Customer Support Associate - German Speaking

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team.

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.

Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future.

Customer Support at Sellpy

The next German-speaking colleague will have an important role in enabling customers in the DACH region. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, email and phone when required. We specialize in unique items at Sellpy, which gives you plenty of fun challenges that you guaranteed haven’t faced before.

In short, you will

• Create satisfaction for our buyers and sellers in our German-speaking markets.
• Pick up inquiries via chat, email and telephone when required.
• Learn lots from tech and sustainability in a fast-paced environment.
• Help to improve our service based on customer feedback.
• Contribute to how we expand our processes in customer support.

Requirements

• A structured and service-minded mentality.
• Spoken and written fluency in German.
• Good knowledge of English as this is our company language.
• An interest in finding solutions and improving the offer for our customers.

We’d be impressed if you have

• Experience in a customer-facing role.
• An interest in second hand.

You get to

• Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis.
• Work from Berlin or Stockholm, depending on your location.
• Benefit from hybrid work from our offices in Stockholm (Medborgarplatsen) or Berlin (Kreuzberg), and from home.
• Work with highly skilled and motivated colleagues.
• Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more).
• Gain new skills with unlimited access to a learning platform.

Location

Berlin or Stockholm, based on your location.

Form of employment: Full-time

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