Processansvarig, ITIL

About the role Beyond Tech AB is looking for an experienced Senior IT Consultant to support enterprise clients in complex technology transformation and IT delivery initiatives. The role involves working across cloud, data, applications and integration, combining hands-on technical understanding with solution design, technical leadership and delivery coordination. Key responsibilities Design and deliver enterprise IT solutions across cloud, data, applications and integration. Analyze business requirements and translate them into technical solutions and architecture. Provide technical consulting and recommendations to customers and product stakeholders. Lead software, cloud and data engineering delivery across development teams. Drive cloud migration, application modernization and technology transformation initiatives. Provide technical leadership, mentoring, solution reviews and engineering best practices. Coordinate implementation, testing, deployment and production readiness. Collaborate with architects, Product Owners, engineering teams and business stakeholders. Ensure solutions meet agreed quality, security and operational standards. Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent. Extensive professional experience within IT consulting and enterprise technology environments. Strong experience in enterprise applications, cloud, data and integration. Experience leading complex IT delivery and transformation initiatives. Strong understanding of software development and engineering delivery. Experience working with architects, engineering teams and senior customer stakeholders. Strong communication and stakeholder-management skills. Professional working proficiency in English.

Summary We are seeking a Partner Manager to join our growing global connected services team in Stockholm, Sweden. In this role, you will act as the central point of contact for managing key partner relationships, monitoring performance, and ensuring governance. You will balance strategic oversight with hands-on management to drive operational excellence, contract alignment, and partner satisfaction. The role also includes shaping partner management strategies, optimizing costs, and proactively identifying and mitigating operational risks. You will play a critical role in fostering strong partner collaboration, ensuring strict SLA adherence, and driving continuous improvement across all partner engagements. About KDDI We are a global Top 10 telecommunications pioneer and a Global Fortune 500 company providing our international customer base with data centers, networks, content delivery, system integration, and more. We connect vehicles from several of the world's largest Automotive OEMs, as well as mobility and IoT programs across the globe. Our industry-leading Telehouse data center provides colocation at over 40 sites in 23 cities across 12 countries, including London, New York, Frankfurt, and Shanghai. Leveraging our strengths as a telecom provider, we combine IT and network expertise to deliver secure, scalable, and stress-free connectivity for our customers. Responsibilities KPI Management: Develop, track, and analyze key performance indicators (KPIs) related to partner performance, such as on-time delivery, quality metrics, and service level adherence. Governance and Compliance: Establish and maintain partner governance structures, including managing Service Level Agreements (SLAs) and ensuring compliance with industry standards and company policies. Relationship Management: Foster strong relationships with partners, ensuring open communication channels for discussing performance, addressing issues, and exploring opportunities for collaboration and improvement. Contract Management: Negotiate contract terms with partners. Performance Reviews: Conduct regular reviews with partners to provide feedback, discuss improvement plans, and align on strategic goals. Risk Management: Identify and address potential risks within the partner base and implement effective mitigation strategies. Knowledge and Skills Technical Skills Understanding of Wireless/Cellular technologies (4G/5G, eSIM, Packet Core) Familiarity with IoT services and platforms Strong understanding of KPI tracking, analytics, and performance measurement frameworks. Experience with SLA management, vendor governance, and compliance standards.. Familiarity with risk management frameworks and mitigation planning. Soft Skills Excellent written and verbal communication skills in English is mandatory. Strong stakeholder management and relationship-building capabilities. Ability to work effectively in a fast-paced, dynamic, and ambiguous environment. Strong collaboration, negotiation, and conflict resolution skills. Proactive approach to problem-solving, including gap analysis and implementation of corrective action plans. Ability to work effectively both as a team player and an independent contributor. Requirements Bachelor’s degree in Business, Supply Chain Management, Engineering, Information Technology, or a related field (or equivalent experience). 3+ years of experience in Partner Management, Vendor Management, Procurement, or Service Delivery management. Proven track record of managing, evaluating, and growing vendor or partner relationships. Strong business acumen with experience managing budgets and negotiating flexible contract terms. Experience in Telecom, IT, IoT, or fast-paced technology environments is preferred.

Vi är specialister på bemanning och konsulttjänster inom IT och teknik – från lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis. För dig som kandidat innebär vi en trygg partner som erbjuder spännande uppdrag, personlig utveckling och nära kontakt med våra rådgivare. Vi ser till att du får rätt uppdrag för din kompetens och dina ambitioner – alltid med människan i centrum. För våra kunder betyder det att vi är en pålitlig leverantör som snabbt kan matcha rätt kompetens med rätt behov. Utöver vår egen starka konsultorganisation har vi även ett utökat partnernätverk, vilket gör att vi kan erbjuda ännu större flexibilitet och bredd i leveransen. Samarbete och kvalitet präglar allt vi gör, och våra kärnvärden sammanfattas i vårt löfte: Empowering the Nordics through people. Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen. Vill du vara med och driva förändring i en större organisation där digital utveckling står högt på agendan? Vi söker nu en erfaren Change Manager som vill ta en central roll i att säkerställa framgångsrika förändringsresor kopplade till verksamhetskritiska IT-initiativ. Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär. Dina arbetsuppgifter Som Change Manager kommer du att ansvara för att planera, koordinera och genomföra förändringsledningsaktiviteter inom större IT-initiativ. Du arbetar nära projektledare, verksamhetsrepresentanter och stödfunktioner för att skapa förutsättningar för en framgångsrik förändringsresa. Exempel på arbetsuppgifter: Driva och koordinera förändringsledningsaktiviteter kopplade till IT-initiativ Ta fram planer, presentationsmaterial, kommunikationsunderlag och annat stödmaterial Identifiera och hantera förändringspåverkan i verksamheten Stödja projektledare och andra nyckelintressenter i förändringsarbetet Säkerställa förankring och engagemang hos berörda målgrupper Anpassa arbetssätt och omfattning utifrån uppdragets behov och förutsättningar Följa upp och bidra till att önskade förändringseffekter uppnås Din profil Vi söker dig som är en skicklig förändringsledare med förmåga att kombinera ett strategiskt helhetsperspektiv med ett operativt genomförande. Du är relationsskapande, kommunikativ och trivs i en roll med många kontaktytor. Du har lätt för att skapa förtroende på olika nivåer inom organisationen och motiveras av att hjälpa verksamheter att navigera genom förändring. Som person är du pragmatisk, flexibel och van vid att anpassa ditt arbetssätt efter aktuella behov och utmaningar. Krav Erfarenhet av förändringsledning inom IT- och digitaliseringsinitiativ i större organisationer Relevant utbildning eller certifiering inom förändringsledning, exempelvis Prosci ADKAR eller motsvarande Dokumenterad förmåga att bygga relationer och samarbeta med olika intressentgrupper Erfarenhet av att arbeta nära projektledare, verksamhet och stödfunktioner Förmåga att ta fram planer, beslutsunderlag, kommunikationsmaterial och andra förändringsrelaterade leverabler Mycket goda kunskaper i svenska och engelska, både muntligt och skriftligt Meriterande Erfarenhet från komplexa IT-transformationer eller större förändringsprogram Erfarenhet av organisationsförändringar och verksamhetsutveckling Erfarenhet av att facilitera workshops, utbildningar eller förankringsaktiviteter Certifiering inom etablerade förändringsledningsmetoder Vi lägger stor vikt vid dina personliga egenskaper. Vad vi erbjuder På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

Do you want to help shape the future ways of working in a global organization? As a Process Owner within Factory System Test (FST) at Hitachi Energy, you will have a unique opportunity to drive real change and make a lasting impact on how we operate worldwide. Within Grid Integration – Power Quality, we develop solutions that strengthen power systems and enable the energy transition. Our Global Center of Competence for Factory System Test (FST) brings together expertise from around the world, driven by innovation, collaboration, and continuous improvement. Here, your ideas and contributions will have real global impact. As a Process Owner within FST, you will play a key role in ensuring efficient, scalable, and standardized ways of working globally. You will collaborate closely with both global and regional teams to develop and implement processes that meet both current and future business needs. This role combines operational improvement work with strategic development, where you will act as a driving force in turning initiatives into tangible results. At Hitachi Energy, you will find more than just a job—you will find an opportunity to grow, influence, and be part of something bigger; the opportunity to shape and influence future ways of working but also dynamic and forward-thinking environment focused on innovation and development! How you'll make an impact Define, develop, and implement global ways of working for the new FST organization Drive and support ongoing and decided improvement initiatives Ensure processes and routines are clear, effective, and aligned globally Support introductions of new offerings and solutions, leveraging the Scale2Potential framework Adapt processes and routines to meet evolving business needs, including enhancing cybersecurity maturity Update ways of working in line with the introduction of new test equipment and methodologies Support global training initiatives and facilitate knowledge transfer to Regional Centers of Competence (RCoCs) This role offers a dynamic mix of hands-on improvement work and long-term strategic development—giving you the chance to truly influence the future of FST. We are interested in learning more about you and your potential, don’t hesitate to apply even though you don’t fulfill all requirements. Your background A Bachelor’s or master’s degree in engineering or a related field You are driven by continuous improvement and thrive in a structured, global, and collaborative environment. Experience working as an engineer in a relevant technical domain, Process Owner or in a similar role Proven experience in Continuous Improvement within global organizations Strong ability to drive change across organizational and geographical boundaries Excellent communication skills in English, both written and spoken As a person, you are: Structured and analytical with a strong improvement mindset Proactive and solution-oriented A collaborative team player who builds strong global relationships A clear and confident communicator What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More benefits could be connected to this specific role More about us Our leaders are the engine for bringing the inclusion and diversity of thought to life and we need you who want to be a part of our journey! Recruiting Manager Andrea Axelsen, [email protected] will answer your questions about the position. Union representatives - Sveriges Ingenjorer: Håkan Blomquist, +46 107-38 31 52, Unionen: Tomas L. Gustafsson, +46 107-38 27 47; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Partner Julia Wiklund, [email protected]