HQ in Malmö. About you You come from a data engineering background and are comfortable with ingestion pipelines, GCP, SQL performance, and change data capture — but you're looking to spend more of your time on modelling and data products, and less on infrastructure and platform work. You still take on real engineering responsibility; this isn't a role that hands off to a separate platform team, but your centre of gravity is shifting from "keeping the platform running" to "making the data right." You can move up the stack when needed, curious about creating light web apps for delivering data and closing the feedback loop on your models. You are pragmatic and ownership-minded, taking pride in end-to-end delivery. You are comfortable speaking business with a Sales Lead and SQL with a Developer in the same afternoon, and you are always focused on making data genuinely useful to the people who depend on it. We are also looking for someone genuinely curious about AI, eager to help shape how Claude and similar tools fit into analytics engineering and bring a point of view on where AI adds real leverage and where it does not. We are looking for someone with: A background in data engineering, analytics engineering, or a similar role with a strong data focus Advanced SQL and strong dbt fundamentals, including incremental models, snapshots, tests, and macros Solid BigQuery knowledge across partitioning, clustering, cost controls, and performance tuning Experience building dimensional models or equivalent analytical schemas Ability to translate business questions into durable data models, and to push back when the question is wrong Working Python for tooling, scripts, and operational tasks Experience with CDC concepts, Fivetran, or a semantic layer such as Cube or MetricFlow is a strong plus Fluent English, written and spoken. Swedish is a plus  Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Senior Software Engineer 💡 Do you enjoy solving complex problems and turning them into simple, seamless experiences for people? At Telavox, we’re growing our Integration team and looking for a senior Java developer who’s curious, collaborative, and excited about building technology that connects organizations every day. You’ll work closely with supportive teammates who value knowledge-sharing, learning, and building things that last. Together, we’ll create services that are reliable, scalable, and future-ready. If you want to make a real impact by developing integrations used by thousands of people, this could be your next step! About the job You’ll integrate Telavox’s communication platform with leading CRM and identity systems. Your mission is to make connectivity seamless while modernizing our codebase for scalability and performance. In your day-to-day, you might: Design, build, and maintain integrations using Java, Kubernetes, and MySQL Develop scalable backend services with clean, testable code Take part in architectural discussions and improvement initiatives Explore new technologies that keep our platform innovative This role is based at our vibrant new office, Gjuteriet, located in Malmö. About you You’re a software engineer who enjoys creating solutions that make a difference for people. You care about clean architecture, thoughtful APIs, and you thrive in environments where collaboration and learning go hand in hand. You’ll feel at home here if you’re motivated by: Building software that makes everyday work smoother for others Growing your skills while contributing to a supportive team culture Turning complex technical challenges into elegant solutions Making the most complicated integrations work like a charm Key skills and experience: Proficiency in Java, REST APIs, Kubernetes, JavaScript, and MySQL Experience with identity standards such as OIDC and SCIM Strong communication skills and a team-first mindset Good to have skills: Experience designing and implementing integrations between platforms and third-party systems (e.g., Microsoft Entra, OKTA, BankID, Tacdis) Familiarity with cloud integrations and external APIs (e.g., Microsoft Graph, Google Workspace) Familiarity with external APIs for CRM or support platforms such as Salesforce, Zendesk, Hubspot, Dynamics 365, or Freshdesk Experience in lifting the quality of code bases by applying strong engineering patterns where it has been missing before Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Network Engineer – Platform & Technical Enablement  Are you a network engineer who thrives on designing resilient infrastructure, solving complex technical challenges, and driving modern NetOps practices? At Telavox, our Platform Engineering-inspired infrastructure team is growing, and we’re looking for a Network Engineer to help scale and secure the backbone of our global communication services. You'll join a highly skilled, collaborative team that embraces open-source tools, reusable solutions, and a culture of continuous learning. If you're energized by solving impactful challenges, building automation-first infrastructure, and working closely with teams across the organization, this role is for you. About the job As a Network Engineer at Telavox, you’ll play a key role in designing, building, and operating our core network infrastructure. This includes everything from data center networking and edge PoPs to cloud-native integrations and infrastructure automation. You’ll work with a team of experienced engineers who embrace a DevOps mindset and operate with autonomy, quality, and agility. Your day-to-day work may include: Designing and implementing scalable and future-proof network solutions, both on-prem and across distributed global environments. Automating configuration, monitoring, and provisioning using tools like Ansible, Python, and Bash. Expanding and maintaining our international edge network of PoP sites. Managing our hybrid infrastructure and private cloud with Kubernetes networking at the core. Supporting the development of our infrastructure APIs to enable self-service for product teams. Ensuring high availability and performance through technologies like OSPF, BGP, EVPN, VXLAN, and WireGuard/IPsec. Collaborating across product and platform teams to turn complex requirements into practical, robust infrastructure. About you You’re a systems thinker with deep networking expertise and a drive to simplify, automate, and scale. You’ve worked on large-scale network architectures, are comfortable with Linux and open-source tooling, and love tackling hard problems collaboratively. You're systematic and structured in your approach, but flexible in how you find solutions. Key skills and experience we’re looking for: Extensive experience designing and operating large-scale, production-grade network environments. Proficiency with Linux networking and data center infrastructure. Hands-on experience with hypervisor- and container-based workloads. Familiarity with routing protocols (BGP, OSPF), tunneling (VXLAN, EVPN), and secure networking (WireGuard, IPsec). Comfortable with automation and scripting (Ansible, Python, Bash). Experience with monitoring and observability tools such as Observium, Netbox, Icinga, Prometheus, and Grafana. Excellent communication skills and a collaborative mindset—you enjoy sharing your knowledge and working across team boundaries. Good-to-have skills: Experience with Juniper, VPP, and FRR Network or cloud certifications (JNCIE, CCNP, AWS, etc.) Experience deploying and operating Kubernetes clusters, especially on-prem Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Sales Manager At Telavox, we're looking for an experienced Sales Manager to lead and grow our sales team in Sweden. We're a digital mobile operator with our own UCaaS platform — and we're looking for someone who can both drive their own deals and develop the people around them. We are looking for a player-coach role. This means that you will be responsible for a personal revenue target while owning the performance and development of your team. You'll work with Swedish businesses of SME and mid-market sizes. We define this segment as businesses with 20–120 users, and you'll do it with a product you can genuinely believe in. If you are passionate about leadership and also love closing deals, this is your seat About the job You'll lead a team of Sales Executives in Southern Sweden while staying active in your own pipeline. You'll work closely with Nordic sales leadership and collaborate across Customer Success, the AI team, and Marketing to drive growth in the Swedish market. A typical day in this role involves: Leading, coaching, and developing a team of Sales Executives across Sweden Owning a personal new business and/or expansion pipeline alongside your team's performance Driving the full sales cycle — from prospecting and discovery to close — for SME and mid-market accounts. Building strong, long-term customer relationships and acting as an escalation point for strategic accounts Reporting on pipeline, forecast, and team performance to Nordic sales leadership Contributing to sales playbooks, onboarding, and team culture Representing Telavox as an Ambassador in the Swedish market About you You've been in B2B sales long enough to know what good looks like — and you've started turning that into a coaching practice. You lead by example, set a high bar, and follow through. We're looking for someone with: Proven experience in B2B sales within telecom, UCaaS, SaaS, or tech A track record of closing deals and managing a full sales cycle independently Experience leading or mentoring a sales team, formally or informally Familiarity with cloud communication, PBX, or unified communications — or a strong appetite to learn Strong relationship-building skills and comfort engaging with both SME and mid-market customers Fluency in Swedish and English Background from telecom or cloud communications is highly merited. What defines you is a mix of commercial drive, genuine people investment, and the discipline to do both well at the same time. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  Please note that this position will remain open for applications throughout the summer. The recruitment process may be delayed due to vacation times. 🏖️☀️ Learn more about what we do! ⬇️

Join Telavox as a Project Manager 🚀📊 At Telavox, we’re transforming the future of Unified Communications as a Service (UCaaS), and we’re looking for a Project Manager for a senior-level role to strengthen how we onboard and deliver solutions to some of Europe’s most well-known network operators. This is a high-impact role with broad ownership and visibility, where you’ll collaborate across commercial, technical, and operational teams to ensure our customers experience world-class onboarding. If you thrive in fast-moving environments, enjoy shaping delivery processes, and love being the bridge between customers and technical teams, this role is for you!  About the job  As a Project Manager at Telavox, you will manage projects end-to-end, from commercial handover, through technical workshops and delivery, to Go-Live and final handover into daily operations. You will translate customer requirements into actionable plans, turn technical solutions into customer-friendly communication, and ensure timelines, risks, and dependencies remain on track. You’ll work closely with your colleagues within customer service delivery as well as solution architects, engineering, and external partners to create a smooth onboarding experience that sets customers up for long-term success. This role comes with a high degree of autonomy and the opportunity to help shape how we scale licensed subscribers across Europe as the business area continues to grow. Your day-to-day work may include: Managing end-to-end delivery projects for network operator partners. Facilitating customer meetings, technical workshops, and alignment sessions Reviewing progress in Jira/Confluence and driving iterative delivery Coordinating across commercial, technical, and external stakeholder groups Preparing meeting materials and updating project documentation Identifying risks, unblocking dependencies, and maintaining customer trust Supporting training, QA, and documentation when needed Team and location You will be part of our Project Management team within the Customer Service Delivery department. Your manager is based in Oslo, while many of your key internal stakeholders are located at our Malmö HQ and across other Nordic offices. We are looking for candidates based in or near Malmö or Oslo, for a hybrid working setup with a minimum of three days per week onsite. In Malmö, you'll be joining us at our new, vibrant HQ, Gjuteriet, and in Oslo you'll find us at our office in Helsfyr — a great space with around 40 friendly colleagues. A few travels outside your home office may also be required. About you You are a hands-on project manager who thrives on solving complex challenges. You naturally build trust through strong communication and a genuine, personable approach. You enjoy translating technical concepts into clear messages, and take pride in delivering a high-quality onboarding experience that has a visible impact on the business. Key skills and experience we are looking for: Experience as a Project Manager or other comparable roles Experience from telecom, SaaS, IT, or other agile tech environments Strong communication skills in English Advanced Excel/Sheets skills and proficiency in PowerPoint/Slides Ability to facilitate workshops and explain technical concepts clearly High ownership, customer focus, and a “roll up your sleeves” mentality Structured, proactive, and solution-oriented Enjoy being the “bridge” between technical and commercial teams Nice to have: Prince2, PMI/PMP, or similar certifications Jira, Confluence, and experience with iterative/agile delivery Understanding of API integrations Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 400+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. Vacation period coming up Please note that due to the holiday season, our recruitment team will have limited availability. We will review applications and respond to inquiries after August 12th. We appreciate your patience and wish you a fantastic summer. ✨ For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at [email protected]. Learn more about what we do! ⬇️

Partner Technical Account Manager Are you passionate about building strong relationships, solving problems, and creating great customer experiences together with partners? Do you enjoy combining technical support with proactive guidance? As a Partner Technical Account Manager, you’ll play an important part in supporting and developing our partner network, making sure our resellers and their customers get the best possible experience with Telavox. About the job 🧑‍💻 Our partners are key to Telavox’s success. They range from smaller teams to larger organisations, with 2 to 50 employees, spread across around 200 offices nationwide. Today, our partners represent half of our revenue - making this a business-critical and highly valued part of Telavox. As part of our Partner Technical Account Manager team, you’ll work closely with our resellers to ensure they feel supported, confident, and equipped to help their customers succeed with Telavox. In this role, you’ll be the go-to person for several of our partners. You’ll support them in their daily work, handle partner-related matters, and provide both reactive and proactive technical guidance. Your work will include: Supporting partners through meetings, phone calls, and email Handling different types of partner-related cases and questions Providing proactive advice and technical guidance Building, maintaining, and developing strong partner relationships Working closely with the Partner Sales team to create the best possible partner journey Helping our partners deliver an excellent experience to their customers Some of our partners have worked with Telavox for many years, while others are newer to the collaboration. That means you’ll meet partners with different needs, levels of experience, and ways of working - and your ability to adapt, build trust, and create long-term value will be key. About you We believe you are a relationship-driven and service-minded person who enjoys helping others succeed. You are confident in communicating with different stakeholders and know how to balance problem-solving, support, and business understanding. You probably enjoy working in a role where no two days are the same, and where you get to combine technical understanding with close collaboration and partner success. To thrive in this role, we believe you: Enjoy building long-term relationships and creating trust Have a strong service mindset and a proactive way of working Are confident communicating by phone, email, and in physical meetings Fluent in Swedish and English, both written and spoken Like solving problems and guiding others toward the best solution Are structured, responsible, and comfortable handling several tasks at once Enjoy working closely with both partners and internal teams Bring positive energy and contribute to a fun and collaborative work environment At Telavox, having fun at work is part of who we are. We want our partners to feel that same energy in every interaction with us — and as a Partner Technical Account Manager, you’ll be a key part of making that happen. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  Please note that this position will remain open for applications throughout the summer. However, we will not be conducting interviews during July. Interviews will be scheduled from the beginning of August. 🏖️☀️ For questions, please reach out to HRBP Terese Arnkvist at [email protected]. Learn more about what we do! ⬇️

Join the fun! 💚 Are you a technically sharp problem-solver who gets energy from the complexity of large-scale customer environments? Keep on reading. Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. At the heart of this role is integrating core network infrastructure with Telavox's growing portfolio of services — from UCaaS and advanced telephony to AI-powered features that help businesses work smarter. Our customers are operators and enterprises who depend on us to fit seamlessly into their world — their billing, their provisioning, their legal requirements, their way of working. We are now looking for a Solution Architect who understands that the real work is understanding the customer first, and connecting the dots to our platform second. About the job  As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform. Your job is to deeply understand what a customer is trying to achieve: Their technical ecosystem, their commercial requirements, their legal constraints — and then connect those dots to what Telavox can deliver. Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys, regulatory requirements— you need to get into that world before you can architect anything meaningful on ours. Your day-to-day work includes: Running discovery and needs analysis with operator customers — asking the right questions, listening carefully, and building the kind of trust that makes complex deals possible Designing end-to-end solutions that fit into the customer's existing ecosystem, including BSS/OSS environments, provisioning, billing, and legal frameworks Managing stakeholders on both sides — internally across Engineering, Product, and Sales, and externally across customer organisations at multiple levels Owning your projects: setting timelines, tracking progress, escalating when needed, and following through to delivery Supporting RFx and technical sales processes as the primary technical voice toward the customer Translating customer demands into structured input for Product and Development — so what you learn in the field actually shapes what we build Creating clear High-Level and Low-Level Design documentation that the whole organisation can use About you You're a good listener and a technically credible communicator. You know that trust takes time to build and that the best solutions come from understanding what the customer is actually trying to solve — not from presenting a pre-packaged answer. You're also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables from kickoff to go-live. When something is at risk, you say so early and you drive the resolution. We're looking for someone with: A solid background in telecom and/or UCaaS — you understand how operators work, what their systems look like, and why integrations are usually where the real complexity lives Experience working across customer environments: BSS/OSS, SIM, interconnects, roaming, provisioning, or related domains Strong stakeholder management skills — you're comfortable navigating complex organisations, both internally and externally A structured working style with the ability to manage deadlines and escalate with good judgment Fluent in English and preferably one Scandinavian language Genuine curiosity about customer needs and a bias toward understanding before proposing Nice to have: Experience from Ericsson, Nokia, or a major Operator Familiarity with UCaaS integration patterns, SIP, or voice/data quality frameworks Experience working in cross-functional teams across product and engineering organisations Location: Malmö or Stockholm Travel: ~30 days per year Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at [email protected] Learn more about what we do! ⬇️

Are you the kind of engineer who does not just fix the problem in front of you, but asks why it happened and makes sure it cannot happen again? At Telavox, that mindset is exactly what this role is built around. Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. Our platform serves operators across Europe and the Middle East with high uptime expectations and no patience for the same incident twice. We are now looking for an Incident Management Lead who combines deep technical ability with real process ownership — someone who can coordinate a response under pressure and drive the improvements that make the next incident less likely. About the job  As Incident Management Lead, you are the process owner for how Telavox handles incidents affecting our operator clients. During active incidents, you act as Incident Commander, coordinating response across support, engineering, and relevant stakeholders. Between incidents, you are focused on making sure the same problems do not happen twice — through automation, better tooling, sharper runbooks, and structured post-mortems that actually lead somewhere. You will be part of a rotating 24/7 on-call schedule, shared across a team of 4–5 incident-trained colleagues within the Service Operations Center — approximately one week per month. We believe the best incident process ownership comes from being close to the reality of incidents, not just overseeing them from a distance. When not engaged in incident management, you operate as a Tech Support Engineer, acting as a senior technical resource within the Service Operations Center team. Your day-to-day work includes: Leading incident response as Incident Commander, coordinating across teams and driving issues to resolution Ensuring clear, timely, and professional communication to operator clients throughout every incident — status updates, root cause summaries, and resolution confirmations Facilitating post-mortem reviews for significant incidents, tracking remediation actions to completion and holding owners accountable Identifying recurring failure patterns and driving initiatives to eliminate root causes permanently Driving automation of detection, alerting, and initial triage to reduce manual effort and time-to-detect Developing and maintaining incident runbooks, escalation playbooks, and response checklists Together with your leader, the Service Operation Center Manager, support the team of incident specialists: Train them in incident management processes, guide them in incidents, and recruit team members to the on-call schedule Supporting colleagues on complex technical cases and contributing to the team knowledge base About you You stay calm and structured when the pressure is on. You communicate with precision — adapting depth and tone for a technical team in one moment and an operator client in the next. And when an incident is closed, you are the person asking what needs to change so it does not happen again, and you engage with our engineering teams to make improvements happen. You take ownership naturally. Not in a way that creates friction, but in a way that means things actually get resolved. We are looking for someone with: Demonstrated experience in incident management, site reliability, or technical operations — ideally in a telecom, SaaS, or platform environment Strong understanding of incident management frameworks and structured response processes Experience working with operators, carriers, or similarly demanding enterprise clients with high uptime expectations Hands-on experience with monitoring, alerting, and observability tooling Ability to analyse API integrations, SIP call flows, and backend system behaviour to identify root causes Experience driving post-mortem processes and cross-functional remediation programmes Experience from working with technical support for enterprise clients Willingness to be on a rotating on-call schedule approximately one week per month Fluent English, written and spoken. Additional languages relevant to operator markets are a plus Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at [email protected] Learn more about what we do! ⬇️