Join Billiant in Gothenburg as a Software Engineer 🚀 We are looking for a Software Engineer to join the engineering team with us at Billiant- a Telavox company. Billiant BSS enables a feature-rich, future-proof billing and support system for mobile, fixed, broadband, and TV services. As a key team member, you will be crucial in designing and developing a diverse and advanced BSS platform. You will be involved from the initial stages of understanding our customers’ challenges to creating and implementing effective solutions. If you’re excited about working with Java, designing distributed systems, and contributing to an innovative team, we’d love to hear from you! About the job As a Software Engineer at Billiant, you’ll work on our feature-rich and future-proof Billing and Support System (BSS). You’ll collaborate with a team of talented engineers and be involved in the entire development process, from understanding customer challenges to implementing robust solutions. A typical day in this role involves: Designing and developing: Contributing to the design and development of scalable features for our advanced BSS platform, handling large data sets like millions of subscriptions and billions of events. Problem-solving: Tackling complex technical challenges while continuously improving system performance. Collaborating with the team: Engaging in code reviews, brainstorming sessions, and team retrospectives to refine workflows and deliver high-quality results. Working with customers: Understanding their needs and translating them into effective technical solutions. This role is based in our Gothenburg office, a welcoming and modern space near the city center, easily accessible via public transport or car. About you We’re looking for a Software Engineer with 2+ years of experience in software development. You’re a curious and collaborative problem-solver who enjoys diving into complex challenges and crafting innovative solutions. Technical competencies: Proficiency in Java, SQL, and RESTful APIs Exposure to distributed systems and an interest in scalable architecture Familiarity with React/TypeScript Good-to-have skills: Experience with Agentic Coding and AI Experience with Agile methodologies like SCRUM Knowledge of modern DevOps practices You’ll fit right in if you thrive in a collaborative environment, enjoy learning new technologies, and value teamwork and communication. We welcome a proactive mindset and a drive to continuously improve yourself and the products you work on. Apply today and join us at Billiant in shaping the future of telecom solutions! Join us at Billiant💚 At Billiant, we have been working with BSS solutions and developing our own BSS platform since the early 2000s for more than twenty years! Today, the product is an extensive and advanced framework for creating solutions for telecom operators in several countries throughout Europe. We are constantly developing new and enhanced features based on our customers’ needs and market trends, where quick time to market and flexibility are our guiding principles. Today, Billiant is part of the Telavox group, which is fast-growing and profitable. The group has +1.9b in revenue, +500 Telavoxers in nine countries, and +160 people working in Product and Engineering. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more 😀 How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as an Operations & Automation Specialist ⚡ Are you someone who sees a clunky process and immediately starts shaping a better one? Do you get energy from building automations, structuring tools, and using AI to remove repetitive work? At Telavox, we are looking for someone who wants to turn complexity into clarity and make everyday work smoother for both teams and customers. This role sits at the heart of our Customer Enablement team, where we focus on how customers experience our support, knowledge, and communication. We work across content, support flows, and change management, always aiming to make interactions faster, clearer, and more scalable. About the job As an Operations & Automation Specialist, you will work across the full scope of Customer Enablement. You will focus on improving workflows, strengthening how we use our tools, and building automations that create real impact across the organisation. You will collaborate closely with colleagues across support, product, content, and customer success. Your role is to connect systems and processes, making sure they work together in a way that supports both internal efficiency and a great customer experience. Your day-to-day work includes: • Mapping, improving, and automating workflows across support and enablement processes • Owning and evolving our Jira setup, including board structure, workflows, and reporting • Using HubSpot to improve customer insights and strengthen feedback loops between teams • Identifying opportunities where AI can reduce manual work and implementing those solutions • Supporting change management by documenting, communicating, and rolling out new processes • Contributing to projects within FAQ, training, and customer-facing enablement The role is based at our vibrant HQ Gjuteriet in Västra Hamnen, Malmö. About you You are a hands-on and solution-oriented person who enjoys working close to both tools and people. You are comfortable moving between detailed configuration and bigger picture thinking, and you take ownership of turning ideas into working solutions. You thrive in a collaborative environment where different competencies come together, and you enjoy solving problems that do not have a predefined answer. You understand that the best automations are the ones that people actually use and trust. We are looking for someone with: • Hands-on experience with Jira, including configuration, workflows, and reporting • Experience working with HubSpot in a support or customer operations context • Practical experience using AI tools to build or improve workflows • A strong interest in process design and automation • Ability to collaborate across teams with different areas of expertise • Clear and confident communication skills in English Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as Senior Systems Engineer (Domain Owner) 🚀 Are you a senior engineer who wants real ownership of the platform you build? At Telavox, the Delivery domain - CI/CD, artifact management, secrets, and the infrastructure self-service tooling - is critical infrastructure for our entire engineering organisation. We're hiring someone to own it. Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS across Europe and beyond. As our platform scales, the experience our developers have when shipping code matters more than ever. We want someone to make that experience genuinely great. We are looking for a Systems Engineer for Delivery to join our Infrastructure Engineering team. This is a hands-on senior role where you set technical direction, build the roadmap, and contribute substantially to the technical work itself. About the job As a Systems Engineer for Delivery, you are the person who can answer "what are the most important things in Delivery right now, and why?" better than anyone else. You own the roadmap, align priorities across teams, and contribute substantially to architecture and implementation. Being a Domain Owner is a stewardship role, not a management one. You wouldn't be staffing the team or making people decisions - you'd be setting technical direction, communicating it, and driving the work. Today, Delivery is touched by several engineers as a slice of their time, and we want to bring focus and coherence to it. Your day-to-day work includes: Set technical direction for Delivery: define quality standards, prioritise investments, and maintain a clear roadmap (Jira, RICE scoring). Align priorities via the bi-weekly Domain Owner Forum. Partner with ~10 engineering teams across product areas to understand needs and translate them into platform improvements, and treat the platform as a product. Improve CI/CD (Jenkins), focusing on stability, observability, and scalability; reduce noise from flaky vs real failures. Evolve the GitOps-based deployment setup through continuous improvement. Define and own SLOs for the Delivery experience from the ground up. Evaluate the need for an Internal Developer Portal and guide the decision. Support the evolution of Delivery for AI-augmented development workflows. There's also an adjacent room in Observability if it interests you. We're consolidating onto an LGTM-focused stack. How we work together: You'd join Infrastructure Engineering, around 15 people across two groups (Network and Developer Platform). The role is in Malmö at Gjuteriet, our new vibrant HQ. No mandatory on-call rotation. There's a shared org-wide on-call line, and Delivery has an informal secondary list called maybe 1-3 times a month total. We use Claude Code across engineering. The software-dev side is well into it; the platform side is leaning in carefully, and you'd help shape that for Delivery. About you You are a senior engineer who is self-driving, product-minded, and comfortable owning ambiguity. You have worked with CI/CD systems at scale, know their failure modes, and have engaged directly with developers' pain points. You can turn fuzzy organisational friction into a clear technical roadmap, and you see things through. You believe great internal platforms are built by people who genuinely understand what developers need, and you are the kind of engineer who goes and finds out. We are looking for someone with: Strong Kubernetes and cloud-native delivery experience (GitOps, ArgoCD or equivalent) Hands-on familiarity with CI/CD systems at scale and their failure modes Demonstrated product-mindedness: you've engaged directly with developer or end-user needs Self-driving in scoping and prioritising your domain. You can turn fuzzy friction into clear roadmaps and follow through Strongly valued: Observability stack experience (metrics, logs, traces). LGTM stack a plus Experience building or owning an Internal Developer Portal or platform service catalog Working knowledge of how AI/LLM tooling fits into developer workflows, or strong opinions about how it should be done This is a Senior role with explicit domain stewardship responsibilities. Paths from here include growing into a Staff IC scope or, if it interests you, moving into management. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Linus Ahlberg, Engineering Manager at [email protected] or Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as an Analytics Engineer 📊 At Telavox, a data point is only as valuable as the trust people place in it. As our Analytics Engineer, you will own the full lifecycle of that data point, from raw backend event all the way to the dashboard where an executive acts. You are the person who makes sure the numbers leadership sees are the right ones, and that the path from raw event to insight is modeled, tested, and trustworthy. We think of this role as the organisation's librarian: data at Telavox should not just be available, it should be findable, well-defined, and ready to use. If you like the craft of making data genuinely useful and you want to own it from pipeline to prototype, this role is built for you. About the job You will be responsible for making data real across the organisation, building and maintaining the pipelines, models, and datasets that analysts and business leaders depend on every day. Your day-to-day work includes: Own the dbt project: transform raw data into staged, modeled, documented, and tested tables across bronze, silver, and gold layers Design and evolve data marts that encode real Telavox business logic in ways that survive org and product changes Operate our CDC pipelines, monitor health, respond to failures, and manage BigQuery cost and performance Build and maintain the semantic layer that powers self-service and agentic analytics Partner with analysts and business stakeholders to turn questions into durable data products rather than one-off reports This role is based at our new HQ in Malmö. About you This role sits closer to data engineering than classic BI. Your centre of gravity is the backend: ingestion pipelines, GCP, SQL performance, and change data capture. You will take on real data engineering responsibilities; this is not a role that hands off to a separate platform team. That said, you are not only a backend engineer. You can move up the stack when needed, spinning up a dashboard to validate data with stakeholders and close the feedback loop on your models. You are pragmatic and ownership-minded, taking pride in end-to-end delivery. You are comfortable speaking business with a Sales Lead and SQL with a Developer in the same afternoon, and you are always focused on making data genuinely useful to the people who depend on it. We are also looking for someone genuinely curious about AI, eager to help shape how Claude and similar tools fit into analytics engineering and bring a point of view on where AI adds real leverage and where it does not. We are looking for someone with: Advanced SQL and strong dbt fundamentals, including incremental models, snapshots, tests, and macros Solid BigQuery knowledge across partitioning, clustering, cost controls, and performance tuning Experience building dimensional models or equivalent analytical schemas Ability to translate business questions into durable data models, and to push back when the question is wrong Working Python for tooling, scripts, and operational tasks Experience with CDC concepts, Fivetran, or a semantic layer such as Cube or MetricFlow is a strong plus Fluent English, written and spoken. Swedish is a plus Join us at Telavox💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Security Engineering Lead 🔐 Are you a hands-on security engineer who enjoys being close to the code, the systems, and the teams building them? At Telavox, security is not a gate at the end of development. It is an embedded capability that enables us to move fast, safely, and at scale. Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS across Europe and across the globe. As our platform grows, security becomes a force multiplier - not just protecting what we build, but actively enabling engineers to ship better and safer software every day. We are looking for a Security Engineering Lead to join our engineering organisation. In this role, you will sit at the heart of our platform, working embedded across product and platform teams to make security a built-in property of every system we ship. About the job As a Security Engineering Lead, you are the engineering execution layer that makes security real across the Platform organisation. You work embedded with product and platform teams - detecting and responding to threats, building tooling that improves security posture at scale, and enabling engineers to own security in their domains. You bridge the gap between the CISO’s strategic direction and day-to-day engineering reality, turning security goals into concrete engineering outcomes. Your day-to-day work includes: Triage and coordinate responses to emerging threats – assess severity, involve the right teams, and drive issues to resolution Own and evolve vulnerability scanning, SAST/DAST, secrets scanning, and infrastructure scanning across code and production systems Drive concrete security initiatives such as unified RBAC, network segmentation, and service-to-service security models, from concept to production Work directly with engineering teams to translate risk into actionable work in the product development process Embed security practices into engineering workflows so teams can ship securely by default The role is based either at our new HQ in Malmö or in our Stockholm office. About you You are a pragmatic, hands-on security engineer who thrives working deeply in systems and closely with engineering teams. You are comfortable moving between code, infrastructure, and architecture discussions, and you care about making security scalable, practical, and usable. You believe security works best when it is distributed, automated, and embedded, not bolted on in the end. You think ahead about what embedded security looks like when engineering is increasingly AI-augmented — agent credentials, MCP and tool-use boundaries, and secure-by-default workflows for code that humans and models write together. We are looking for someone with: A hands-on background in software or platform engineering, with real comfort in the terminal - able to run scans, inspect output, and file a PR when needed Demonstrated experience with the security tooling landscape: vulnerability management, SAST/DAST, secrets scanning, and infrastructure scanning - understanding trade-offs, not just installation A teaching and enabling mindset - sharing knowledge, running hands-on deep-dives, and leaving capability behind rather than creating dependency Strong ability to collaborate with engineers and translate security risks into practical engineering work Fluent English, written and spoken. Swedish is a plus Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Sales Representative🚀 Are you energized by creating opportunities, building relationships, and making a real impact early in your career? At Telavox, we’re expanding our sales organization in our vibrant HQ in Malmö and launching something completely new. ✨Starting August 3rd, we’re building a brand new team within our sales department.✨ This isn’t just about joining an existing setup; it’s about being part of creating something from the ground up. We’re forming a fresh team of ambitious, high-energy individuals who want to learn fast, grow together, and set the standard for how this team succeeds. People who bring drive, curiosity, and a strong desire to create results while having fun along the way. In this role, you’ll not only shape your own career but also play a key role in defining the culture, ways of working, and success of this new team from day one. About the job As a Sales Representative, you’ll be part of a newly formed team in our Malmö sales organisation, focusing on acquiring new SME customers (1–10 employees). In short, you will own the entire sales journey – from prospecting to signed agreement. You’ll work in a structured, data-driven way to identify opportunities, engage decision-makers, and create long-term value across different customer needs and complexity levels. In parallel, you’ll collaborate closely with your team to build strong team spirit, share learnings, and help shape a high-performance culture from day one. In your day-to-day, you will: • Identify and qualify potential customers within your target segment • Reach out to decision makers through calls and digital channels • Drive, and progressively take full ownership of, the entire sales process – from first contact to signed contract • Use modern CRM tools (we use HubSpot) for follow-up, prioritisation, and analysis • Deliver value-based sales conversations that solve real customer challenges • Act as a trusted advisor, guiding customers and demonstrating best practices You’ll be selling one of the most competitive communication platforms in the telecom market, helping businesses simplify how they communicate and collaborate every day. About you You enjoy creating new opportunities and building relationships from the very first conversation. You bring energy into what you do, take initiative, and are motivated by making an impact and seeing results. You’re curious, driven, and excited by the idea of joining a brand new team where everyone contributes, supports each other, and builds something meaningful together from scratch. You might have some experience in outbound sales or business development, or you’re early in your career and ready to step into a role where you can grow quickly. You’ll thrive in this role if you’re motivated by: • Are curious, driven, and proactive in how you work • Enjoy building long-term relationships with both customers and colleagues • Continuously improving results and creating impact • Solving customer challenges with the right technology • Working in a structured, data-driven sales environment Key skills and experience: • Some experience in sales or customer-facing roles • Experience or confidence in proactively contacting and engaging potential customers • Strong communication skills in both Swedish and English Good to have skills • Experience within Telecom, SaaS, or IT • Experience selling solutions to SME organizations • Experience working with CRM systems in a structured and data-driven way, HubSpot is a plus You’re curious, driven, and eager to learn. You take ownership, enjoy building relationships, and contribute to a positive, high-energy team environment. You believe that great results come from having fun at work and are excited to help build a new team where people support and challenge each other to grow. At Telavox, we value new perspectives, strong energy, and people who want to make an impact. Join us at Telavox 💚 Since Telavox began in 2002, we have strengthened our position as a leading, forward-looking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in Swedish or English. For any questions, feel free to reach out to Hiring Manager Jakob Åström at [email protected] or Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as Product Director 💚 Are you a commercially sharp product leader who gets energy from turning strategy into revenue? At Telavox, product is not a support function. It is a growth engine, and we are looking for someone who knows the difference. Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. Our platform serves more than 500,000 users every month, from SMEs to large enterprises to the operators who white-label our services across Europe and beyond. We are now strengthening our product leadership with a Product Director to own the apps and customer-facing products and to drive the commercial product agenda. About the job As Product Director, you report to the CPO, who leads Product, Engineering, and Customer Service Delivery at Telavox - and you'll be part of the CPO's leadership team. You own the product vision, strategy, and roadmap for our apps and collaboration domains with a clear revenue-first mindset. This is where we build the end-user-facing experiences that define how businesses communicate, collaborate, and get work done on the Telavox platform. You work at the intersection of product, sales, marketing, and finance, and you are as comfortable in a customer conversation as you are in a portfolio review. You will work closely with the product team members leading our other domains and contribute to the broader product agenda across Telavox. This is not a slide-deck role. We need someone who builds pragmatic processes, makes sharp prioritisation calls, and can kill a feature that does not move the needle just as readily as they can champion a long-term bet. What you will work on: Own the long-term product vision and roadmap for apps and customer-facing products, anchored in ARR, churn, expansion, and attach rate Drive P&L thinking per product area; understanding what creates revenue, what leaks it, and what to do about it Lead and develop a team of Product Managers Translate the company strategy into the product strategy in close dialogue with the leadership team Own packaging, pricing, and monetisation in collaboration with Sales, Marketing, and Finance Drive product-led growth by working tightly with Sales, Marketing, and Partners Act as the senior product voice with executives, operators, and key customers Build scalable, pragmatic product processes as the organisation grows About you You have a background as a Product Manager or Commercial Director with real ownership of business outcomes, not just shipped features. You understand what it means to run a product area like a business: with its own P&L logic, clear hypotheses, and a healthy impatience for things that do not move the needle. You are intellectually curious and commercially sharp. You push your team to innovate, not just execute, and you know how to create the conditions for both. We are looking for someone with: 7–10+ years in product leadership (Product Director, Group PM, Senior PM, or equivalent) Strong track record in B2B SaaS and/or Telco environments Experience leading and developing Product Managers toward outcome-driven, innovative ways of working Hands-on ownership of packaging, pricing, and monetisation strategies Proven experience working in international, multi-market businesses Exposure to B2B2B product models is a plus Fluent English Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️

Join Telavox as a Customer Success Manager (CSM) 🚀 We’re expanding our Customer Success team in Malmö and are looking for a Customer Success Manager focused on the SME and Mid-Market segments. This role combines business acumen, technical understanding, and a strong customer-first mindset. If you’re motivated by creating long-term value, turning challenges into wins, and becoming a trusted partner to your customers, this role could be your next adventure! About the job In this role, you will take an active part in developing customer relationships and ensuring that our customers gain clear, measurable business value from our solutions. You will work closely with customers to understand their needs, identify opportunities, and guide them in making the most of our products and services. By building trust, driving adoption, and acting as a strategic partner, you will play a key role in creating long-term customer success and growth. In your day-to-day, you will: Own and develop customer relationships with a focus on long-term value creation Identify business opportunities within the existing customer base, including expansion, retention, and upsell Ensure smooth onboarding, adoption, and continuous use of our services Act as a strategic advisor to customers on how to optimize their processes Work in a data-driven way with customer insights, KPIs, and follow-up Collaborate closely with Sales and the Onboarding team To succeed in this role, you translate customer needs into concrete business outcomes. You stay one step ahead of the customer and act proactively to identify opportunities, solve challenges, and create value. You use technology and AI to scale your work and drive efficiency, while building strong relationships that lead to high customer satisfaction and loyalty. About you You combine a strong commercial mindset with a passion for customer success. You understand how customer value connects to business outcomes and are comfortable driving growth conversations across your portfolio. You are proactive, structured, and relationship-driven. You take ownership, work in a data-driven way, and enjoy improving both customer experience and internal ways of working. We believe you have: 3–5 years of experience in Customer Success, Sales, or Account Management Experience from B2B tech, SaaS, or telecommunications Experience managing and growing a customer portfolio Strong relationship-building skills A structured and data-driven way of working Fluency in Swedish and professional English Experience with CRM systems such as HubSpot is valuable, and you are curious about how AI tools like ChatGPT and Claude can streamline communication, analysis, and workflows. You are comfortable in digital environments and use technology to improve how you work and deliver value. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected] Learn more about what we do! ⬇️