Sinch Sweden AB jobb

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We're on the lookout for a Product Manager to be a part of our Messaging team and play a key role in ensuring successful build, coordination, and customer delivery for our market leading services. As Sinch's product offering grows, we're looking for someone who can take the lead and become our go-to expert for our Social & Chat Channels like WeChat, KakaoTalk, LINE, Telegram, Apple Messages for Business and more. This is an exciting and hands-on role in a growing company, where you'll have the opportunity to shape and drive how we deliver our services. We're open to candidates based in Sweden (hybrid) or the UK (fully remote). You'll report to the Messaging Product Director, based in Atlanta, US. Be the voice of the customers, represent their needs clearly. Own the product lifecycle and roadmap for messaging services. Manage the delivery plans, risks, and stakeholders. Deliver clear, easy to understand documentation and plans. Coordinate between silo product managers and the broad Sinch application portfolio to deliver complete customer solutions. Accountable to deliver global customer services on time. Launch exciting new messaging services to some of the world's largest enterprises. Coordinate global virtual teams alongside our customers' own teams. Communicate effectively internally on status updates and own any challenges or issues that arise. Lead with confidence and influence both internal and external stakeholders. REQUIREMENTS We believe you are passionate about technology, take ownership of your work, and thrive on creativity and solving complex problems. You enjoy turning ideas into action, influencing with confidence, and are always looking for efficient ways to get things done. Pitching in and supporting the team comes naturally to you. Good understanding of media asset realization on mobile devices and applications. Background in SaaS, Messaging, or Solution Development. Previous experience in mobile marketing is a plus. Strong influencing and communication skills across all levels of seniority. Analytical mindset with a structured and detailed approach. Driven team player and quick learner with passion for providing high service quality. Confident in owning your work and making informed decisions to make things happen. Bachelor's Degree. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We’re on a mission to build the best developer experience for cloud communications. Our Developer Experience team ensures that APIs, SDKs, documentation, and self-serve tools work seamlessly, making it easy for developers and AI platforms to discover, integrate, and scale their applications. This hybrid role based in Stockholm, Sweden and reports to the Senior Director, Product. As Product Manager for Developer Experience, you will own the vision, strategy, roadmap, and outcome to achieve developers & AI powered platforms and applications: Discover and engage with Sinch with ease. Integrate with our APIs easily and smoothly. Get a consistent and friction free experience when interacting with multiple API end-points. Find the right support, documentation, and troubleshoot tools to help build, debug, and scale faster. You’ll partner with engineering, design, documentation, marketing, and product teams to ensure consistent and high-quality developer experience across every touchpoint. Shape the developer experience vision, strategy, and roadmap, ensuring our APIs and SDKs are easy to consume by both developers and AI platforms. Partner with an empowered engineering team owning the SDKs for Sinch’s Build API, aligning your roadmap to shared goals. Collaborate across teams to remove friction in API authentication, API onboarding, documentation, and developer related user interfaces. Lead API usability and design reviews to ensure consistency and best practices across Sinch’s developer offerings. Drive AI-powered developer experiences, implementing AI-driven support, documentation, and troubleshooting tools. Champion developer awareness through content, forums, AI builders, and developer communities. Gather and share insights from developer research and industry trends to shape product decisions. REQUIREMENTS We believe you are curious about what makes great SDKs and APIs from design to guidelines and passionate about platform products that enable developers to succeed. You communicate clearly, easily connect and engage with both technical and non-technical audiences. 5+ years in development and/or product management, working with API platforms or integrating third-party API platforms. Solid hands-on understanding of APIs, system integrations, software development, and developer workflows. Skilled at translating developer needs into actionable product decisions, especially for third-party integrations. Interested in LLMs and agentic AI, how this evolving space shapes the way APIs should be built and consumed. Confident influencing without authority and driving progress in a cross-functional environment. Active in developer communities and keeping up with developer trends. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION This Product Manager, Brand & Campaign Registrations position offers the chance to work with a globally distributed team and stakeholders with minimal travel required. We are seeking a customer-focused and technically adept Senior Product Manager to lead the evolution of our critical self-service platforms for messaging identity registration (e.g., Alphanumeric Sender IDs for SMS) and number provisioning (SMS/Voice) as well as other features such as Brand and Campaign registration for (SMS/Voice/RCS). In this role, you will be pivotal in simplifying how our customers navigate the complex global landscape of telecom regulations and onboarding processes. You'll drive the strategy and execution for intuitive self-service tools and robust APIs, empowering users and automating internal workflows. You will collaborate closely with dedicated, globally distributed engineering, UX/UI design, operations, legal, and commercial teams to deliver seamless, API-first experiences within the Sinch Customer Dashboard and via direct integrations. Your work will directly impact customer satisfaction, operational efficiency, and Sinch's ability to scale its messaging services globally. Key Responsibilities Product Strategy & Roadmap: Define, own, and communicate the product vision, strategy, and roadmap for self-service registration and provisioning tools, ensuring alignment with business objectives and customer needs across a global landscape. Backlog Ownership & Execution: Translate the product strategy into clear epics, detailed user stories, and acceptance criteria within Jira. Manage and prioritize the product backlog effectively. Agile Leadership: Actively participate and guide Agile/Scrum ceremonies (sprint planning, backlog refinement, reviews, retrospectives), ensuring a globally distributed team is focused on delivering value. User Experience Focus: Partner closely with UX/UI designers to research, design, and validate intuitive, efficient, and user-friendly self-service interfaces and workflows suitable for a diverse global user base. API Development: Drive the definition and development of internal and external APIs related to registration, provisioning, and status management, championing an API-first approach. Stakeholder Management: Engage proactively with internal stakeholders (Sales, Support, Operations, Legal, Engineering leadership across different regions) and indirectly with external partners to gather requirements, manage expectations, and ensure alignment in a remote setting. Performance Monitoring: Define key performance indicators (KPIs), monitor product/feature adoption, analyze user behavior, and identify opportunities for continuous improvement. Go-to-Market: Collaborate with product marketing and other teams on launch plans and enablement materials for new features and improvements. REQUIREMENTS Experience: 5+ years of hands-on Product Management experience, ideally delivering SaaS, B2B platforms, or complex technical products. Leadership & Business Acumen: Strong strategic thinking, prioritization skills, and the ability to connect product features to business value and customer needs. UX Collaboration: Experience working directly with UX/UI designers to build user-centric products and advocate for user needs. Agile & Tools: Demonstrated expertise working effectively in Agile/Scrum environments. Proficient with Jira and Confluence (or similar tools) for backlog management, requirements, and documentation. Technical Acumen & APIs: Proven experience managing API-driven products and platform capabilities. Comfortable discussing technical architecture and trade-offs with engineering teams. Remote Collaboration & Communication: Excellent communication (written and verbal in English), presentation, and interpersonal skills. Proven ability to thrive, build relationships, and lead effectively in a globally distributed team environment. Nice to Have Telecom/Messaging Domain Knowledge: Familiarity with communication ecosystems (SMS, Voice, RCS), including concepts like Alphanumeric Sender IDs, Short Codes, Long Numbers, and associated registration/provisioning challenges. Direct experience working within complex regulatory environments (telecom or otherwise). Specific experience designing or managing self-service portals or workflow automation tools. Experience working across multiple time zones effectively. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!´ DESCRIPTION We’re on a journey of growth and development, and we’re looking for an IT Incident Manager to oversee the entire lifecycle of IT and Security incidents across Sinch’s organisation. Your role is critical in minimizing the disruptions of incidents to business operations by ensuring incidents are effectively triaged, escalated, and resolved in a timely manner. You’ll, lead continous improvement efforts in our incident management processes and service management practices, with a focus on enhancing ITIL framework adoption. This role is based in Stockholm, Sweden, functions under a hybrid model, and reporting to the VP, IT Business Operations. Incident Management: Lead the identification, investigation, and resolution of IT and Security incidents. Ensure timely triaging and accurate classification of incidents, escalating as needed. Oversee the incident resolution process to ensure SLAs and business expectations are met. Communicate effectively with stakeholders during major incidents, providing clear and timely updates. Continuous Improvement: Analyse incident trends and generate insights to improve processes and prevent recurrence. Implement proactive strategies to reduce the impact and frequency of high-severity incidents. Collaborate with teams to drive improvements in incident response efficiency and quality. Stakeholder Management: Work closely with IT, Security, and cross-functional teams to coordinate effective resolution and service recovery. Build strong relationships with internal and external stakeholders, promoting transparency and trust. Facilitate post-incident reviews (PIRs) to capture lessons learned and define actionable improvements. ITIL and Service Management Uplift: Support the enhancement of ITIL-aligned service management practices across the organization. Provide leadership in the adoption of best practices for incident, problem, and change management. Mentor and guide teams in applying service management principles to strengthen operational maturity. Reporting and Analytics: Produce regular and ad-hoc reports on incident performance, trends, and key metrics. Deliver insights and recommendations to senior leadership to inform strategic improvements. REQUIREMENTS We believe you excel at problem-solving, stay calm under pressure, and can navigate fast-paced, high-impact situations. You’re always looking for ways to improve processes and have a knack for communicating clearly with diverse teams. Bachelor’s degree in Information Technology, Computer Science, or a related discipline. 5+ years of experience in IT Incident Management; experience in broader Service Management roles is a strong plus. Strong technical acumen with the ability to lead initial incident triage and resolution across complex systems. Proven experience handling IT security incidents and following escalation protocols. Deep understanding of ITIL principles; hands-on experience driving ITIL adoption (ITIL certification preferred). Proficient with incident management tools and platforms such as ServiceNow, Atlassian, or equivalent. Exceptional communication and stakeholder engagement skills, with the ability to work across technical and non-technical audiences. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We’re evolving our data center environments into a consumption-based Private Cloud, delivering world class Hybrid Cloud to our internal and external customers. To support this transformation, we’re looking for a hands-on Systems Engineer to join our Private Cloud Infrastructure Team in Stockholm, Sweden (hybrid role). As a Systems Engineer, you’ll play a vital role in designing, deploying, migrating, and maintaining key infrastructure components, including AWS, VMWare, HPE, VMAX, SAN (primarily Brocade), RHEL and Windows AD, all while ensuring 99.999% uptime. Once our technology refresh is complete, you’ll help shape our private cloud landscape, in Kubernetes and other emerging technologies. You’ll also represent the Private Cloud team as an SME, collaborating with application teams, developers, DevOps, and stakeholders. Manage and maintain Linux and Windows systems, ensuring security, performance, and reliability. Oversee virtualization platforms (VMware ESXi, vCenter) and public cloud environments. Administer SAN and NAS Storage, including Fiber Channel SAN switching. Collaborate with software engineers, DevOps, and operations teams to optimize, maintain, and secure systems with 99.999% uptime, ensuring 24/7 global availability for enterprise customers. Maintain Servers, operating systems, and storage across global data centers. Automate and configure systems with Ansible and SaltStack. Provide Tier-3/4 on-call support for production infrastructure and fault management on a rotating 24/7 schedule. Design, plan, and implement systems security infrastructure. Support compliance efforts for ISO 27001 certification. REQUIREMENTS We believe you’re proactive, structured, and methodical in your approach to work. You communicate effectively, value documentation and planning, and thrive in collaborative environments and balance independent initiative with strong teamwork. Problem-solving comes naturally to you and you can adapt quickly to deliver secure, resilient, and scalable, quality solutions to the dynamic and rapidly evolving IT landscape and associated technologies. Hands-on experience in Linux server administration. Strong VMware administration skills in a data center environment, as well as infrastructure maintenance. Expertise in SAN storage systems and NAS storage administration, including SAN switching, zoning, and LUN creation/presentation. Experience with automation tools such as Ansible, SaltStack, Python, or PowerShell. Networking experience, including TCP/IP, OS network stacks, bonding/teaming, IP Tables, network virtualization, application sockets, LAN switching, and end-to-end client-server communication models. Design and deployment experience with Docker and/or Kubernetes is a plus. Cloud platform experience (AWS, Azure, or GCP) is a plus. Knowledge of ITIL and change management best practices. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION As the Head of IT Service Excellence, you will lead the global evolution of our core IT functions. Based in Stockholm, Sweden, and reporting to the Senior Vice President of Enterprise IT, you'll be an integral member of the Enterprise IT leadership team, guiding a team of approximately 50 highly talented IT professionals across North America, Latin America, Europe and Asia Pacific, focusing on Sinch's global IT infrastructure, hardware devices, and IT support. Lead operational excellence and continuous improvement to deliver high-quality core IT services. Drive operational excellence of resilient, scalable, and secure infrastructure, leveraging best practices in automation and observability. Foster strong collaboration across internal and external teams, ensuring seamless delivery of IT services. Develop roadmaps and strategies to set the direction for core IT services. Lead development and engineering efforts to meet roadmaps, requirements, and budgets, ensuring timely and high-quality outcomes. Champion a customer-centric approach, driving innovation and automation for IT and our customers. Provide technical leadership that shapes and elevates core IT services. Manage vendor relations with key vendors in your area. Oversee budgets, ensuring cost efficient development and operation of services. Build and inspire a high-performing, growth-oriented IT team committed to excellence and continuous learning. REQUIREMENTS We're looking for a forward-thinking leader with proven expertise in IT service delivery and team leadership. As a strong communicator and collaborator, you bring a pragmatic approach to balancing trade-offs to aligning diverse perspectives behind a unified vision. Your ability to manage budgets, timelines, and strategic initiatives autonomously, ensures consistent delivery of impactful outcomes. Extensive experience delivering IT services at a global scale. Demonstrated success in leading high-performing, diverse, and distributed teams across multiple time zones and cultures. Strong leadership and communication skills, aligning teams with strategic goals. Ability to build trust and confidence with key stakeholders, driving alignment and delivering results. Strategic thinker with a focus on innovation and identifying new opportunities. Bachelor's degree in engineering or related field (advanced degrees or equivalent experience are a plus). Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We’re seeking for an Atlassian Technical Engineer to join our team in Stockholm, to manage and optimize our Atlassian Cloud environment and contributing to our transition to a fully cloud-based solution, and ensuring seamless functionality, integrations, and optimizations to support IT service management (ITSM) processes. As part of our team, you’ll collaborate closely with product managers, technical teams and key stakeholders to configure workflows, automate processes and enhance system performance. Your expertise will help drive standardization, streamline operations and improve service delivery across the organization. Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices. Collaborate with product managers, technical teams and other stakeholders to tailor the platform to meet business needs. Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes. Customize workflows, permissions, automation and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes. Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability. Conduct regular audits, updates and system backups on both cloud and data center environments to maintain optimal performance. Provide end-user training, support and documentation for best practices on Atlassian Cloud tools. REQUIREMENTS Proven experience managing and optimizing Atlassian Cloud tools (Jira Software, Jira Service Management and Confluence). Hands-on experience with Refined, Opsgenie and Atlassian Assets, including design of portals. Strong understanding of ITSM frameworks and ITIL best practices. Experience with IT Governance and Agile methodologies. Expertise in customizing workflows, automation, and system integrations. Ability to troubleshoot technical issues in cloud and data centre environments. Our corporate language is English, please submit your application in English. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!