Danda AB jobb

For Tetra Pak we are searching for a Global Service Desk Consultat (swedish/english/spanish) to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools. You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations. Responsibilities: Resolve tickets within SLA and quality targets Follow ITIL processes (Incident, Request, Problem Management) Participate in continuous improvement and shift-left initiatives Act as technical support escalation point within GSD Ensure high end-user satisfaction and communication Language Skills (Mandatory): Swedish: Excellent spoken and written English: Excellent spoken and written Spanish: Excellent spoken and written Technical Skills (Enhanced - More Technical Profile): Strong hands-on experience in Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange) Experience in Active Directory (user/account management, permissions) Knowledge of Azure AD / Entra ID basics Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting) Experience with ITSM tools (preferably ServiceNow) Ability to perform advanced troubleshooting via remote tools Basic understanding of endpoint management tools (Intune/SCCM) Experience with hardware and device troubleshooting SAP Systems knowledge Support Skills: Provide support via phone, chat, and remote tools Strong troubleshooting and analytical skills Ability to handle technical escalations independently Experience working in a global support environment Personal Skills: Strong ownership and accountability Ability to work under pressure in high-volume environments Structured and organized way of working Strong stakeholder communication skills Team player with proactive mindset

We are looking for a Logistics Engineer focused on projects and investigations. The assignment includes developing efficient material flows and logistics layouts in line with the plant’s objectives and lean principles. You will design logistics processes, optimize procedures, reduce waste, support problem solving and contribute to lower logistics costs. The role also involves implementing future material handling flows, initiating feasibility studies, supporting alignment with other plants, and providing logistics-related project input regarding areas such as costs, staffing, layouts and material flows. The assignment requires strong communication skills and collaboration with internal and external stakeholders, suppliers and international colleagues. You are analytical, solution-oriented and interested in manufacturing and logistics development, with the ability to work independently, take initiative and collaborate across teams. A fact-based approach, adaptability in a fast-paced environment and an interest in automation are important for the role. Required Qualifications: Swedish and English language proficiency. Work experience involving relevant IS/IT tools. Solid understanding of lean principles, structured problem solving and continuous improvement. Background in logistics-related work, particularly within material supply and material handling. Ability to take an overall view while making clear priorities. Practical experience of, and interest in, automation connected to logistics flows. Documented project management experience, including familiarity with project governance, structure and budget work. It is considered meritorious if you have a college or university education in production engineering or logistics engineering.

Som servicedeskmedarbetare kommer du främst att ge användarsupport och service till kunder gällande all typ av felsökningar eller kontohanteringar. Du ger även support till kunder relaterat till den hårdvara som används i kombination med företagets systemlösningar. Du kommer att ha telefonen och ärendehanteringssystem som dina främsta arbetsredskap och du besvarar löpande inkommande ärenden. Vanligt förekommande samtal är: Felsökning av nätverksutrustning Kontohantering Lättare tekniska frågor

Vi söker en konsult som kommer att arbeta med insamling och analys av kunddata som underlag för utbyte av kunders hårdvara. Om rollen I denna roll ansvarar du för att strukturera, bearbeta och analysera kundinformation för att stödja beslut kring hårdvaruuppgraderingar och utbyten. Arbetet innebär nära kontakt med kund samt samarbete med interna team. Arbetsuppgifter - Insamling och hantering av kunddata - Analys av data som underlag för rekommendationer kring hårdvaruutbyte - Administrativ hantering och dokumentation av ärenden - Kundkontakt via mail och/eller möten - Bidra till förbättrade processer och beslutsunderlag Kvalifikationer - Erfarenhet av att arbeta med grundläggande IT-verktyg, särskilt Microsoft Office (framför allt Excel) - God administrativ förmåga och noggrannhet i arbetet - Erfarenhet av kundkontakt och god kommunikativ förmåga - Förmåga att arbeta strukturerat och självständigt

Support Services Specialist Would you like to work in a central role combining administration, finance, and customer interaction? We are currently seeking an Order Administrator for an assignment with a leading international technology company (client remains confidential). In this role, you will play a key part in ensuring an efficient and high-quality order flow. You will manage the entire process from order entry to follow-up and invoicing, contributing to strong financial control and high customer satisfaction. About the role As a Support Services Specialist, you will be responsible for: Managing and processing customer orders throughout the full lifecycle Ensuring accurate follow-up of deliveries, costs, and invoicing Supporting financial control of service assignments and deliveries of products and spare parts Ensuring compliance with contracts, processes, and documentation standards Maintaining ongoing communication with customers and internal stakeholders We are looking for someone who: Has experience in administrative roles, preferably within order management Has a basic understanding of finance and business processes Is structured, detail-oriented, and solution-focused Has strong communication and collaboration skills Location: Västerås, Sweden Start date: April 20, 2026