Telavox AB jobb

Join Telavox as a Support Agent At Telavox, we’re looking for a Support Agent to be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally. Our customers range from small companies with 10 employees to our largest Enterprise clients, which means that the cases and questions from customers vary a lot. If you enjoy troubleshooting, owning customer dialogues, and working in a dynamic environment, this role is for you! This position is based in our Malmö office, where you’ll join a team of dedicated Support Agents. We work closely together, share knowledge, and continuously develop our skills to deliver top service! About the job  We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. A typical day in this role involves: Handling incoming customer requests via phone and email, resolving non-complex issues on the first contact Responding to tickets within 8 working hours and ensuring professional case documentation Driving escalations together with SOC (Service Operations Center) to secure the best solutions Collaborating with our Customer Success Managers and Key Account Managers Actively demonstrating product value, helping customers optimize their usage of Telavox’s services About you We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. Competencies: Experience in customer service, technical support, or a similar role Fluent in Finnish, Swedish, and English, both written and spoken Enjoys problem-solving with a hands-on and solution-focused approach Good communication skills and comfortable handling customer interactions Basic technical understanding and an interest in troubleshooting IT issues Able to work both independently and as part of a team Eager to learn and share knowledge to improve processes and customer experience You enjoy interacting with people and feel motivated when the job involves challenges and problem-solving Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as Software Engineer- AI Voice  Are you a DevOps engineer passionate about scalable systems and seamless deployments? We are expanding our AI Voice Agent Platform and looking for a Software Engineer who thrives where development, automation, and AI meet. In this role, placed in Malmö or Stockholm, you'll help us build a reliable foundation for iterating on AI voice products. You’ll collaborate closely with engineers across disciplines to streamline our deployment strategies, automation, and ensure peak performance in production. If you'd like to take your next step within Telavox and are excited by the challenge of enabling AI at scale, this is your opportunity! About the job  You’ll be working on evolving our AI Voice Agent Platform. Your mission is to ensure that our development and deployment pipelines are scalable, reliable, and tuned for the unique needs of voice AI. You’ll work side-by-side with AI engineers and software developers, driving improvements across CI/CD, testing, and observability. Your work will directly impact how quickly and confidently we ship voice AI innovations to customers. Your day-to-day work may include: Designing and implementing scalable CI/CD pipelines using tools like GitHub Actions or Jenkins, tailored for AI voice agent development. Developing automated testing frameworks unit, integration, and end-to-end to validate AI agent performance and natural language understanding (NLU). Collaborating on smart deployment strategies, including canary releases and A/B testing, to roll out AI updates with precision and insight. Monitoring and analyzing production performance, proactively identifying optimization opportunities, and ensuring reliability. About you You're a technically driven engineer who enjoys building strong foundations for rapid, safe, and scalable development. You’re energized by working closely with other AI specialists and backend developers, and you have a passion for automation, quality, and observability. You thrive on solving complex systems challenges and care deeply about performance, stability, and continuous improvement. Key skills and experience we’re looking for: Hands-on experience with CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong foundation in observability and production monitoring tools Passion for automation and improving development workflows Good-to-have skills: Experience with progressive deployment strategies (e.g., canary releases, A/B testing, rollbacks) Python proficiency Familiarity with AI Join us at Telavox Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Support Agent At Telavox, we’re looking for a Support Agent to be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally. Our customers range from small companies with 10 employees to our largest Enterprise clients, which means that the cases and questions from customers vary a lot. If you enjoy troubleshooting, owning customer dialogues, and working in a dynamic environment, this role is for you! This position is based in our Malmö office, where you’ll join a team of dedicated Support Agents. We work closely together, share knowledge, and continuously develop our skills to deliver top service! About the job  We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. A typical day in this role involves: Handling incoming customer requests via phone and email, resolving non-complex issues on the first contact Responding to tickets within 8 working hours and ensuring professional case documentation Driving escalations together with SOC (Service Operations Center) to secure the best solutions Collaborating with our Customer Success Managers and Key Account Managers Actively demonstrating product value, helping customers optimize their usage of Telavox’s services About you We’re looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions. Competencies: Experience in customer service, technical support, or a similar role Fluent in Finnish, Swedish, and English, both written and spoken Enjoys problem-solving with a hands-on and solution-focused approach Good communication skills and comfortable handling customer interactions Basic technical understanding and an interest in troubleshooting IT issues Able to work both independently and as part of a team Eager to learn and share knowledge to improve processes and customer experience You enjoy interacting with people and feel motivated when the job involves challenges and problem-solving Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Data Engineer – Data Platform Team Are you passionate about building powerful, scalable data solutions that unlock insights and drive real business value? At Telavox, we’re on a journey to build a modern, highly scalable data platform and we need to grow our Data Platform Team. We’re looking for a Data Engineer who’s excited to design, maintain, and evolve our core data infrastructure. In this role, you’ll be part of a team turning raw data into high-quality, trusted Data Products that empower our entire organization from BI developers to everyday data users. If you're a collaborative engineer with a strong backend mindset and a love for data, this is your chance to make a meaningful impact! About the job  As a Data Engineer at Telavox, you'll work at the heart of building a modern data platform, building infrastructure as code, ingestion pipelines, transformation layers that make data accessible, reliable, and actionable. You'll be developing and maintaining a data platform that supports streaming and batch data needs, ensuring our business decisions are powered by quality insights. You’ll collaborate closely with other engineers, data analysts, and platform teams to create robust data architectures, while taking ownership of the tools and systems that keep our platform running smoothly. From managing infrastructure in GCP to transforming data with dbt, you'll help define the future of data engineering at Telavox. Your day-to-day work may include: Building and maintaining data ingestion pipelines using Debezium, batch, and API integrations Designing transformation processes using dbt in a medallion architecture (bronze, silver, gold layers) Running and monitoring platform infrastructure in Kubernetes and GCP Creating clean, reusable Data Products that serve the needs of BI developers and data users across the organization Contributing to data platform development using tools like Terraform, Git, and Kotlin/Java Ensuring data quality, availability, and performance in a rapidly scaling environment About you You’re a curious and pragmatic data engineer who thrives on turning complexity into clarity. You enjoy working across the stack from infrastructure to modeling and take pride in delivering reliable, maintainable data systems. You’re proactive, collaborative, and value ownership, always looking for ways to improve how data is delivered and consumed. You’re comfortable navigating ambiguity and eager to learn and grow in a fast-paced, product-driven environment. Key skills and experience we’re looking for: Experience working as a Data Engineer or Backend Engineer with a strong data focus Solid knowledge of tools like Debezium, dbt, GCP, Kubernetes, Terraform, and Git Proficiency in Kotlin or Java Experience designing and delivering data pipelines and transformation processes Strong technical foundation, ideally with a Master’s degree in Engineering or similar Collaborative mindset with a sense of pride and ownership over what you build Ability to adapt to changing priorities Your ability to blend data engineering expertise with a passion for teamwork makes you a great fit for this role. At Telavox, you’ll help build the foundation of our data-driven future while having fun and growing alongside talented colleagues. Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Billiant as Business Application Specialist  Are you passionate about solving real business problems with smart system configurations and a customer-first mindset? At Billiant – a Telavox company, we are looking for a Business Application Specialist who loves diving into SQL, understanding how systems tick, and working closely with both customers and developers to drive product excellence. This is your opportunity to be part of a smaller, agile team where your contributions have a real impact. You’ll be supporting and implementing our powerful business system for customers and partners, becoming a key player in how our clients succeed.  About the job  As a Business Application Specialist at Billiant, you’ll work at the heart of our product and customer ecosystem. Your mission: to ensure our customers get the most out of our system by configuring solutions, solving complex issues, and supporting technical back-office needs. You’ll act as the bridge between customer requirements and product functionality. Your work will be hands-on and varied, from troubleshooting urgent invoice or subscription issues to planning and implementing long-term improvements. You’ll also participate in system upgrades and implementation projects, occasionally during evenings or nights, ensuring smooth transitions for our customers. Your day-to-day work may include: Supporting customers with advanced system configurations and database queries using SQL. Leading the configuration and implementation of our business system for new and existing customers. Collaborating closely with developers to refine our product based on real user needs. Handling both quick-turnaround customer cases and more strategic, large-scale system enhancements. Participating in major system upgrades and onboarding projects, ensuring technical accuracy and customer satisfaction. About you You’re an experienced system professional who thrives on solving technical puzzles and making systems work smarter. You have strong SQL skills, a passion for IT systems, and a keen understanding of how to automate and optimize business processes. You enjoy helping others, and you're driven by accountability, service, and quality.You love collaborating across roles, support, development, and customers. Key skills and experience we’re looking for: Solid SQL skills and strong system knowledge A background in systems science or equivalent IT education Experience with web services and integrations (REST/SOAP over HTTP) Analytical thinking and a proactive, problem-solving mindset Strong communication skills in Swedish and English A genuine interest in improving how businesses use software Good-to-have: Experience in implementation projects or system upgrades Knowledge of business systems or back-office processes Familiarity with automation of business logic and reporting tools Your ability to combine technical understanding with a customer-first approach makes you a great fit for this role. At Billiant, you’ll be empowered to shape how our system delivers value, while growing alongside a talented, tight-knit team. Join us at Billiant At Billiant, we have been working with BSS solutions and developing our own BSS platform since early 2000—for more than twenty years! Today, the product is an extensive and advanced framework for creating solutions for telecom operators in several countries throughout Europe. We are constantly developing new and enhanced features based on our customers’ needs and market trends, where quick time to market and flexibility are our guiding principles. Today, Billiant is part of the Telavox group, which is fast-growing and profitable. The group has +1.9b in revenue, +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more How to apply! At Biiliant, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected]  Learn more about what we do!

Join Billiant in Gothenburg as a Software Engineer! We are looking for a Software Engineer to join the engineering team with us at Billiant- a Telavox company. Billiant BSS enables a feature-rich, future-proof billing and support system for mobile, fixed, broadband, and TV services. As a key team member, you will be crucial in designing and developing a diverse and advanced BSS platform. You will be involved from the initial stages of understanding our customers’ challenges to creating and implementing effective solutions. If you’re excited about working with Java, designing distributed systems, and contributing to an innovative team, we’d love to hear from you! About the job  As a Software Engineer at Billiant, you’ll work on our feature-rich and future-proof Billing and Support System (BSS). You’ll collaborate with a team of talented engineers and be involved in the entire development process—from understanding customer challenges to implementing robust solutions. A typical day in this role involves: Designing and developing: Contributing to the design and development of scalable features for our advanced BSS platform, handling large data sets like millions of subscriptions and billions of events. Problem-solving: Tackling complex technical challenges while continuously improving system performance. Collaborating with the team: Engaging in code reviews, brainstorming sessions, and team retrospectives to refine workflows and deliver high-quality results. Working with customers: Understanding their needs and translating them into effective technical solutions. This role is based in our Gothenburg office, a welcoming and modern space near the city center, easily accessible via public transport or car. About you We’re looking for a Software Engineer with 2+ years of experience in software development. You’re a curious and collaborative problem-solver who enjoys diving into complex challenges and crafting innovative solutions. Technical competencies: Proficiency in Java, SQL, and RESTful APIs. Exposure to distributed systems and an interest in scalable architecture. Familiarity with React/TypeScript. Good-to-have skills: Experience with Agile methodologies like SCRUM. Knowledge of modern DevOps practices. You’ll fit right in if you thrive in a collaborative environment, enjoy learning new technologies, and value teamwork and communication. We welcome a proactive mindset and a drive to continuously improve yourself and the products you work on. Apply today and join us at Billiant in shaping the future of telecom solutions! Join us at Billiant? At Billiant, we have been working with BSS solutions and developing our own BSS platform since early 2000—for more than twenty years! Today, the product is an extensive and advanced framework for creating solutions for telecom operators in several countries throughout Europe. We are constantly developing new and enhanced features based on our customers’ needs and market trends, where quick time to market and flexibility are our guiding principles. Today, Billiant is part of the Telavox group, which is fast-growing and profitable. The group has +1.9b in revenue, +500 Telavoxers in nine countries, and +160 people working in Product and Engineering. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Senior Software Engineer – Web Desktop Team  Are you a skilled backend engineer who thrives on solving complex technical challenges and coaching others to success? At Telavox, we’re expanding our Web Desktop Team and looking for a Senior Software Engineer passionate about building scalable solutions and driving technical excellence. In this role, you’ll directly impact our platform's customer-facing collaboration suite. You’ll combine hands-on coding with technical mentorship, shaping the future of our technology while helping your teammates grow. If you're ready to contribute your expertise, inspire others, and elevate our engineering craft, this is your opportunity!  About the job  As a Senior Software Engineer at Telavox, you’ll be at the core of delivering robust, scalable, and user-centric solutions. Your mission is to drive the adoption of strategic technical patterns and frameworks across our web platform, balancing technical innovation with practical business value.  You’ll work closely with engineers, product managers, designers, and technical leaders to turn ideas into reality. You’ll lead by example, coding high-impact features, creating prototypes, guiding architectural discussions, and mentoring team members to achieve technical excellence.  Your day-to-day work may include: Designing and implementing sustainable, future-proof backend solutions using Java with Spring Boot Building a world-class UCaaS platform Driving platform improvements by identifying opportunities for technical innovation and process optimization Collaborating closely with teammates to foster a learning culture through design discussions, solution reviews, and hands-on pairing Partnering with cross-functional teams to translate business needs into practical, scalable technical solutions About you You’re an experienced engineer who enjoys building great products and helping others succeed. You have a strong backend focus but also appreciate full-stack development, and you’re motivated by seeing your code—and your ideas—make a tangible impact. You love solving complex problems, sharing knowledge, and bringing clarity to technical challenges. You take pride in writing clean, maintainable code and inspiring others to do the same. Collaboration, communication, and continuous learning are second nature to you. Key skills and experience we’re looking for: 5+ years of hands-on experience as a Senior Engineer or similar, using Java with Spring Boot. Previous experience working with UCaaS solutions (especially telephony and video technologies) Expertise in building microservices in cloud-native environments (gRPC, Kubernetes, event-driven architecture). Strong communication skills—you’re comfortable presenting technical ideas and mentoring diverse engineering teams. A collaborative mindset, combined with curiosity, adaptability, and a desire to keep growing every day. Good-to-have skills: Front-end experience with React Your ability to combine technical leadership with hands-on engineering makes you a perfect fit for this role. At Telavox, you’ll be empowered to build, mentor, and shape the future of our collaboration platform while having a lot of fun along the way. Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as Engineering Director – Collaboration  Are you a technical leader passionate about building high-performing teams and cutting-edge collaboration products? At Telavox, we’re on a mission to transform how the world communicates. Our video, chat, and softphone experiences are central to that mission. As Engineering Director for our Collaboration product area, you’ll lead a talented group of teams building real-time communication tools used across web, desktop, and mobile platforms. You’ll shape the technical direction, coach and grow engineering leaders, and drive the evolution of a product suite relied on by thousands of businesses daily. This is a strategic and hands-on leadership role, where you’ll collaborate with product managers, designers, engineers, and senior stakeholders to align vision, execution, and engineering excellence. If you’re excited by the opportunity to influence the future of communication through technology and leadership, we’d love to meet you. About the job  As Engineering Director – Collaboration at Telavox, you’ll be the technical and organizational leader for one of our most critical product areas: the platform that powers video calls, chat, and SIP-based softphones across our desktop, mobile, and web applications. Your mission is to drive both product and team excellence. You’ll define the long-term strategy, scale up high-performing teams, and provide the technical guidance to build secure, scalable, and delightful communication experiences. You’ll work closely with product, design, and engineering leadership to align priorities and make impactful decisions, balancing speed, quality, and innovation. Your day-to-day work may include: Leading the overall strategy and execution of our Collaboration engineering area, including teams developing and supporting our video, chat, and softphone products Coaching and mentoring Engineering Managers and Senior Engineers to grow their leadership and technical impact Defining and evolving the technical roadmap for real-time communication products, including video (WebRTC), messaging, and SIP telephony Ensuring high performance, scalability, and reliability across platforms (React web apps, Electron desktop, native iOS/Android apps) Driving architectural improvements and long-term investments in quality, testability, and system resilience Partnering with Product Managers and Designers to translate vision into actionable plans and deliverables Championing a strong engineering culture of collaboration, continuous learning, and operational excellence Recruiting and retaining world-class engineering talent and shaping a fun, inclusive workplace Collaborating with peers across the engineering org to align on standards, best practices, and cross-team initiatives About you You’re a strategic leader who thrives on technical challenges and team development. You care about people, product, and platform, and know how to bring them all together to deliver results. You love turning complexity into clarity, and you know how to balance hands-on technical insight with high-level guidance. You’re passionate about real-time communication and building systems that people love to use. Key skills and experience we’re looking for: 10+ years of experience in software engineering, with at least 5 in engineering leadership roles Track record of leading multiple teams and Engineering Managers in high-growth product organizations Deep experience with real-time communication tools and protocols (e.g., WebRTC, SIP, XMPP, WebSocket) Strong architectural knowledge of distributed systems, microservices, and cloud-native platforms Experience building and shipping cross-platform applications across web mobile platforms Excellent collaboration and communication skills—you lead with empathy and influence across functions Strong technical judgment and ability to balance business needs with engineering investment Experience with agile development methodologies and delivering high-quality software at scale Passion for growing leaders and shaping healthy, inclusive team cultures Good-to-have skills: Familiarity with media servers (e.g., Janus, Jitsi, MediaSoup) and VoIP technologies Experience with global scale, data localization, or compliance requirements A strong interest in product strategy and how technology drives customer value Your ability to lead with vision while staying close to the technology makes you a perfect fit for this role. At Telavox, you’ll be empowered to innovate, collaborate, and shape how teams communicate in a fast-moving, global world. Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a UCaaS Platform Architect Are you a technical leader with deep expertise in cloud-native architecture and scalable platforms? At Telavox, we’re building the future of Unified Communications as a Service (UCaaS), and we’re looking for someone who’s driven to make an impact. As our UCaaS Platform Architect, you'll be evolving our platform to meet the demands of large service providers and operators. You'll define and implement a modern, API-first architecture that enables partners to build and integrate innovative communication services. This is a strategic and hands-on role where you’ll collaborate closely with engineering teams, product managers, design leaders, and senior stakeholders to bring the technical vision to life. If you're ready to help shape the foundation of next-generation UCaaS solutions, this is your opportunity. About the job  As a UCaaS Platform Architect at Telavox, you’ll be driving the technical vision behind our platform. Your mission is to define and evolve a scalable, resilient, API-first architecture that enables our partners and large service providers to build innovative, integrated communication services. You’ll collaborate closely with product managers, engineers, designers, and senior leadership to translate high-level vision into robust architecture. You’ll be a thought leader in our organization, bringing architectural strategy, hands-on guidance, and a deep understanding of the communication space to everything you do. Your day-to-day work may include: Developing and maintaining a modern, future-proof architectural roadmap for Telavox’s UCaaS platform Designing highly scalable, secure, and resilient systems built on cloud-native principles and microservices Leading the API strategy, including design, governance, documentation, and lifecycle management Partnering with cross-functional teams to turn business needs into technical solutions that scale Staying ahead of trends in UCaaS and telecommunications, including protocols like SIP, RTP, and WebRTC Evaluating emerging technologies and guiding “build vs. buy” decisions Mentoring and supporting development teams to ensure consistent and high-quality implementation Collaborating with leadership on technical direction and aligning it with product and company strategy About you You’re a strategic thinker with deep technical expertise and a passion for shaping large-scale systems. You enjoy solving complex architectural challenges and making decisions that have real impact, not only on our platform, but on how our partners build their businesses. You love working with others to drive clarity, share knowledge, and deliver real results. Key skills and experience we’re looking for: 8–10+ years of experience in software architecture, with a strong focus on API-driven and cloud-native systems Expertise in UCaaS, telecommunications, or similar communication platforms Deep understanding of relevant technologies and protocols (SIP, RTP, WebRTC, REST, GraphQL, etc.) Experience in designing and evolving distributed cloud-native architectures, ideally in complex, large-scale environments Proficiency in building scalable, secure, and resilient systems using modern tools (e.g., Docker, Kubernetes, RabbitMQ, SQL/NoSQL) Strong communication and collaboration skills, you’re comfortable influencing across disciplines Experience with high-volume, high-availability systems and performance optimization techniques Ability to translate complex technical concepts into strategic decisions that support business growth Comfortable working in fast-paced, agile environments and guiding development teams through architecture best practices A background in mentoring, tech leadership, or cross-team architectural alignment. Good-to-have skills: Experience working directly with large service providers or operators. Familiarity with API ecosystems and partner integration strategies. An eye for security and a deep appreciation for system reliability and performance Your ability to turn architectural vision into scalable systems makes you a perfect fit for this role. At Telavox, you’ll be empowered to innovate, collaborate, and make a real difference in how the world communicates. Let’s build the future of UCaaS together. Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!

Join Telavox as a Product Manager We are looking for a Senior Product Manager to join our team at Telavox in Malmö. This is an exciting opportunity for someone who enjoys working across technology, business, and design and is eager to drive growth in the ever-evolving UCaaS (Unified Communications as a Service) and Communication industry. If you’re passionate about creating customer-centric solutions, collaborating with diverse teams, and driving product vision, we’d love to hear from you! About the job  As a Product Manager at Telavox, you’ll shape the direction of our UCaaS Platform and related communication solutions, ensuring they meet customer needs, deliver real value, and achieve commercial success. You’ll collaborate with engineers, designers, marketers, and sales professionals to define roadmaps, prioritize features, and bring innovative solutions to market. Your focus will include identifying opportunities to drive revenue growth, elevate our UCaaS offerings, and ensure our products stand out in a competitive landscape. Your day-to-day work may include: Define and communicate a clear product vision and strategy for UCaaS and complementary solutions that resonate with both internal teams and external partners. Partner with development teams to create intuitive UCaaS solutions that exceed customer expectations. Build and manage product roadmaps to align with company goals, market opportunities, and insights gained from analytics, feedback, and emerging trends in the UCaaS landscape. Engage with customers and stakeholders to uncover opportunities and ensure our products stay ahead of the curve in unified communications. Collaborate closely with marketing, sales, and operations teams to develop go-to-market strategies, deliver impactful product launches, and drive commercial growth for our UCaaS portfolio. About you We’re looking for a Product Manager who thrives on taking initiative, driving results, and owning accountability. You’re comfortable leading from both the technical and customer perspectives, bringing energy and determination to every challenge. You enjoy solving problems, uniting diverse teams, and turning ideas into impactful realities. Your curiosity, empathy, and determination will help us continue to grow and innovate. Key skills and experience we’re looking for: A deep understanding of the market landscape, customer needs, and emerging trends in enterprise communication, with experience in UCaaS or related fields. Experience as a B2B Product Manager, ideally in SaaS, Cloud, or Telco environments. Expertise in building and scaling platform businesses, with a strong understanding of ecosystem dynamics and partner integrations. Ability to guide agile product teams through the full lifecycle, from concept to launch, while balancing technical and business priorities. Comfortable using data and insights to make informed decisions, set priorities, and evaluate success. Skilled at bringing diverse teams together, sharing a clear vision, and aligning stakeholders across functions. Committed to understanding and addressing customer pain points to create valuable, impactful solutions. Good-to-have skills: Familiarity with tools and techniques for customer engagement, monetization, and retention. Experience working with global markets and creating scalable solutions for diverse audiences. Your passion for new communication technologies, talent for creating great user experiences, and proactive approach make you perfect for this role—ready to step up, take ownership, and deliver results.  Join us at Telavox  Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do!